Starting in Sept. - Price Increase for Each Additional Ignite Entertainment Box

[Rjagger]

Now the Extra boxes are going up to $17 per month....

***Added Labels***

[Fordaholic]

Expect it to go up by $34 a month, mine did. I was forced into ignite last September when my previous contract was running out and they wouldn't let me use my Gateway with new contract. I owned 1 receiver and 3 portals. The gentlemen who installed them assured me I wouldn't be charged for the 3 tv set boxes. Fast forward to August my bill went up $20, called them and they told me why. I wasn't impressed. Last Friday got my new bill up another $14. In the last 2 months my bill went from $208 a month to $242, that's a 16% increase not peanuts.

[asturias7]

Hope you don't me asking a couple of Q...???

1) Does it show on your previous bills that the price/charge for the boxes is included in your contract , or are they completely discounted (meaning the rental fee is subtracted)?

2) Is your current contract a bundle deal for 2 years?

[Fordaholic]

I had to take a look at the last couple months. It was on the savings area was $20 ignite devices then $6 then $0. Yes it's on a 2 year contract that expires September 23, 2025 from today actually. I miss Shaw, they'd never try something like this. It's a 15% increase in what I pay from a year ago.

[SLR117]

i have been told it will affect old and new customers

[Reluctant2]

This increase is not about
Ignite boxes. I don't have one. Rogers is increasing the payment by $14 for everyone, for Shaw customers, too. And they are  giving everyone different reasons. 

[Neely2005]

I think that we'll be doing the same. They're basically doubling the price of renting additional Ignite TV Boxes. 

[givememymoney]

Yes it definitely applies to those who are locked in. I just haggled for a new plan in April which took over 3 hours due to incompetent employees. Now my new 2 year plan is going up $14 a month thanks to the PVR rentals. We have 3 and the first is free. The 2nd just jumped from $5 to $12 and the third box from $8 to $15. Rogers doesn't care about their loyal customers apparently as they are offering free PVR's to new customers.  

[givememymoney]

You can return one as the hardware rental is separate from your service contract. Here is how it is worded on my bill.

We hope you're enjoying your TV service. Currently, you have one Ignite Entertainment
box included as part of your package. While that box remains included, with the rising
costs to deliver the latest technology, we'll begin charging an additional $7/month (plus
taxes) for each additional box, starting on your first bill on or after September 17, 2024.
Any existing discount will remain in effect until its end date.
Please note, if you have box(es) included as part of your condo maintenance or property
rental fees, they remain included. Any additional box(es) will increase by $7/month (plus
taxes). The rest of your Rogers TV service remains the same. If you have any questions or no
longer wish to rent any of your additional box(es), please reach out to us as outlined in the
Contact Us section of this bill.

[Hostage]

A 70% increase in the monthly cost of an additional Ignite box is usurious.  Surprise!!  No wonder so many have left the world of cable tv.

[CayugaD]

This price increase is ridiculous send them back if you can. I call it corporate greed.

[Kev13]

Just found out today that ROGERS jacked up the prices for boxes. Even though I’m on a plan until next year they increased the price for each box $7.00. Not happy, going shopping for Bell of Cogeco. Reason was to upgrade tech and equipment, where??? I still get the same freezing/lag, no more better channels, no better Wi-Fi reception, same equipment they gave me, and same useless customer service/support. Think I’m just done with ROGERS for everything, they don’t give two damns about customers especially ones that have been with them a long time

[givememymoney]

I talked to Rogers this week and got them to knock $5 off each box. Still going up $2 but better than $7. I am also leaving for Bell asap. My 2 year agreement clearly stated that the box rentals were included for a set price and they still jacked up the price.

[ChanPatr]

Shared my concern to Rogers using the link below. Their policy of not providing clients the option to buy Ignite Entertainment boxes forces clients to rent them.

https://www.rogers.com/contact/share-a-concern/

It's true they provide Rogers Ignite app where you can Chromecast or AirPlay content to a TV but can you see a senior being able to do this? They already find it challenging to make a phone call from a smartphone.

Roger's policy around rental of additional Ignite Entertainment boxes specifically takes advantages of seniors who will it find it challenging switch over to using Rogers Ignite app.

[davetcan]

Done, and thanks for the link.

[ChanPatr]

I called them this afternoon and was able to get the price increase down to $2 from $7 ... 👍

[n1ard]

My Ignite TV pkg. is for 2 years expiring 2025/12/02. I have a 2nd Ignite TV box that cost $5.00 plus tax monthly when I signed on. The bill I received this month states that the cost of the second has been increased $7.00 to $12.00 per month plus tax.

[ChanPatr]

Consider yourself lucky.

Most other folks were paying $10 / box each month and it went up to $17.

[jimk1]

Data point for everyone. Just got my October bill and the total price is the same as every other month. I do have 2 extra ignite boxes that I was getting free with their savings for 2 years when I did my contract in May. Even though the boxes went from $20 to $34 showing they did increase the savings also went from $20 to $34 which still cancels out their increase and still having them free

[ChanPatr]

Next time I negotiate my next contract, I'll try to get my additional boxes included in the deal.

[chisholm2]

They force people off the old legacy cable system onto Ignite TV ( I owned my old cable boxes) charge you $10 for each extra box you need for your tvs and shortly there after increase the price of the tv ignite boxes by 70% !!!! I am sure this was all planned out right from the initial forced move to Ignite TV. 

[roytott]

They don't even care about customer service, they know they basically have a monopoly.