Thanks so much for your post and great question!! 👍
Due to the current pandemic, Rogers made some changes in an effort to help customers get through this difficult time. This included removing the usage caps on internet-capped plans from
March 13th until June 30, 2020. Since this option has now concluded, you should now be able to visit rogers.com/myrogers or use the MyRogers app to check your internet usage at anytime. (Please note: you can only see usage stemming from June 31st onward). You can also find tips on usage notification alerts and managing internet usage by consulting this article.
I hope this information is helpful! If you are still having trouble accessing your internet usage details, please send us a PM @CommunityHelps so we may assist you further. For more information on how our Private Messaging system works, please check out our blog.
Here are additional screenshots taken this morning. My (monthly) data usage in the green circle is back up this morning.
Here's the error message once you click on the items on the right side of the page. This is where there used to be tables showing daily usage, etc.
I see you're on Ignite. Perhaps that shows different information for Internet Usage than "legacy" Internet bundled with Digital Cable, which is what I have.
@RogersLaura : I'm still on Legacy Digital Cable/Internet and still see what's quoted above. Although daily usage is shown in the graph on the main Internet Landing Page (see first screenshot above), if you click any of the items on the right side of the screen I get an error message (see second screenshot above). Are you saying that the history, daily and monthly usages in tabular form should now be working? They are not for me.
I'm getting the same info an charts as 57. It's nice having them back.
Thank you Rogers. 👍