Email address isn't recognized

[Lynn_H]

I'm can't log onto my email anymore. I am on my cell phone but I can no longer login from my laptop or web browser on my Cell.

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[57]

Have you updated to an app password as discussed in the following thread?

https://communityforums.rogers.com/t5/Internet/You-must-update-your-Rogers-email-account-settings/m-...

I know this thread is a couple of years old, but some people have only recently been affected.  Here's a link on how to set up various e-mail clients/devices:

https://communityforums.rogers.com/t5/Internet-Knowledge-Base/Updating-your-Rogers-Yahoo-Email-Setti...

Are you able to login to Webmail using a different device like a browser on a computer?

[kdcooper]

Hello,

The last email I received was on Sunday and now it says my email doesn't exist.

How do I get it back?

Thanks,

Kelly

[RogersMoin]

Hello, @kdcooper.

Welcome to Rogers Community Forums! 🙂

Thank you for posting your concern in the Community, did you get a chance to check the above post from @57?

Let us know if your email is still not accessible. Also, can you please access the webmail and update us?

Cheers,

RogersMoin

[kgameiro]

I'm not sure if this is still active but i've just experienced the same problem

Sorry, we don't recognize this email.

It's like my account has been deleted but I did not do anything to delete it

[Ross_W]

Do you have a yahoo account also? If you do,log into it’s mail, then go to the bottom left and click on the icon and see if you have a choice to add or select Rogers email.

[RogersMoin]

Hello, @kgameiro.

Thank you for your post and welcome to Rogers Community Forums! 

How are you trying to access your email? If you are using an email client, then you may need to create an app password. 

Please access the webmail and let us know if you can successfully access it. 

Cheers,

RogersMoin

[Johnny74]

Hi there.

I just wanted to post "Thanks"; I suddenly experienced the same problem this week, and this thread helped me resolve my issue.

Cheers to the members and moderators for supporting the community.

MDM

[RogersMoin]

Hello, @Johnny74.

Welcome to Rogers Community Forums!

We're delighted that this thread helped resolve your issue. Thank you for joining this discussion and sharing the good news with us.

We appreciate your contribution!

Cheers,
RogersMoin