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Ping spikes when gaming - last two months

tuny
I've been here awhile

Hi,

 

I've been having ping spikes while gaming for the last two months on a pc connected via ethernet. The lag isn't all the time but happens roughly 20% of the time while gaming. However it ruins the experience. I've tried changing ethernet cables. Rebooting the router a few times. This issue has been persistent over the last two months. Willing to share any test data required.

 

Thanks.

 

*** Edited Labels ***

3 REPLIES 3

Re: Ping spikes when gaming - last two months

RogersZia
Moderator
Moderator

Good evening @tuny,

 

Welcome to the Community!

 

I know how frustrating it can be to game online when you are dealing with latency. We will be happy to assist you. Please refer to our Knowledge Base article Troubleshooting Latency (Wired Devices) and post the results in this thread.

 

 

 

 

RogersZia

Re: Ping spikes when gaming - last two months

tuny
I've been here awhile

Hi @RogersZia, thanks for the response.

 

Please see my results below:

I would note this issue is not constant but rather while gaming over a couple hour session about 10% of the time my ping spikes a lot.

 

Ping statistics for 172.217.165.4:
Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 85ms, Average = 21ms

 

Tracing route to www.google.com [142.251.41.36]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 10.0.0.1
2 27 ms 12 ms 15 ms 99.241.222.1
3 13 ms 15 ms 10 ms wbr-2310.wbb.net.cable.rogers.com [24.156.143.145]
4 25 ms 36 ms 47 ms 3033-cgw01.ym.rmgt.net.rogers.com [209.148.232.73]
5 15 ms 25 ms 18 ms 209.148.235.218
6 26 ms 41 ms 14 ms 72.14.216.54
7 17 ms 22 ms 50 ms 192.178.98.117
8 22 ms 14 ms 13 ms 216.239.49.189
9 14 ms 17 ms 20 ms yyz12s08-in-f4.1e100.net [142.251.41.36]

Trace complete.

 

Thanks.

 

Re: Ping spikes when gaming - last two months

Good morning @tuny!

 

I'd like to run some tests from here as the next steps. 

 

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

 

Regards,

RogersCorey

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