Rogers Community

Breadwinka · ‎11-20-2022

I'm currently on ignite 1gbps and have an xb7 modem.

https://www.speedtest.net/result/13967530695.png

I have already had a Sr Tech come out and replace the lines to my house and the drop into my home.

I'm getting massive ping spikes almost every few minutes with drop outs.

Ping to google.ca

Ping statistics for 2607:f8b0:400b:80c::2003:
Packets: Sent = 100, Received = 95, Lost = 5 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 830ms, Average = 28ms

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

7

1

2

3

4

5

6

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

34

33

34

Locked

609 MHz

279 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

849 MHz

855 MHz

861 MHz

216 MHz

350000000

216000000

41.8 dB

41.5 dB

41.6 dB

41.4 dB

32.6 dB

41.5 dB

41.9 dB

42.0 dB

42.3 dB

42.1 dB

41.9 dB

37.5 dB

41.8 dB

36.4 dB

40.9 dB

39.0 dB

41.9 dB

42.0 dB

30.1 dB

37.4 dB

40.1 dB

38.0 dB

40.3 dB

39.9 dB

40.5 dB

40.3 dB

35.2 dB

39.5 dB

40.9 dB

41.1 dB

40.7 dB

41.2 dB

41.3 dB

2.4 dBmV

-1.2 dBmV

0.6 dBmV

0.4 dBmV

0.9 dBmV

1.9 dBmV

3.2 dBmV

4.2 dBmV

2.6 dBmV

2.3 dBmV

1.7 dBmV

1.5 dBmV

1.6 dBmV

2.6 dBmV

3.0 dBmV

3.2 dBmV

4.1 dBmV

5.4 dBmV

6.2 dBmV

4.1 dBmV

2.2 dBmV

1.9 dBmV

1.3 dBmV

2.6 dBmV

2.9 dBmV

3.3 dBmV

3.1 dBmV

3.0 dBmV

2.5 dBmV

1.7 dBmV

0.9 dBmV

0.8 dBmV

0.7 dBmV

256 QAM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4	5
Locked	Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz	4 MHz
2560	5120	5120	5120	0
45.8 dBmV	47.3 dBmV	48.8 dBmV	48.8 dBmV	435000.0 dBmV
QAM	QAM	QAM	QAM	OFDMA
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA	TDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34
751396760	1735376702	1715819278	1715707990	1715589202	1715473155	1715379552	1715096518	1715000852	1714823260	1714685611	1714619118	1714603866	1714571820	1714522578	1714484971	1714351782	1714285369	1714196515	1714102582	1713970298	1713760830	1713635005	1713463162	1713269023	1712173218	1712256405	1712578065	1711861163	1711660104	1711896772	1712071393	972590525	751396760
735068182	19814749	21727063	21742936	21767546	21783682	21806817	21839789	21859986	21888391	21919550	21930256	21930497	21930591	21943640	21954121	21965424	21976084	22001002	22010454	22032342	22062394	22084322	22107344	22128002	22273181	22265642	22221838	22315358	22344461	22307044	22288112	939769025	735068182
0	74531638	92184179	92283102	92389485	92495315	92572638	92829626	92912528	93069154	93186412	93250722	93272972	93311493	93355483	93390587	93518586	93579386	93651026	93742213	93855254	94038510	94151931	94306633	94486925	95445183	95373826	95104983	95731853	95904405	95712314	95558639	1617	0

Rogers.com

**Labels Added**

Datalink · ‎11-27-2022

@Breadwinka are you making any progress with Rogers to fix the current problems?

Breadwinka · ‎11-27-2022

@Datalink Sadly no. They said its currently with the maintenance team. So far we are at 10 day of this issue. I get maybe 3 hours a day if im lucky where everything works normally.

Here is ping to the CMTS

Packets: Sent = 1000, Received = 978, Lost = 22 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 3947ms, Average = 26ms

Downstream	Channel Bonding Value
Index	14	1	2	3	4	5	6	7	8	9	10	11	12	13	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	34	33	34
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	657 MHz	279 MHz	579 MHz	585 MHz	591 MHz	597 MHz	603 MHz	609 MHz	615 MHz	621 MHz	633 MHz	639 MHz	645 MHz	651 MHz	663 MHz	669 MHz	675 MHz	681 MHz	687 MHz	693 MHz	699 MHz	705 MHz	711 MHz	717 MHz	723 MHz	825 MHz	831 MHz	837 MHz	843 MHz	849 MHz	855 MHz	861 MHz	216 MHz	350000000	216000000
SNR	41.8 dB	38.6 dB	41.6 dB	40.4 dB	41.5 dB	41.4 dB	41.2 dB	42.0 dB	42.1 dB	31.8 dB	42.1 dB	32.0 dB	38.4 dB	41.9 dB	40.0 dB	42.5 dB	41.9 dB	42.4 dB	35.6 dB	42.4 dB	38.7 dB	41.9 dB	41.4 dB	31.7 dB	41.0 dB	39.9 dB	37.7 dB	40.6 dB	41.0 dB	41.3 dB	41.2 dB	40.7 dB	41.1 dB	41.4 dB	41.2 dB
Power Level	5.3 dBmV	3.0 dBmV	4.3 dBmV	4.1 dBmV	4.1 dBmV	4.7 dBmV	5.9 dBmV	6.4 dBmV	7.2 dBmV	7.8 dBmV	6.3 dBmV	6.1 dBmV	5.7 dBmV	5.2 dBmV	5.6 dBmV	6.7 dBmV	7.3 dBmV	7.4 dBmV	7.9 dBmV	8.1 dBmV	8.7 dBmV	7.0 dBmV	5.5 dBmV	5.5 dBmV	5.3 dBmV	7.8 dBmV	7.5 dBmV	7.4 dBmV	7.0 dBmV	6.8 dBmV	6.7 dBmV	6.2 dBmV	3.1 dBmV	3.1 dBmV	3.1 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM	OFDM	OFDM
Upstream	Channel Bonding Value
Index	1	2	3	4	5
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	21 MHz	25 MHz	32 MHz	38 MHz	4 MHz
Symbol Rate	2560	5120	5120	5120	0
Power Level	42.3 dBmV	43.8 dBmV	45.3 dBmV	45.3 dBmV	435000.0 dBmV
Modulation	QAM	QAM	QAM	QAM	OFDMA
Channel Type	TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA	TDMA
CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34
Unerrored Codewords	67959251	94401889	94404088	94404445	94401359	94386772	94363568	94283050	94110693	93862388	92921400	92318273	91671690	91071699	90216115	89942254	89735089	89622315	89533491	89470061	89420267	89374720	89347003	89326887	89306325	89268050	89276463	89297640	89324362	89330142	89336470	89364638	92511510	67959251
Correctable Codewords	66664741	0	3807	7207	16817	36770	60805	134606	266595	435376	938422	1168737	1332473	1398618	1279689	1180307	1093355	1049391	1024165	1018937	1020953	1025026	1030864	1033939	1037905	1042904	1044832	1041778	1038810	1038331	1037725	1035636	88719354	66664741
Uncorrectable Codewords	0	0	73	411	871	2725	8237	21773	68175	154276	597721	976418	1465810	2005798	2986050	3365576	3666508	3830064	3949935	4023935	4078350	4126362	4154144	4178184	4201066	4240578	4237115	4225057	4207275	4208588	4204306	4180807	0	0

Breadwinka · ‎11-27-2022

Rogers Twitter said they did a detailed test at the node and found no issues and signal was clean. With a new line run to my house from the street, I can only assume the issue is from the street to the CMTS.

-G- · ‎11-27-2022

@Breadwinka wrote:

Rogers Twitter said they did a detailed test at the node and found no issues and signal was clean. With a new line run to my house from the street, I can only assume the issue is from the street to the CMTS.

Hard to say, depending on whether your area is fed by a conventional fibre node, with the CMTS in the headend, or whether your area has been switched to a disaggregated architecture and has a "mini-node" (with more functions pushed out to the edge) servicing a smaller number of homes.

Regardless, I can't believe that this problem has been such a big challenge for Rogers to resolve... and that you have been told that it is and is not a "neighbourhood" issue.

It's possible that this is an BOTH an in-home and a Rogers network issue. However, the only things in your home between your modem and the point-of-entry is an attenuator and possibly a coupler and patch cable. I'm surprised that they did not replace your Ignite modem/gateway. Also, who installed the attenuator, a contractor or a Rogers senior tech?

Do you happen to know what kind of attenuator the Rogers tech installed? The techs in my area carry three different kinds: forward path, return path, and an in-line/pad that attenuates evenly across all frequencies. (The FPA will be bulky and probably looks like this. The others are no thicker than the f-connector.) Sometimes techs also use a passive splitter, and cap off the unused outputs with a terminator.

I find it really strange that the SNR is so bad on just a few channels. It's also strange that you are seeing all those errors on the D3.0 QAM channels.

Rogers considers downstream power levels between -13 and 11 dBmV to be normal, and the SNR should be at least 38 dB. If you connect your gateway directly to the incoming Rogers coax, you will almost certainly go out of those limits, but I would still try that momentarily just to see what that does to your error stats. Worst case, your modem will lose sync. If things still look just as bad, or worse, it's probably either a neighbourhood issue or your modem has a bad tuner.

Breadwinka · ‎11-27-2022

So originally before the Sr Tech replaced all the wiring and the conduit on the side of the house, I had a 3dB and a 6dB attenuator. He replaced those with a 9dB. And then the Contractor Tech replaced that with a 6dB when he said my stats were not in spec. All these attenuators are attached to the back of my modem. But anyways here are my modem stats after removing the attenuator still lots of errors this is only 5 mins of uptime.

Downstream	Channel Bonding Value
Index	14	1	2	3	4	5	6	7	8	9	10	11	12	13	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	34	33	34
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	657 MHz	279 MHz	579 MHz	585 MHz	591 MHz	597 MHz	603 MHz	609 MHz	615 MHz	621 MHz	633 MHz	639 MHz	645 MHz	651 MHz	663 MHz	669 MHz	675 MHz	681 MHz	687 MHz	693 MHz	699 MHz	705 MHz	711 MHz	717 MHz	723 MHz	825 MHz	831 MHz	837 MHz	843 MHz	849 MHz	855 MHz	861 MHz	216 MHz	350000000	216000000
SNR	41.8 dB	41.5 dB	41.5 dB	41.3 dB	32.5 dB	41.6 dB	41.9 dB	40.4 dB	42.0 dB	40.5 dB	42.0 dB	41.9 dB	42.0 dB	41.9 dB	39.7 dB	42.3 dB	41.9 dB	42.4 dB	41.9 dB	42.4 dB	42.2 dB	41.8 dB	41.3 dB	41.5 dB	41.1 dB	30.2 dB	40.7 dB	41.1 dB	31.2 dB	41.0 dB	41.2 dB	37.0 dB	41.5 dB	41.3 dB	41.5 dB
Power Level	11.3 dBmV	9.1 dBmV	10.3 dBmV	10.1 dBmV	10.2 dBmV	10.8 dBmV	12.1 dBmV	12.5 dBmV	13.3 dBmV	13.8 dBmV	12.3 dBmV	12.0 dBmV	11.7 dBmV	11.2 dBmV	11.7 dBmV	12.9 dBmV	13.4 dBmV	13.6 dBmV	14.0 dBmV	14.4 dBmV	14.6 dBmV	13.0 dBmV	11.7 dBmV	11.7 dBmV	11.4 dBmV	14.1 dBmV	13.7 dBmV	13.7 dBmV	13.4 dBmV	13.4 dBmV	13.0 dBmV	12.5 dBmV	9.1 dBmV	9.2 dBmV	9.1 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM	OFDM	OFDM
Upstream	Channel Bonding Value
Index	1	2	3	4	5
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	21 MHz	25 MHz	32 MHz	38 MHz	4 MHz
Symbol Rate	2560	5120	5120	5120	0
Power Level	37.0 dBmV	38.0 dBmV	38.5 dBmV	38.8 dBmV	435000.0 dBmV
Modulation	QAM	QAM	QAM	QAM	OFDMA
Channel Type	TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA	TDMA
CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34
Unerrored Codewords	8120450	10830862	10230933	10251757	10254089	10256235	10257694	10258237	10259645	10263063	10262269	10264734	10262114	10265018	10264928	10268027	10270861	10273778	10277116	10280265	10282879	10286638	10289949	10294110	10298066	10302049	10306527	10312505	10317686	10340001	10326629	10331646	11390748	8120450
Correctable Codewords	8086023	0	116494	117497	117654	118445	119069	119473	120642	121090	122010	122381	123206	123732	124414	124883	125475	125982	126280	126720	126832	127794	127946	128002	128461	128459	129244	128964	128828	129766	128839	128499	10943016	8086023
Uncorrectable Codewords	0	0	467372	472372	477801	481640	485389	489881	493934	497628	503809	507029	509297	512363	517179	519494	523262	525508	527807	530410	532783	534418	536962	539136	540513	542392	542490	542789	543874	544990	539751	538734	0	0

-G- · ‎11-28-2022

@Breadwinka Thanks. One thing that I wanted to see was whether you were still seeing the SNR on some channels dropping to 30 dB. You are. However, I also see that from one snapshot of the stats to another, the SNR on a given channel/frequency is sometimes around 30 dB and sometimes around 40 dB. It's quite possible that the SNR is constantly fluctuating on all the QAM channels.

There is no way to tell just from the stats whether this is a neighbourhood issue or a modem issue or both.

If this is an issue outside of your home, I'm surprised that Rogers is not seeing red on their dashboards or getting alerts from equipment serving your area. If it's a problem with your modem, they should have been able to pinpoint that as well.

@CommunityHelps Tagging you to see if there is anything that you can do to investigate this when you have a moment. Thanks!

Breadwinka · ‎11-28-2022

Yeah. I have had the modem replaced twice. Once on the 18th which didn't resolve the issue. And then the Sr Tech replaced it on the 19th when he did the temp line. And I was seeing the same thing with the stats then too at least with the errors I didn't look at the SNR. I could see about them rolling another truck to replace the modem again.

-G- · ‎11-28-2022

From those stats, it still looks to me like you have a really, REALLY bad case of noise. As was pointed out earlier, the tech needs to ensure that the incoming coax is grounded properly. However, if Rogers absolutely confirms that there are no problems outside your home, there are a few other things to check into on your side.

You can get noise ingress into the coax able itself where you have an F81 barrel connector. Make sure you don't have anything spewing RF anywhere near your modem or near any couplers (including wall plates) along the coax run to your modem.

It could also be due to a power quality issue. Did you change anything or plug in any new devices at the time that you started getting Rogers service issues? Is your modem plugged into a power bar or plugged into wall power? (If it was plugged into a power bar, I would try connecting the modem to wall power and completely unplugging the power bar.) When they swapped your modem, did they also replace the power adapter or keep your old one?

Isolate the modem as much as possible. If you have a LAN switch connected to your Ignite gateway, temporarily disconnect that as well, just in case you have noise ingress through the Ethernet ports.

I don't know what else to suggest. I'm grasping at straws here.

Breadwinka · ‎11-28-2022

So the cable that hooks into my modem is coming in straight from the drop inside not going through any wallplates. With the modem he didn't change it but I did after to rule it out. The power supply is plugged directly in the wall I also tried the power bar just to see as well but no change to SNR.

The Modem is not plugged into any switches just directly connected to my computer. I also tried disconnected all the ethernet cables and just using wifi same issue as well.

-G- · ‎11-28-2022

The SNR is one thing but you also have a HUGE number of uncorrectables on ALL of your D3.0 channels.

On the Rogers side, there are other things that could cause things to suddenly go very badly for you. e.g Some tech, working on a different problem at a different home, may have moved you to a bad tap. Possibly a problem with an amplifier, especially given your high power levels. Could also be a problem in the fibre node feeding your area, or something even farther upstream... perhaps a pinched fibre in a FOSC.... but that would affect a large area or multiple homes.

Reminds me of a problem that I had years ago when I was with a TPIA provider. Overnight, my signal levels dropped, the SNR was bad, and the uncorrectables across ALL channels went through the roof, and my service became unusable. The Rogers team, that supported the TPIAs, made things as miserable as they possibly could, for me and my TPIA provider. I ended up having to switch to Bell VDSL.

Breadwinka · ‎11-28-2022

Ohh . . Yeah I'm lucky I do have a Bell VDSL as a backup here to use. But I did call in today and the guy from Moncton did some tests he said there was no noise that he could see and he got his tech lead to check for flapping as he doesnt have access to those tools, and he came came back and said there was also 2-3 neighboring houses that had the same problem with the modem flapping, said its possibly an issue at the pedestal (the pedestal is in-front of my house), and they are sending another Sr. Tech tomorrow between 11-2.

-G- · ‎11-28-2022

@Breadwinka That makes sense. Hope that these issues get resolved for you very soon.

Breadwinka · ‎11-29-2022

Well the good new and bad news. Good news the line to my house is perfect. Bad news there is serious noise issue on the node. They called their maintenance team and went and checked the node to see if it was a head end issue or anything they could resolve but it wasn't. So they opened a case with the Signal Noise team, mentioned it will probably be 2-3 days before they come out to start testing, and since my node is so large it may take more then a day to resolve once they start testing. So realistically he said best case fixed Friday. But most likely be Monday-Wednesday next week as they do not work weekends.

Datalink · ‎11-29-2022

@Breadwinka fwiw, your signal levels are ridiculously high maxing out at 14.6 dBmV. Thats after all of the cable losses between the neighbourhood node and your modem. The downstream QAM levels should be at 0 dBmV across all QAM channels. Thats the target. So, hopefully, if the techs can get the noise situation under control, they'll also crank down the output of the neighbourhood node or the amplifier that sits between your modem and the neighbourhood node.

If, after the noise situation is under control, and you still have the same high signal levels, you need a 9 dB forward path attenuator, which will drop the downstream levels and leave the upstream levels alone.

When Telecon was in the neighbourhood running fibre conduit for Bell and ripping up the Rogers RG-6 cables along our road, it took two dedicated techs, two to three weeks to rectify the noise situation after Rogers techs had restored services to the customers who had their cables chopped up. The techs had to go from Local Tap, to Local Tap, one at a time to find the noise source. If you have underground wiring, that Local Tap pedestal should be visible from your front steps.

Here's an unusual case from the UK, where it took almost two years to find the source of noise that knocked out a village's internet service:

https://www.bbc.com/news/uk-wales-54239180

Breadwinka · ‎11-29-2022

To be honest this make sense. Because currently I do think Bell is dropping fibre around my neighborhood so I wouldn't be surprised if it was caused by that. I also currently have a 6dB attenuator on the line currently. the 14dBmV was with no attenuator on, but do probably need a 9dB one.

Datalink · ‎11-29-2022

Telecon used a combination of horizontal boring and trenching along the curb to run the conduit. The trencher left a 6 to 8 inch wide cut, starting at our house and running up to the front end of the street. Obviously, it didn't matter what was in it's path, lawns, driveways, Rogers cables and whatever else was underground. Whatever was there, was ripped up. There were a good number of Rogers RG6 cables left lying in the road when the trenching was done.

Talking to a tech recently, somewhere in Ottawa, Rogers has apparently returned the favor to Bell's fibre conduits.

Breadwinka · ‎12-08-2022

Well sadly the Tuesday-Wednesday went by with no changes to my internet, with 0 idea when it will be resolved.

Here is my last 24hours of stats.

Downstream	Channel Bonding Value
Index	16	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	34	33	34
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	669 MHz	279 MHz	579 MHz	585 MHz	591 MHz	597 MHz	603 MHz	609 MHz	615 MHz	621 MHz	633 MHz	639 MHz	645 MHz	651 MHz	657 MHz	663 MHz	675 MHz	681 MHz	687 MHz	693 MHz	699 MHz	705 MHz	711 MHz	717 MHz	723 MHz	825 MHz	831 MHz	837 MHz	843 MHz	849 MHz	855 MHz	861 MHz	216 MHz	350000000	216000000
SNR	42.2 dB	35.4 dB	41.5 dB	41.0 dB	41.6 dB	41.5 dB	41.8 dB	35.3 dB	42.0 dB	42.3 dB	42.0 dB	38.8 dB	40.3 dB	41.6 dB	41.5 dB	41.8 dB	42.0 dB	38.4 dB	41.6 dB	42.1 dB	41.7 dB	41.4 dB	40.3 dB	31.9 dB	40.9 dB	39.4 dB	40.5 dB	40.1 dB	41.0 dB	28.2 dB	36.5 dB	40.3 dB	41.3 dB	41.4 dB	41.2 dB
Power Level	6.9 dBmV	2.9 dBmV	4.4 dBmV	4.2 dBmV	4.3 dBmV	5.0 dBmV	6.2 dBmV	6.6 dBmV	7.4 dBmV	7.8 dBmV	6.2 dBmV	6.1 dBmV	5.8 dBmV	5.3 dBmV	5.4 dBmV	5.7 dBmV	7.4 dBmV	7.5 dBmV	8.0 dBmV	8.5 dBmV	8.7 dBmV	6.6 dBmV	5.4 dBmV	5.5 dBmV	5.3 dBmV	7.8 dBmV	7.5 dBmV	7.4 dBmV	7.0 dBmV	6.9 dBmV	6.7 dBmV	6.3 dBmV	3.1 dBmV	3.1 dBmV	3.2 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM	OFDM	OFDM
Upstream	Channel Bonding Value
Index	1	2	3	4	5
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	21 MHz	25 MHz	32 MHz	38 MHz	4 MHz
Symbol Rate	2560	5120	5120	5120	0
Power Level	42.5 dBmV	43.8 dBmV	44.3 dBmV	45.5 dBmV	435000.0 dBmV
Modulation	QAM	QAM	QAM	QAM	OFDMA
Channel Type	TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA	TDMA
CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34
Unerrored Codewords	3685438922	3582340948	3393539634	3383207312	3371137804	3357717095	3345909412	3330322543	3315106464	3303344583	3284860544	3278235771	3272207772	3267031011	3262271734	3257850547	3248386105	3244538369	3239854945	3235657356	3231324959	3227369373	3223008250	3220472923	3217149178	3211369090	3211429976	3213674938	3215353862	3214403726	3218392522	3221587037	989702476	3685438922
Correctable Codewords	628604375	23	48723651	50900149	53799093	57156614	59602296	62988757	64902672	65330834	65175496	65030591	65292557	65705537	66229346	66758473	68329098	68858216	69775590	70444174	71273197	72108750	73281681	73753276	74761041	76173606	76213585	75409475	74945110	75089221	74310176	73617321	790825724	628604375
Uncorrectable Codewords	0	0	140085988	148250554	157433803	167500662	176875483	189082227	202389536	213722591	232376695	239147437	244923842	249694924	253936627	257834584	265737466	269059767	272837657	276376226	279881499	283011982	286211612	288274413	290600224	294970407	294874870	293437510	292225642	293044811	289836530	287335404	0	0

Breadwinka · ‎12-11-2022

Some ok news at least last few days the internet has been useable where i haven't been having packet loss, but the modem stats are awful and inconsistent speeds but ill take it.

Index	8	6	7	5	1	2	3	4	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	0	31	32	0	0	33	34
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	NotLocked	Locked	Locked			Locked	Locked
Frequency	615000000	603000000	609000000	597000000	279000000	579000000	585000000	591000000	621000000	633000000	639000000	645000000	651000000	657000000	663000000	669000000	675000000	681000000	687000000	693000000	699000000	705000000	711000000	717000000	723000000	825000000	831000000	837000000	843000000		855000000	861000000			352800000	218800000
SNR	38.605377	38.983261	38.983261	38.983261	38.605377	38.605377	38.605377	38.983261	38.983261	38.983261	38.605377	38.605377	38.983261	38.983261	38.983261	38.605377	38.983261	38.983261	38.605377	38.605377	38.605377	38.605377	37.636276	37.636276	37.636276	37.355988	37.355988	37.092701	37.636276		37.636276	37.636276			41.03 dB	41.25 dB
Power Level	8.599998	7.099998	7.699997	5.599998	4.599998	5.5	5.099998	5	9.199997	7.699997	7.699997	7.400002	6.800003	6.900002	7.300003	8.5	9.099998	9.5	10.099998	10.599998	10.900002	9	7.199997	7.300003	7.199997	9.199997	9	8.900002	8.699997		8.599998	8.199997			4.400002 dBmV	5.000000 dBmV
Modulation	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256			OFDM	OFDM
Upstream	Channel Bonding Value
Index	1	2	3	4	5
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	38700000	21100000	32300000	25900000	8050000-17950000
Symbol Rate	5120 KSym/sec	2560 KSym/sec	5120 KSym/sec	5120 KSym/sec	0 KSym/sec
Power Level	44.270599	41.2603	43.520599	42.270599	48.281513
Modulation	64QAM	64QAM	64QAM	64QAM	OFDMA
Channel Type	US_TYPE_ATDMA	US_TYPE_TDMA_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_OFDMA
CM Error Codewords
Unerrored Codewords	29392	29251	28961	28828	28712	28584	28449	28319	28197	28025	27893	27753	27620	27491	27343	27221	26713	26579	26464	26340	26182	26073	25950	25745	25594	25141	24865	24548	24711	24502	24724	24120	51	50
Correctable Codewords	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	22	0	0	18	63	87	157	154	77	85	100	55	0	0
Uncorrectable Codewords	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	57	2	310	341	529	329	407	169	163	0	0

Breadwinka · ‎12-13-2022

I feel like im destined to have this issue forever now.

Downstream	Channel Bonding Value
Index	5	6	7	8	1	2	3	4	9	10	0	12	0	0	15	16	0	18	19	20	21	22	23	0	0	0	27	28	0	30	0	32	0	0	33	34
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	NotLocked	Locked	NotLocked	NotLocked	Locked	Locked	NotLocked	Locked	Locked	Locked	Locked	Locked	Locked	NotLocked	NotLocked	NotLocked	Locked	Locked	NotLocked	Locked	NotLocked	Locked			Locked	Locked
Frequency	597000000	603000000	609000000	615000000	279000000	579000000	585000000	591000000	621000000	633000000		645000000			663000000	669000000		681000000	687000000	693000000	699000000	705000000	711000000				831000000	837000000		849000000		861000000			352800000	218800000
SNR	37.636276	38.605377	37.636276	37.355988	38.983261	38.605377	38.983261	38.605377	37.355988	37.636276		37.636276			37.355988	37.092701		36.844463	36.38689	36.844463	36.844463	35.779911	35.779911				35.779911	9.829264		35.595078		35.779911			40.68 dB	41.01 dB
Power Level	5.199997	6.5	6.5	5	4.5	5.5	5.099998	4.800003	4.400002	7.099998		7.300003			7.199997	8.400002		9.199997	10.099998	10.900002	11.400002	9.300003	7.699997				8.800003	8.400002		8.5		7.5			4.300003 dBmV	4.900002 dBmV
Modulation	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256			OFDM	OFDM
Upstream	Channel Bonding Value
Index	1	2	3	4	5
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	21100000	38700000	32300000	25900000	8050000-17950000
Symbol Rate	2560 KSym/sec	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec	0 KSym/sec
Power Level	41.5103	43.270599	43.020599	42.520599	47.281513
Modulation	64QAM	64QAM	64QAM	64QAM	OFDMA
Channel Type	US_TYPE_TDMA_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_OFDMA
CM Error Codewords
Unerrored Codewords	161249	246434	192226	177949	178949	178705	178554	175212	171924	172405	170473	169507	166047	163704	163983	159860	158980	151269	154796	153712	76811	149720	139562	131357	136849	127909	125016	122296	117968	121294	49440	122689	48	46
Correctable Codewords	11	81	104	388	0	0	0	0	854	626	985	999	1889	2218	1909	2179	2568	3513	2946	2813	1702	3703	4737	4900	4881	6222	6604	4856	7149	6515	2301	4758	0	0
Uncorrectable Codewords	36	183	148	737	0	0	0	0	2297	1920	3374	4324	6756	8774	8798	12555	12915	19727	16604	17658	11768	20486	29504	37422	31926	39597	42111	34720	48281	45546	16575	36337	0	0

Breadwinka · ‎12-14-2022

@Datalink Is it possible that the Arris(puma) version of the XB7 can handle the issues better then the Technicolor(Broadcom) variant. I noticed my stats are way worse and channels are not locked but my speed tests are perfect.

Index	5	6	7	8	1	2	3	4	9	0	11	12	0	0	15	16	17	18	19	0	21	22	0	0	0	26	0	0	29	0	31	32	0	0	33	34
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	NotLocked	Locked	Locked	NotLocked	NotLocked	Locked	Locked	Locked	Locked	Locked	NotLocked	Locked	Locked	NotLocked	NotLocked	NotLocked	Locked	NotLocked	NotLocked	Locked	NotLocked	Locked	Locked			Locked	Locked
Frequency	597000000	603000000	609000000	615000000	279000000	579000000	585000000	591000000	621000000		639000000	645000000			663000000	669000000	675000000	681000000	687000000		699000000	705000000				825000000			843000000		855000000	861000000			352800000	218800000
SNR	38.605377	38.983261	38.605377	38.605377	38.983261	38.983261	38.605377	38.605377	38.605377		38.983261	38.257755			37.636276	37.636276	37.355988	37.636276	37.355988		36.844463	36.844463				35.779911			36.174995		36.609653	36.174995			40.92 dB	41.23 dB
Power Level	5.599998	7.099998	7.800003	8.800003	4.599998	5.599998	5.300003	5.099998	9.699997		8	7.599998			7.300003	8.400002	9	9.300003	10.199997		11.699997	9.699997				8.800003			8.800003		8.300003	8			4.400002 dBmV	5.099998 dBmV
Modulation	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256			OFDM	OFDM

Upstream	Channel Bonding Value
Index	1	2	3	4	5
Lock Status	Not Locked	Locked	Locked	Locked	Locked
Frequency	21100000	38700000	32300000	25900000	8050000-17950000
Symbol Rate	2560 KSym/sec	5120 KSym/sec	5120 KSym/sec	5120 KSym/sec	0 KSym/sec
Power Level	41.0103	44.020599	44.020599	42.270599	47.781513
Modulation	64QAM	64QAM	64QAM	64QAM	OFDMA
Channel Type	US_TYPE_TDMA_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_OFDMA

CM Error Codewords
Unerrored Codewords	226336	226201	226048	225547	225625	225398	225228	225071	224604	223649	222548	219733	210845	213746	210027	206254	204943	200345	199650	198309	197573	188688	188559	190720	183247	177887	176666	179824	170555	169387	179553	182740	89	88
Correctable Codewords	53	22	0	48	0	0	0	0	82	437	414	908	1018	1060	1479	2180	1975	2678	2688	2714	2906	4076	4323	4355	4725	5604	5697	5554	6258	6277	5351	4569	0	0
Uncorrectable Codewords	91	0	0	151	0	0	0	0	151	604	1731	3825	5332	2372	5672	8552	9870	13650	14191	15349	15890	23530	23294	21083	28221	32729	33467	30421	39042	39759	30452	27554	0	0

-G- · ‎12-14-2022

@Breadwinka If you are getting the speed/throughput that you are paying for and not seeing a large number of uncorrectable errors on your OFDM (DOCSIS 3.1) channels, then I would not worry too much about the problems with your D3.0 QAM channels. The downstream QAM channels are there because they are there, and if D3.1 becomes unusable your modem might fall back to D3.0 mode, depending on how you are provisioned... but otherwise, your modem should not be using them. The ones who DO need to be concerned are the TPIA customers with older/grandfathered DOCSIS 3.0 cable modems.

I don't know what the Rogers crews are doing in your area but at least as a Rogers customer, their priority will be to do whatever they can do to make your service work as well as it possibly can under the circumstances.

I also doubt that switching to a Puma7-based Arris XB7 will make any difference, positive or negative. If your service is up and stable, I wouldn't mess with that.

Rogers Community

Very High Uncorrectable Codewords

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Re: Very High Uncorrectable Codewords

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