My Plan Details
5G Infinite Promo NS BYOD
100 GB Data
Unlimited North-American Calling
Unlimited Can+US+Intl Text, Picture & Video Msgs (sent from Canada)
Conference Calling
Call Waiting
Name Display (must have Call Display to benefit from this feature)
Unlimited Data Usage
Voicemail
2500 Call Forwarding Minutes
I am currently paying for high-speed data, with the website claiming speeds of 1Gbps. I would not be raising this issue if the speeds were at least functional. I recently ported my second line to Rogers and am now experiencing the same slow speeds on the Rogers Wireless network.
I spoke with a technician who instructed me to perform some tests. According to him, the results were abnormal, and he would issue a ticket to investigate the issue further. I received a reference number via text message, and in less than 90 minutes, Rogers sent another text apologized for the trouble I’ve been experiencing and stating that the issue had been resolved or they were unable to pinpoint the cause.
Nothing has changed, and my speeds are still slow despite what I’ve paid for. My previous provider, Public Mobile, was able to provide download speeds in the 200 Mbps range. The technician claimed there’s no way Public Mobile could be faster than Rogers Wireless, yet my experience suggests otherwise.
I tested the speeds on a Samsung Note 10 Plus (Canadian version) and a Pixel 3. After a technician suggested yesterday that the issue was with my phone and that I needed a 5G device for faster speeds, I went out and purchased a Samsung Galaxy A16 5G today. However, there has been no improvement in the speed.
Rogers speed test
https://www.speedtest.net/result/a/10765656678
https://www.speedtest.net/result/a/10760157204
https://www.speedtest.net/result/a/10760156444
Public mobile speed test:
https://www.speedtest.net/result/a/10760152239
I’ve tried testing with 4G, LTE, LTE+, and 5G, all with full 5/5 signal bars, and I consistently get download speeds in the 200-250 Mbps range with Public Mobile, but only 7-30 Mbps with Rogers Wireless. Rogers has already gave up and sent me a text message disregarding my issue.
Could you please explain what else I can do to resolve this issue?
Is there any regulatory body or consumer agency I can report this to for further assistance?
Hi @Shane7,
Welcome to the Rogers Community Forums and thank you for your post! I appreciate you sharing your recent post and I can understand your frustration with dealing with slow speeds on your cellular device. Thank you for the additional information regarding the troubleshooting steps completed as well as the details regarding the support tickets created.
We can review the tickets with you and have this investigated with you further to work towards a resolution.
Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.
Regards,
RogersJermaine
