Wifi App Doesn't Recognize I have Ignite hub

[Lizzie_D]

I set up my Ignite router via my laptop long ago and now I want to login with the app to scan my network for devices and their IPs.  The app tells me I don't have Ignite.  Please help!

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[RogersMoin]

Hello, @Lizzie_D.

Thank you for your post, and welcome to our Community Forums!

The Ignite WiFi Hub app helps easily manage, protect, and optimize your home WiFi; not being able to sign in to the app can be inconvenient. The error indicates your Ignite account may not be properly linked with your MyRogers profile. 

We can help with the app access, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog. 

Cheers,

RogersMoin