Hi Team Rogers, I am a customer of Rogers Ignite Internet Services @ Mirabella Condominiums Located at LakeShore Blvd Etobicoke. I have placed several complaints in the past 2 weeks regarding internet installation in my condo, however, All my complaints have fallen on deaf ears by your team.
My complaint Reference Numbers are I19135xxxxx, I19151xxxxx, I19189xxxxx. All the complaint reference numbers are related to the same problem. For Every call, I am provided a new reference Number.
From 1st week of November, ever since your Modem was installed, I have been facing severe issues with the wireless internet. After Complaining, Your Technicians visited my condo 2 times in the past week and each time they got the wrong modem. After arriving, they would check and say " Ooops, we got the wrong modem. We will get the correct modem and return in a few hours". But none of them would return. Only after placing another call, another technician would come and repeat the same message. They would call your customer service and the agent on the phone would say to cancel the appointment and that you'll will send another technician later.
Is this behavior a joke to you'll? This is customer harassment. I work from Home. So I need the wifi service to be able to do my work. However, due to your team's pathetic treatment of my complaints, I am unable to work. I have exhausted my Phone data plan due to creating hotspots everyday just so I can do my work.
In today's time, having to complaint and deal with poor wifi service for over 2 weeks seems like an ancient issue. Also it seems many residents in the Condominium are facing the same issue, but your customer service team, doesn't seems to be taking any prompt action. You'll have monopolized the service in Mirabella Condominiums, as a result of which customers are stuck with Rogers internet only and are unable to switch to other service providers.
In the past 2 weeks, I have received so many System Generated calls for each of the Reference numbers, almost 5 times a day, without any resolution being provided. All the calls speak about the current status of the ticket related to Ignite TV services, which I haven't even subscribed/ opted for. Please take a look at this too, as this is equivalent to spam.
I am expecting a quick response to this message and a quick turn-around of this issue. I have already posted this issue on Twitter and even sent a DM to you'll on Twitter. Please refer to the reference tickets that I have given to get a detailed description of the issue, instead of calling me and asking the details again and again.
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