5G Keeps Dropping

[Patrickusa]

5G keeps dropping, even though Rogers coverage maps says I'm in a 5G+ area, My cell keeps dropping down to LTG or LTG+. My cell is a 5G like most are that have been purchased in last while.

Anywh else the 5G pr 5G+ keeps connected expect for the odd time, Yet at home, few minutes after turn on or select 5G preferred, still looses connection to it

Could it be that the LTE tower is closer than the 5G by a 2 blocks or so?? If that is so, shouldn't Rogers not mark it as a 5G area. It's a little misleading and false advertising? No???

***Edited Labels***

[mabeauchamp]

Hi @Patrickusa,

Hope you are doing well today?

Is it possible for you to tell me more about your phone?

There's few options to check, but they depends on the kind of device you do have.

The quickest option would be to disable for about one minute your networks by enabling the Airplane mode, it will disconnect the phone from the mobile network that is probably still connected to the most powerful antenna it cross path with and reconnect it to the nearest antenna as you enable it once more.

Cheers,

[Patrickusa]

Good Evening and hope you doing well

Thank You for taking time to help.

My device is a Moto G Stylus 5G 2023 model. I'm thinking as my place is pretty close to a tower that is only 4G, that it picks it up as it's probably stronger than the 5G 4 blocks away. At work I have no trouble staying connected to 5G as it's at a major intersection in downtown Toronto

So I have a Moto G Stylus 5G 2023.

Thank You once again

[mabeauchamp]

Hey @Patrickusa,

You can check over your settings if 5G auto/activate is enabled.

Just follow those steps :

1. Swipe up to view the apps.
2. Touch Settings.
3. Touch Network & Internet.
4. Touch Mobile networks.
5. Touch Advanced.
6. Touch Preferred network type.
7. Touch the desired option, e.g., 5G forced (can be battery draining if you are in a more LTE+ region).
8. The preferred network type has been changed.

Be sure to restart your phone afterwards to put the settings into action formely.

Let me know if it helps 🙂

Cheers,