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Forum Posts

Potential Service Interruption in Ottawa, ON.

Cable and internet is down for 2 hours. What happened? When is the ETA for restoration? Both went down this morning at 9:30 AM September 22, 2022 in Glen Cairn Kanata.I called this morning and service doesn't know.Btw I am using my Bell cell phone.  ...

Vernstd by I've been around
  • 1004 Views
  • 2 replies
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Email deactivated

My email was deactivated and spent over 4 overs on the phone trying to get it resolved. No one seems to be able to help restore it   *Added Labels*

Slow internet

I am so frustrated with how bad my Rogers ignite has been ever since the outage. I don’t know what happened, but it when from good to absolutely horrible. Is anyone else having similar issues. I pay way way way too much for this type of service.   **...

Mch816 by I've been around
  • 949 Views
  • 1 replies
  • 1 likes

Resolved! How to setup MoCA with my own router?

There's been a slew of threads lately on MoCA and I have my own questions on setup...   I've currently got a CODA-4582 (which supports MoCA 2.0) but I prefer to use my own router and put the modem in bridge mode. My understanding is that in bridge mo...

missedFG by I plan to stick around
  • 9907 Views
  • 15 replies
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Extreme Packet Loss and Intermittent Latency Spikes

As the title suggests, my internet has recently been so slow that it is pretty much unusable. Can't load a single webpage without the connection either dropping or taking 5 minutes. I've dealt with this issue many times in the past before so I'm well...

kenzite by I've been here awhile
  • 1337 Views
  • 1 replies
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Daily internet interruptions

Daily internet interruptions, 11 dB signal spread down 9dB up, No Ranging Response T3: Tried online support, replaced modem but consistent random daily very short interruptions since new service this summer. Usual symptom is streaming video stops and...

DAS3 by I've been here awhile
  • 1124 Views
  • 2 replies
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No Internet Service in Brampton

I have had no internet service for the past 12+ hours with not so much as an update email.   *** Edited Labels *** 

COULTERs by I've been around
  • 997 Views
  • 1 replies
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Slow internet speeds on XB7 with Ignite Gigabit - wired connection

Hi All; I am in the GTA and have been experiencing  slow speeds since Oct 2021 when I switched  from 500U to Gigabit. I have a XB7 modem Technicolor CGM4331COM with HW Version 2.0 Street to house cable changed 18 months agoHouse to modem cable change...

snocow by I plan to stick around
  • 5501 Views
  • 15 replies
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Serious trip and safety hazard

Rogers has made a mess on my property. See attached hanging cables. I didn't approve this.They're serious trip hazard and low hanging cables on driveway are critical safety hazard for me, my property and pedestrians.

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KapilS by I've been around
  • 1443 Views
  • 3 replies
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WIFI SECURITY KEY

My WIFI is fine. I am attempting to set up a new device and I have no idea how to get the security key so I can get the internet up and running.   **Labels Added**    

MASCOT by I've been around
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  • 2 replies
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Why can't customers use their own modem?

Why doesn't Rogers allow customers to use their own modem?  If I was to get 'cable internet' through a third-party provider, I can use my own 'modem' only device.  I am a power user and I have my own full Ubiquiti network set up including wireless et...

Feejai by I plan to stick around
  • 2351 Views
  • 2 replies
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IPad showing as “no internet connection.

I’m on Rogers Ignite. My TV, home phone, and IPhone are all working correctly, however, my iPad is showing as “no internet connection”. I have tried rebooting the iPad, but no changes. Any suggestions?   *Added Labels*

MikeF3292 by I've been here awhile
  • 1094 Views
  • 1 replies
  • 0 likes

Consistent network issues

My internet has been really weird recently and I'm at the end of my troubleshooting abilities. I've had regular issues with:- Requests randomly hanging for a second or so. We're talking big high availability services. Could be opening a link on Googl...

Accessing game from External IP

Hello I have a CGM4331COM modem. This modem does not allow me to port forward but it has port triggers. I am setting up an Arma # server and it uses Port 2302. So I set up the port trigger to allow this port. Also the AMP game server has a web page o...

Rjdugas by I've been here awhile
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  • 3 replies
  • 0 likes

Email quits after ignite upgrade

Upgraded to ignite about 3 days ago. Everything seemed to go smoothly except for a couple of hiccups with wifi coverage and reprogramming 2 Logitech remotes. However I suddenly realized that after 2 days email was not working on both rogers and yahoo...

rammer by I plan to stick around
  • 1202 Views
  • 1 replies
  • 0 likes