In November 2024, I got two phones after spending around 15 hours dealing with the process. A manager assured me that my monthly charges, including taxes, would be $169.53, and they confirmed there would be no changes to my plan. However, when I received my bill, it was over $182. When I raised the issue, I was told that prices had increased and I needed to pay the higher amount.
I've been a Rogers customer for over 10 years, and I was informed that the discount I had been receiving no longer applies. However, when I got the phones, I was explicitly promised that my monthly payment would remain $169.53. Now, I’m being told that nothing can be done and that it’s “just an $11 difference,” as if that’s insignificant. Additionally, I was told that since everyone else is paying the price hike, I should too.
My question is: why wasn’t I informed about this price increase when I got the phones? As a customer, don’t I have the right to be fully informed when making a decision about a service? Promising one price and then charging more later is not only misleading but feels like theft from customers.
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