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Hello @skadriancor,
Thanks for your post! Hopefully, you are enjoying your new Ignite TV services! 🙂
For Ignite TV customers who own a 4K TV, they are eligible to access any available 4K content for free if they are subscribed to our Popular or Premier TV packages. For customers who are on our Select package, there is a $10/month fee.
There is a special 4K add-on that must be manually applied to enable access at your end. My sincere apologies if this was not added at the time of activation.
If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.
Thank you!
RogersLaura
What addons was applied?
Good morning @Biollw and @Don_Ca, in order to access the 4K content for free on the Popular or Premier TV packages, there is an add on that needs to be manually applied from our end. For customers who are on our Select package, there is a $10/month fee.
If either are of you have a 4K TV we can apply the add on to your accounts. Depending on your package type, there may be a charge.
Hope this helps :).
RogersZia
Hey @HappyOak!
Thanks for reaching out to us via PM to get your 4K content enabled! I'm so glad I was able to assist. Let us know if there's anything else you need!
@bwilliamp wrote:
Hello Rogers help,
If this needs to be enabled on my account. How does one do this?
Popular Ignite TV package.
Welcome to the Community! You should have been subscribed to the "4K Channel Pack" by default.
To confirm this, check the Guide to see whether you are subscribed to channels in the 970-999 range... and confirm that Settings / Device Settings / Video Display / Video Output Resolution on your set-top box is set to output a 4K signal.
If you don't have access to 4K channels and content, send a Private Message to @CommunityHelps and they can add the 4K package to your account. (For more information, see the instructions in @RogersYasmine 's post.)
@Mrcanada1968 Thanks for clarifying. All that I meant to say was that if you were subscribed to any 4K channels, they should show up in your guide in the 970-999 range, as per the Ignite TV Channel FAQ, not that you would necessarily get access to all the 4K channels that Rogers offered. You only get free access to the available 4K versions of HD channels that you subscribe to.
@Mrcanada1968 To be honest, I don't really pay all that much attention as to which 4K channels that I get. Most of the channels that I watch are only available in HD. Anything that I get in 4K is a bonus.
With Premier and the Flex channels that I subscribe to, I get the TSN and SportsNet 4K channels, Love Nature 4K, plus a few others. I expect that more channels will get added over time, including some 4K-only channels that I may or may not get free access to as a Premier subscriber. If I were to swap out the TSN Flex channels, I would expect that I would lose access to TSN 4K.
@Mrcanada1968 wrote:
I understand. I just like getting the channels that I should be getting in the Popular Ignite Package and I can’t seem to find that information anywhere. Does Nature 4K even have a regular HD channel?
Yes, it does. I subscribe to Love Nature and I receive it in HD on channel 238.
It was my understanding from what I have read on these forums that ALL available 4K channels would be free for the Premiere and Popular Ignite tiers, but I am currently only receiving Sportsnet 4K and TSN 4K. Shouldn’t this information be easier to find?
The only thing that I recall seeing (when recently helping a family member shop for Ignite TV) was that if you did not subscribe to Ignite Premier or Popular, that you had to pay extra in order to receive 4K channels.
The last printed copy of the Premier channels that I have only lists the 4K sports channels as flex channels and nothing else in the pre-allocated 4K channel range, so I was always under the impression that any 4K channels that I received corresponded to the HD channels that I was subscribed to.
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