Order Tracking on MyRogers app broken

[jhalmos]

The Order Tracking feature on MyRogers app is giving me, constantly, the 'ol "Something went wrong: We're experiencing a problem on our end" alert. Is this a known thing? What's the fix if not?

**Labels Updated**

[RogersMoin]

Hello, @jhalmos.

We appreciate you being our Community member and thank you for your post.

The order tracking feature in the MyRogers app is a convenient way to track the orders being shipped to your home. I could access the order tracking and see a message with no active orders, which is true.

That error message you are getting is related to your MyRogers. Have you checked the order status on the web portal? Track your online order.

If you can check the order status online, please delete the app's cache and data.

If your query is about a Pre-order, please check Use the Reservation System.

Please let us know if you have further questions.

Cheers,

RogersMoin