02-08-2020 09:22 PM - last edited on 02-08-2020 09:35 PM by RogersZia
My smart home monitoring app suddenly is not letting me sign in. I log in and instead of taking me to the home page it says “Sorry there is a problem on our end. Thank you for your patience while we fix it.” It’s been like this for over a week. Any ETA on a fix?
Potentially helpful info: I have a iPhone 8 with iOS 13.3.1. I tried turning my phone off and on as well as deleting and reinstalling the app.
02-08-2020 11:52 PM
Good evening @AssistancePleas and welcome to the Rogers Community Forums!
I realize how important it is to have the home monitoring app work efficiently. I appreciate the troubleshooting you've already completed. Just a couple of questions to determine what may be causing the issue:
Just need a little bit more info to assist you further.
02-10-2020 07:00 AM
02-12-2020 08:35 AM
Thanks for that additional info! A screenshot would be of great help. We'd also like to take a look at your MyRogers profile to ensure its set up properly for the app to work.
Please send a Private message to @CommunityHelps so we can pull up your info on file and get started. Not familiar with our Private messaging system? No worries, Click Here.
We look forward to your response!
03-17-2020 09:21 AM
03-18-2020 08:20 AM
Welcome to the Rogers Community Forums! 🙂
I can understand how important it is to have consistent access to the Smart Home Monitoring app so you can see what's going on at home even when you aren't there.
It is very strange that it is working without issue on one device but not another. Can you confirm what type of device you are using and which OS version it is running? Is your brother using the same login as you or does he have his own account that he uses to monitor a different home?
We look forward to your response!
04-22-2020 12:43 AM - last edited on 04-22-2020 08:02 AM by RogersYasmine
Orillia smarthome app won't login
Is Rogers doing an upgrade because my app won't login. Error 20003.
04-22-2020 11:56 PM
Welcome to the community!
Sorry to hear you're having an issue logging into the app. To my knowledge there's no known issue with it at the moment.
Can you confirm for me if you've tried uninstalling/reinstalling the app and/or clearing the app cache?
Is there a message following the error code?
Also, have you reached out to support yet? Keep us posted :).
06-02-2020 11:39 AM - last edited on 06-02-2020 12:00 PM by RogersHarry
Camera hasn't worked in months, dongle in the house just flashes red, haven't been able to log into app to try to figure it out.
First problem I would like solved is the app. I have uninstalled and reinstalled newest version. Cleared cache. I press the sign in button and it takes to the webpage to login, I enter the information, it takes me back to the app, I click sign in, it takes me back to the weblogin, I enter the info, it takes me back to the app to sign in . . it is a vicious cycle.
Any help appreciated 🙂
06-02-2020 12:12 PM
09-12-2020 08:55 PM - last edited on 09-12-2020 09:03 PM by RogersZia
Can't log in. I click on sign in and nothing happens. My phone has the latest software update. Using a Samsung S10e. I've already uninstalled and reinstalled the app. Restarted my phone. Nothing works. Not even an error message.
09-13-2020 08:36 PM
Welcome to the Community!
Thank you for listing all the troubleshooting steps you've tried so far. I see you've reached out via PM, we've responded to you and look forward to assisting on there.
09-26-2020 05:39 PM
I tried logging into the smart home monitoring app, and when i enter my log in credentials, it says:
"Welcome Again! There has been an issue on your account. Please Sign In again."
and the Sign In button appears.
But when I click on the Sign In button again it takes me back to the area where I enter my credentials, and then when I sign in again, it says again "Welcome Again! There has been an issue on your account. Please Sign In again."
What's going on? Can anyone please help?
09-26-2020 07:55 PM
Same problem here. Can't log into Smart Home app on ipad. Errors stating that the connection is not private, global error form message 90001 and there has been an issue with your account. Deleted app, rebooted all components unsuccessfully.
09-26-2020 08:06 PM - edited 09-26-2020 08:12 PM
So I'm not crazy! Entering my password over and over to find myself with the same screen. "There has been an issue with your account. Please Sign In again." and again...and again...
I was in a live chat with an agent, and she was no help at all. Wasted 30 mins chatting with me only to say "I think I should transfer you to the Smart Home Monitoring dept". YOU THINK?!
Fix your app, Rogers.
Edit: It works on Android, but not on iOS. That should narrow it down for you. Solve this quickly, as I'm paying for a service I can't even use the way I want!!!
09-26-2020 10:35 PM
09-27-2020 12:26 AM
09-27-2020 01:05 AM - last edited on 09-27-2020 08:34 AM by RogersTony
Not able to login to Rogers home monitoring app. I am not able to login app. Uninstall and reinstall multiple times. No luck
09-27-2020 01:07 AM
09-27-2020 01:41 AM
09-27-2020 03:14 AM - last edited on 09-27-2020 08:37 AM by RogersTony
I'm not able to sign in to the app either. I use the latest version of the app. Every time I try to login, it says "Welcome again! There has been an issue on your account. Please sign in again". I tried signing in several times until I got locked out for 30 minutes. I also rebooted the device and the touchscreen. Please help.