Can’t sign into MyRogers app

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I'm Here A Lot
Posts: 6

Re: Can’t sign into my Rogers app

Try using your username, NOT your e-mail address.
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I Plan to Stick Around
Posts: 13

Re: Can’t sign into my Rogers app

Thank you very much for a quick reply. Appreciated.
My username in my email address. Also until 5 days ago, the email address use to work good. Also on Rogers.com website, the email address as user name & password works good.. I tried uninstalling the MyRogers app & clearing the cache & re-installing the app many times but still the same problem.. Jst can't use the MyRogers app.
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I'm Here A Lot
Posts: 6

Re: Can’t sign into my Rogers app

I had the same problem and resolved it by just using the first part of my e-mail address. For example instead of “username@rogers.com” just try “username” WITHOUT the “@rogers.com” part.
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I Plan to Stick Around
Posts: 13

Re: Can’t sign into my Rogers app

Thanks.
My username email is user.name@ancd.com.
I tried wth user.name & the password d it didn't wrk. Tried atleast 5 - 6 times no luck. Thn tried user.name@anvd.com wth password & it worked. Thank you. Appreciated.
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I Plan to Stick Around
Posts: 13

Re: Can’t sign into my Rogers app

Yes it is working. Yes I can log into MyRogers app,BUT only when I'm using my Data. It doesn't wrk ( I can't log into MyRogers app), when I am on WiFi. I really don't understand where the problem is. Can someone please shed sum light on this. Thank you in advance.
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I'm Here A Lot
Posts: 6

Re: Can’t sign into my Rogers app

You might check that your app is up to date. I know earlier versions was data only. This also may be hardware specific. I can not confirm that myself.
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I Plan to Stick Around
Posts: 13

Re: Can’t sign into my Rogers app

Thank you for the info. I have already uninstalled d re-installed it many times, and it is the latest version. Also as far as the hardware compatibility, MyRogers app was working good on this phone on WiFi & Data too. I think there is some glitch in the new updated version of MyRogers app.
Just asking others to check MyRogers app is updated to the latest version & does it work on WiFi too. Thanks in advance.
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Moderator
Moderator
Posts: 1,287

Re: Can’t sign into my Rogers app

Hello Community!

 

Should you be unable to login to your MyRogers app while connected to WiFi, please PM us @CommunityHelps.

 

This looks to be a very particular bug so we'll need to escalate any cases we can find in order to help identify and resolve the issue.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

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I've Been Here Awhile
Posts: 4

Re: Can’t sign into my Rogers app

This worked but not the way you're thinking, by trying just the username NOT email I got a different message then normal but still couldnt sign in, once I tried my EMAIL as my username, it worked!
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I Plan to Stick Around
Posts: 13

Re: Can’t sign into my Rogers app

Are you using your Data to log in or WiFi? I can log into MyRogers app, wth my email as my username & password, but, can't log in when I'm on WiFi. I don't remember changing any settings on my Rogers Coda router or Eero.