I have been told by one of my device suppliers the unit does not work because of network congestion. I have the Ignite wifi gateway that supports 2.4 and 5. Rogers support said I will send you a POD to help. I installed it and using the Rogers Hub Ap...
I have a 1gb Internet with rogers but all I'm getting is a little over 200mbps download on WIFI. I tried several tweeks to improve my WIFI download speed but didn't help. I logged into the ignite box to try changing the channel but both the Auto and ...
How does Rogers Ignite determine hostname of a device? I am trying to identify computers in the household and are getting description of devices labelled LAPTOP-0U0F6VG and Laptop-H3Q9569E I can't figure out which is which. Thanks ***Edited Label...
Norton Secure VPN needs access to UDP ports 500 and 4500 to connect to the VPN servers. **Labels Added**
In the past couple weeks I feel like my ignite services have gotten worse. At first, the home phone started cutting out. After that I noticed that my TV would lag occasionally, and websites on computers wouldn't fully load. After looking over some si...
I have not been getting my full speeds lately. Started about last month. We usually get 500mbps down and 20mbps up. Recently our speeds fluctuate a lot and are not very consistent but it is mostly our upload speed. We had really bad issues not long a...
Perhaps before I dive in to troubleshooting, it may be helpful to understand what is an "acceptable" amount of packet loss. Doing some ping tests from command line for a PC connected directly to the modem, I tend to get 1%-2% packet loss when pinging...
What are the internet solutions if I live in an area with out Rogers internet service?Rural 25? Mobile rocket hub? **Labels Added**
My 5ghz wifi signal keeps dropping several times per hour and does not resolve when I reset my modem. Is there anyway to resolve this issue? ***Edited Lables***
I see that my modem/router (?) is using an outdated security setting that cannot be upgraded through the Admin portal. Do I need a new modem (currently using the Hitron CODA 4582U)?
I have just signed up for fibre powered but CSD was not able to explain well. Will I continue to use the coax cable for fibre? How many speed package can I choose from? ***Edited Labels***
Starting today I began to encounter an issue with my work machine running a custom DNS server for DoH(DNS over HTTPS/QUIC), it has been misclassified as a security risk by Rogers Iginite Advance Wifi security, I would like this to be fixed as not...
Hi everyone! I'm currently on the Hybrid Fibre 150 package and I'm using the Hitron CGN3ROG modem/router. I was wondering what are good downstream and upstream signal ratios? If someone could provide a range that would be great. I'm also wondering ...
Hi guys, for the past two months I've been experiencing high latency with my connection around 7-11pm, and my Internet gets pretty slow compared to what I get during the day. I am on the Gigabit plan with Ignite Internet, when running a speed test du...
I just recently received one of these boxes and have difficulty understanding what is different from a Smart TV and this? I was sold it as part of my internet pack. Does it include live sports within the app? I still have it wrapped new and may retur...
Not sure if this should go under "internet" or TV" but I'll switch if not aloud here.So I'm new to Rogers (switched from Bell finally) and my Ignite STB (Xi6-A) connects to 5 GHz wifi but gets no TV signal.I can manually connect to the 2.4 GHz band a...
45 plus minutes , 4 transfers NO SOLUTION. I’ve been on the phone for almost an hour as I type this. I just want a tech to come in to set up internet in my home! The first guy came and said the call was set up for fibre not coax… why am I being penal...
I've looked everywhere online for a fix but all I get are years old forums which are no help. I am about to call a technician but too avoid paying an absurd amount, I was wondering if some smart people could possibly help.The ping spiking started 2 w...
Just got Rogers Ignite internet package, and when I get on the computer after sitting idle for a while or overnight, I tend to lose the interconnection which also takes out the TV's and the WIFI, it will eventually reconnect after a few minutes, the ...
Hello, ive been having high outbound packetloss when playing video games. I've tried multiple things to try to help fix the issue, I tried to brige mode the XB6 Modem with my own router, with the issue not fixing, restarting modem and router, replaci...
