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Order charged but disappear in my account

I ordered a CPO iPhone on Feb 24 and Rogers charged me already for the phone, my account balance is a minus amount of -$1204.xx My order now disappeared and show me I have no order.  What is going on?  Thanks.

apvmtan by • I just joined
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Re: Problem with exertainment box.

Hello, @darkknight8398.   Thank you for joining our Community and posting your query.   Slow channel changes can significantly impact your viewing experience. Can you elaborate on your Phillips Play 8K Sync Box? Is it a device that syncs your lights ...

Billing

Rogers’s had added a bunch of charges to my bill that I never asked for. My contract, that I signed in the store is being ignored. They won’t let me talk to anyone. How do I get a hold of a person to explain this? Thanks for your time.

Dyceman by • I've been around
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Re: Changing my Plan

Hi @jrrybicki,   Welcome to the Rogers Community Forums! We appreciate the detailed response and thank you for reaching out to us in the PMs. We're pleased that we could answer your inquiry!    RogersJermaine

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