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Stingray Now and Festival 4K channels

It was my understanding that the Stingray Festival 4K and Now 4K channels were available for those that had an UHD 4K television.  This was the case with digital cable.  However, I have noticed that these channels are not included on Ignite TV.  Must...

Resolved! Watching Ignite TV, Move to another room?

I'm new to Ignite.  Rogers told me that, like Bell Fibe, I would be able to start watching a program in one room, then move to another and pick up where I left off.  Is that really possible, and if so, how?  If I'm watching a recording, then I can pa...

Resolved! XRA Big Button Voice Remote

@CommunityHelps  Not sure whether you are aware of this but Comcast recently made a new XRA Large Button Voice Remote available to customers who have accessibility issues with the XR15 remote.   https://www.xfinity.com/support/articles/get-to-know-xr...

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-G- by Resident Expert
  • 6767 Views
  • 4 replies
  • 1 likes

Channel lists- Popular v Flex 20 with sports

Hi, I understand that there is a channel list comparing the new Popular tv package with the old Flex 20 with sports package. Is it possible to get a link to that list? Also looking for a list of channels for the new Starter tv package. Thanks so much...

canfld by I've been around
  • 2469 Views
  • 3 replies
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Resolved! Ignite Remote

Wondering if by chance there is a way to change settings on the Ignite remote so that once a channel is input with the number keyboard that the channel changes automatically without having to press the Select button much the same way it used to work ...

manofopera by I've been around
  • 4102 Views
  • 8 replies
  • 1 likes

Ignite Popular TV Channel Line-up

About to switch from ignite tv flex 20 +sports to ignite popular. Can I still get the following channels: CTV comedy, Smithsonian, and BBC Earth?   **Labels Added**    

Tobie by I've been here awhile
  • 14445 Views
  • 2 replies
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Resolved! Can't Watch Ignite TV App Outside The House?

Hey guys, just got rogers ignite about a week ago, my girlfriend was at home watching it and I tried using my app while I was away.. and it wasn't working for me says not available for every channel that I have.. but it was working still at home..Wit...

Kylek91 by I've been here awhile
  • 21077 Views
  • 30 replies
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Resolved! Are recordings available after unsubscribing to channel?

Program recordings on Ignite TV are not as they were once with digital cable television.  That is, they are not recorded onto the device itself but reside in the cloud.  Sometimes, with IPTV, when one records, they are not really "recording" but rath...

Stingray Now 4K Audio & Video Issues

For the past couple of days, on Stingray Now 4K (Ch 983 for me), the audio drops and video stutters roughly once per second making the programming unwatchable and unlistenable - live or recorded.  I tested all my other 4K channels (Stingray Festival ...

57 by Resident Expert
  • 3096 Views
  • 15 replies
  • 0 likes

Rogers Update - Manually

How can I force an update on Ignite TV? I have skipped the update a couple of times and now I want to know how to manually update.   Thanks in advance.       ***Edited Labels***

falcios by I'm a senior enthusiast
  • 2408 Views
  • 3 replies
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Ignite TV - Freezes and blacks out

Why am I paying monthly fees for ignite tv when it only works for 10 minutes at a time before it freezes and blacks out? I’ve unplugged and plugged EVERYTHING, tv box, tv. I don’t know how many times I’ve restarted gateway. The internet works fine on...

On demand

If your going to put sports on the on demand section put the whole thing on not cut it off when its almost done. Put the whole hame on to the finish. Very frustrating. Do better Roger's for what the costumer is paying for!   ***ADDED LABELS***

rlamarche by I've been around
  • 557 Views
  • 1 replies
  • 0 likes

Weather Network On Ignite Popular package

We recently renewed our service and was switched to the Popular package on Ignite. We ALWAYS had The Weather Network on Ch 23 but now we noticed a few hours into the updated package it’s telling us we need to subscribe to watch it but our channel lin...

DCB316 by I plan to stick around
  • 1254 Views
  • 3 replies
  • 0 likes

Phantom Flex Channels

I recently changed my IgniteTV  from Flex 10 to Popular TV. The promotion I had for the former was ending and the Popular TV option seemed the most affordable replacement given the channels we regularly watch. We would be losing a few channels we had...

akoebel by I've been here awhile
  • 1042 Views
  • 3 replies
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Resolved! Apple AirPods Pro 2nd Gen No Sound With Rogers Ignite TV

Hi, I have Rogers Ignite and just got a set of Apple Air Pods Pro (2nd generation).  I am able to pair the air pods to the rogers ignite system but am getting no sound.  I have tried the following: -exchanged air pods to another set, but same issue -...

neena0 by I plan to stick around
  • 8336 Views
  • 25 replies
  • 2 likes

XiOne forgets it's a 4K box

A few weeks ago, my XiOne started refusing to play 4K content, saying   Unfortunately, your TV Box isn't compatible. To [screen shot is blurred, sorry], your TV Box must be 4K UHD capable. Learn More   Note that it's saying that the device that isn't...

HiHoSilver by I plan to stick around
  • 1633 Views
  • 5 replies
  • 0 likes

Resolved! Ads in program guide

I've had opportunities to try out Ignite TV on a few occasions and something that very much surprised me is the presence of ads in the program guide.  They appear as rows like regular channels over and over again as you scroll vertically in the guide...

How to remotely control ignite tv box

My mother in law is handicapped and we like to be able to remotely control her ignite box to change channels and adjust the volume of her TV. Can this be done?Txs     ***Edited Labels***

blcheff by I've been here awhile
  • 2351 Views
  • 4 replies
  • 0 likes

Show was downloaded, app crashed. Can't return it.

I downloaded an episode of a show to my phone. The download worked and I was able to watch it. But when I went to return it, the app crashed. I restarted my phone and restarted the app, and now the it says the episode is still on my phone, however th...