Myrogers app not working

[MandyT]

Myrogers app refusing to load to the login screen as well as myrogers web browser not showing me billing information! Wants me to link a ignite account number to my profile however everything is through my app so I can't even try that to progress to another screen.
How am I supposed to make a payment without having access to my account number or app profile?! Please fix android app asap! Have tried deleting and redownloading, clear caches, ect.

[RogersCorey]

Good morning @MandyT!

I am sorry to hear that you're having difficulties with your MyRogers account. If you are unable to see any billing information on both the website and the MyRogers app, it is most likely there is something wrong with your profile or it was never linked to your account properly.

Don't worry, we can help with this! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey