Can't log in. I click on sign in and nothing happens. My phone has the latest software update. Using a Samsung S10e. I've already uninstalled and reinstalled the app. Restarted my phone. Nothing works. Not even an error message.
Welcome to the Community!
Thank you for listing all the troubleshooting steps you've tried so far. I see you've reached out via PM, we've responded to you and look forward to assisting on there.
I tried logging into the smart home monitoring app, and when i enter my log in credentials, it says:
"Welcome Again! There has been an issue on your account. Please Sign In again."
and the Sign In button appears.
But when I click on the Sign In button again it takes me back to the area where I enter my credentials, and then when I sign in again, it says again "Welcome Again! There has been an issue on your account. Please Sign In again."
What's going on? Can anyone please help?
Same problem here. Can't log into Smart Home app on ipad. Errors stating that the connection is not private, global error form message 90001 and there has been an issue with your account. Deleted app, rebooted all components unsuccessfully.
So I'm not crazy! Entering my password over and over to find myself with the same screen. "There has been an issue with your account. Please Sign In again." and again...and again...
I was in a live chat with an agent, and she was no help at all. Wasted 30 mins chatting with me only to say "I think I should transfer you to the Smart Home Monitoring dept". YOU THINK?!
Fix your app, Rogers.
Edit: It works on Android, but not on iOS. That should narrow it down for you. Solve this quickly, as I'm paying for a service I can't even use the way I want!!!
Not able to login to Rogers home monitoring app. I am not able to login app. Uninstall and reinstall multiple times. No luck