Modem swap

[Lorriannew]

Can I take a defective modem and swap it at a Rogers store?

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[RogersRahul]

Hello @Lorriannew,
 

Sorry to hear about the issue with your modem. We'd have to setup a technician visit for this. You can send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.
 

Cheers,
 

RogersRahul

[jonavin]

How do you know you have a bad modem? Maybe there’s an outage.