Can't Log in to Hitron modem CGNM-3552

[tracy7]

Today I was trying to Port Forward my router address, and we do not remember the password and username. So I looked at the router and put the username and password into it but it did not work. 

Am I supposed to do something before????

***Edited Labels***

[RogersMoin]

Hello, @tracy7.

Welcome to Rogers Community Forums! 😃

We appreciate you posting your modem login concern in the Community. If the default credentials, cusadmin/password doesn't work, then it would be cusadmin/your WiFi password. 

In case "cusadmin/your WiFi password" doesn't work, then you need to do a factory reset. You can use Easy Connect to set up your network. 

If you need further assistance, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog. 

Cheers,

RogersMoin