Unable to Log Into Smart Home App

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I've Been Around
Posts: 1

Re: Unable to Log Into Smart Home App

Can't log in. I click on sign in and nothing happens. My phone has the latest software update. Using a Samsung S10e. I've already uninstalled and reinstalled the app. Restarted my phone. Nothing works. Not even an error message.

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Moderator
Posts: 1,216

Re: Unable to Log Into Smart Home App

Hello @Jen55,

 

Welcome to the Community!

 

Thank you for listing all the troubleshooting steps you've tried so far. I see you've reached out via PM, we've responded to you and look forward to assisting on there.

 

 

 

RogersZia

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I've Been Around
Posts: 1

Re: Unable to Log Into Smart Home App

I tried logging into the smart home monitoring app, and when i enter my log in credentials, it says:

 

"Welcome Again! There has been an issue on your account. Please Sign In again." 

 

and the Sign In button appears.

 

But when I click on the Sign In button again it takes me back to the area where I enter my credentials, and then when I sign in again, it says again  "Welcome Again! There has been an issue on your account. Please Sign In again."

 

What's going on?  Can anyone please help?

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I Plan to Stick Around
Posts: 12

Re: Unable to Log Into Smart Home App

Same problem here. Can't log into Smart Home app on ipad. Errors stating that the connection is not private, global error form message 90001 and there has been an issue with your account. Deleted app, rebooted all components unsuccessfully.

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I've Been Here Awhile
Posts: 3

Re: Unable to Log Into Smart Home App

So I'm not crazy! Entering my password over and over to find myself with the same screen. "There has been an issue with your account. Please Sign In again." and again...and again...

 

I was in a live chat with an agent, and she was no help at all. Wasted 30 mins chatting with me only to say "I think I should transfer you to the Smart Home Monitoring dept". YOU THINK?!

 

Fix your app, Rogers.

 

Edit: It works on Android, but not on iOS. That should narrow it down for you. Solve this quickly, as I'm paying for a service I can't even use the way I want!!!

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I've Been Around
Posts: 1

Re: Unable to Log Into Smart Home App

I havent been able to sign in for half the day on either ios or Android. When I first ran into the issue it told me there was a certificate error and that it might not be safe.
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I've Been Around
Posts: 1

Re: Unable to Log Into Smart Home App

What kind of verification issue you resolved?
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I've Been Around
Posts: 1

Re: Unable to Log Into Smart Home App

Not able to login to Rogers home monitoring app. I am not able to login app. Uninstall and reinstall multiple times. No luck

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I've Been Here Awhile
Posts: 3

Re: Unable to Log Into Smart Home App

I'm having the same problem ..it goes to the login then says "There has been an issue on your account. sign in again". I'm sure there is nothing wrong with my account and I have the latest app and I'm using a Pixel 4XL android 11 and my wife is using and iPhone 11 OS 14. We both have issues and both devices. I rebooted the phone and cleared cache and cookies on the browser (this worked yesterday)..I also did a battery and power pull on the touchscreen plus a restart on the software on the touchscreen
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I've Been Here Awhile
Posts: 3

Re: Unable to Log Into Smart Home App

Seems like that worked the battery and power pull but for us amongst the other issues where it loses communication to the Rogers modem and a blank screen with a blue light on top ...it's been a common but troubling temporary resolution