Constant reboot with Sanyo TV + Ignite TV

[trobichaud2000]

Hi I have a Sanyo model number is FW50C78F and this past week everytime I turn on the tv I have to unplug the HDMI connecter and replug it to be able to watch the tv . The technician came here yesterday said that theres 2 tv brand that has problem with the last update and theres a trick to fix it but doesnt remember so he change the tv box and said it should last a month. Guess what this morning I had to unplug it again , the month went by fast. Does anybody know whats going on and is there really a trick to fix it . We switch to Rogers Ignite in October and we never got a single week without any issues we had 4 or 5 different technician coming here and they all have a different explination

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[RogersYasmine]

Hello @WonderWoman1824,

A very warm welcome to the Rogers Community Forums! We appreciate your posts! 🙂

These issues seem to be mostly geared toward Sanyo TV users. Are there any other Philips TV users that are/were having this same issue? If so, we'd love to hear from you to see if any solution was found or if this might be an isolated issue.

If you have tried the same steps as outlined in this thread and the problem continues to persist, feel free to send us a Private Message @CommunityHelps so we can have a look and possibly lodge a ticket for you. For more information on how our Private Messaging system works, please check out our blog.

Thank you!

RogersLaura

[-G-]

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@WonderWoman1824 wrote:
I have brand spanking new Philips TV, bought it yesterday and it’s doing the exact same thing! I’ve tried all the fixes mentioned but nothing works.

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What model of Philips TV do you have?  Just to clarify, are you able to get a picture from the set-top box, and is the problem that when you turn both on at the same time, you need to reboot the set-top box in order to get a successful HDMI connection?

[WonderWoman1824]

I have the Philips 65" 4K UHD HDR LED Linux Smart TV (65PFL5603/F7). I don’t get audio or video when I turn on the TV. I only get the Philips logo when I power on. I have to unplug HDMI cable at the box of the Rogers box and plug in again. After I do so, the channels come on - picture and sounds.

Then when I turn off the TV, the next time I turn it on, I have to go through the same process.

I thought there was something wrong with the TV so I returned to Best Buy and they replaced it for me. Same model TV. Took it home only to have the same problem so it can’t be the TV.

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@WonderWoman1824  It's definitely an HDMI handshake issue.  It could be due to an incompatibility with the set-top box (potentially fixed by or caused by a firmware update on either device) or it's possible that both the TV and STB are fine but there is a problem with your brand/model of HDMI cable.

I'll do some research to see if I can find anyone else reporting any problems with an Xi6 set-top box connecting to a Philips TV.

[WonderWoman1824]

I also tried 2 different HDMI cables, one of them fairly brand new (bought a couple months ago) and none of them works.

[57]

@WonderWoman1824 : Here are a few comments/questions.

1. Are you using the Rogers remote to turn on the Rogers box and the TV?

2. Have you programmed the Rogers remote to properly turn on your various devices?

3. Check out the following post on issues that can cause this sort of problem:

https://communityforums.rogers.com/t5/Ignite-TV/Problems-with-Ignite-Remote/m-p/456589#M5829

4. As a temporary test, go into the Rogers Box Settings and set the video output of the box to 1080i, not Auto.  It's definitely a handshake issue as mentioned earlier.  Just because an HDMI cable is new, doesn't mean that it has the appropriate specifications to send 4K signals, although the one that comes with the Rogers box should be adequate.

[WonderWoman1824]

Thank you for your suggestions. Unfortunately I’ve tried them all and none works.
The Rogers box did not come with its own HDMI cable. I have 3 boxes and none of them came with an HDMI cable. The cable guy who came and installed my ignite boxes used my existing HDMI cables.

[57]

@WonderWoman1824 : Please answer the questions in my previous posts and please review the links in that post more thoroughly.   You barely had the chance to read the post in 4 minutes.  We're trying to help you here, but you need to work with us.

[WonderWoman1824]

I’ve had this problem for over a week now. So I’ve tried all the solutions you’ve suggested before you posted them. I found those solutions in other forums. I wouldn’t have told you that I’ve tried the solutions provided if I haven’t done them because believe me, I want this problem solved more than you.

I would appreciate less snarkiness next time.

Thank you.

[57]

@WonderWoman1824 You still haven't answered the questions in post 27 regarding the remote. 

Also, did you try 1080i as a test?

Have you tried a different input on the TV.  On some TVs only certain inputs may accept 4k, or certain other signals.  Try all inputs if possible.

[Mitts]

Problem seems to be fixed. There must of been an update on the boxes.
I had a ticket with Rogers. I’m sure I will get a call asking if everything is working properly. Which it is.
Cheers

[Mitts]

Well, woke up this morning and it’s back to not working again. I press the All Power button on the remote, then I have to unplug the HDMI cable from the back of the ignite box, and plug it back in. Frustrating

[ungi99]

I have the same issue. It is the very same model and the fix is also the same. Have to unplug the HDMI then plug back in to trigger the box.

[57]

To recent posters.  Have you checked out the following post which may explain why you're having the problem.

https://communityforums.rogers.com/t5/Ignite-TV/Problems-with-Ignite-Remote/m-p/456589#M5829

For those who've seen this issue come up again recently, note that IgniteTV have recently implemented HDMI-CEC as discussed in the following thread:

https://communityforums.rogers.com/t5/Ignite-TV/Ignite-TV-set-top-boxes-now-support-HDMI-CEC/m-p/468...