MyRogers Upgrade Fail

[Autumn23242]

We have tried for months now to get the app or browser to respond properly when trying to do an upgrade on our account. We have spent a lot of time on the phone and in stores and still have not yet had this resolved. We have tried multiple devices Laptops Desktops Mobile Devices and still doesn't work. We've used multiple browsers and have definitely cleared caches etc. Would someone be able to help us get this resolved?

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[RogersMoin]

Hello, @Autumn23242.

Thanks for joining our Community and posting about your upgrade experience.

It's disappointing you could not self-serve your account changes through the MyRogers app. The self-serve may fail for various reasons, such as the device upgrade may fail if the plan is incompatible and needs to be changed to an in-market plan before upgrading the device.

We can investigate the cause of the failure for you; please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

Regards,

RogersMoin