No Network Unable to connect to rogers network

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OpalButterfly
I've Been Around
Posts: 1

Re: Network Unable to connect to rogers network

How am i being compensated for yesterdays outage?

 

 

DanDJ1
I've Been Here Awhile
Posts: 3

Re: No Network Unable to connect to rogers network

Same issue STILL in Saskatoon!  April 20, 10:23am. Most of these posts are from yesterday April 19th.  Has your issue been resolved?

 

Nerds2You
I Plan to Stick Around
Posts: 59

Re: No Network Unable to connect to rogers network

Have you tried to restart your phone?
RogersDarrell
Community Manager (Retired)
Community Manager (Retired)
Posts: 3,394

Re: No Network Unable to connect to rogers network

Hey Community,

 

An update for our valued customers: We know you depend on us & yesterday we let you down - for this we are truly sorry.  A credit equivalent to yesterday’s wireless service fee will be applied your May bill.  This will be done automatically & no action is required by you.

 

We’re undertaking an in-depth review in partnership with Ericsson. We know this was related to an Ericsson software upgrade that caused devices to be disconnected from our network. We will use the findings of that review to help prevent similar issues from happening again. Again, we our offer our sincere apologies and will work hard to earn back your trust.

 

 

 

 

WrightWicked1
I've Been Around
Posts: 1

Re: No Network Unable to connect to rogers network

Seriously, you'll credit one day of usage? I was unable to work, lost a days wages, was unable to deposit my pay and pay bills, resulting in Nsf fees and cancelled car insurance needed to work!!! This was way larger than a prorated usage cost! This is an essential service and a back up should always be available, yet we went atleast 17 hours without service!!!!

-G-
Resident Expert
Resident Expert
Posts: 2,337

Re: No Network Unable to connect to rogers network


@WrightWicked1 wrote:

Seriously, you'll credit one day of usage? I was unable to work, lost a days wages, was unable to deposit my pay and pay bills, resulting in Nsf fees and cancelled car insurance needed to work!!! This was way larger than a prorated usage cost! This is an essential service and a back up should always be available, yet we went atleast 17 hours without service!!!!


Rogers generally does not make any uptime commitments for any of their services.  Their Terms & Conditions for Consumer services state,

"To the maximum extent permitted by applicable law:
i. the Rogers Parties do not guarantee or warrant the performance, availability, coverage, uninterrupted use, security, pricing or operation of the Services, the Equipment (except towards residents of Québec** in accordance with statutory warranties) or any products, content, applications, software, services, facilities, connections or networks used or provided by us or third parties (collectively, the “Offering”);"

 

and they have similar language for Business customers.  That means that it is on you to have a backup/contingency plan in place in the event that any services, critical to you or to your business, should go down or become unavailable.  Rogers will provide you with a refund for the the time that their service was unavailable but that's about it.



Iknow2
I've Been Here Awhile
Posts: 2

Re: No Network Unable to connect to rogers network

And all of this just happened on the same day that you had no service like that is really a likely story which most will not be true of course.