Very High Uncorrectable Codewords

[Breadwinka]

I'm currently on ignite 1gbps and have an xb7 modem.

https://www.speedtest.net/result/13967530695.png

I have already had a Sr Tech come out and replace the lines to my house and the drop into my home.

I'm getting massive ping spikes almost every few minutes with drop outs.

Ping to google.ca

Ping statistics for 2607:f8b0:400b:80c::2003:
Packets: Sent = 100, Received = 95, Lost = 5 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 830ms, Average = 28ms

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

7

1

2

3

4

5

6

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

34

33

34

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

609 MHz

279 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

849 MHz

855 MHz

861 MHz

216 MHz

350000000

216000000

41.8 dB

41.5 dB

41.6 dB

41.4 dB

32.6 dB

41.5 dB

41.9 dB

42.0 dB

42.3 dB

42.1 dB

41.9 dB

37.5 dB

41.8 dB

36.4 dB

40.9 dB

39.0 dB

41.9 dB

41.9 dB

42.0 dB

30.1 dB

37.4 dB

40.1 dB

38.0 dB

40.3 dB

39.9 dB

40.5 dB

40.3 dB

35.2 dB

39.5 dB

40.9 dB

41.1 dB

40.7 dB

41.2 dB

41.3 dB

41.3 dB

2.4 dBmV

-1.2 dBmV

0.6 dBmV

0.6 dBmV

0.4 dBmV

0.9 dBmV

1.9 dBmV

3.2 dBmV

4.2 dBmV

2.6 dBmV

2.6 dBmV

2.3 dBmV

1.7 dBmV

1.5 dBmV

1.6 dBmV

2.6 dBmV

3.0 dBmV

3.2 dBmV

4.1 dBmV

5.4 dBmV

6.2 dBmV

4.1 dBmV

2.2 dBmV

1.9 dBmV

1.3 dBmV

2.6 dBmV

2.9 dBmV

3.3 dBmV

3.1 dBmV

3.0 dBmV

2.5 dBmV

1.7 dBmV

0.9 dBmV

0.8 dBmV

0.7 dBmV

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

OFDM

OFDM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4	5
Locked	Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz	4 MHz
2560	5120	5120	5120	0
45.8 dBmV	47.3 dBmV	48.8 dBmV	48.8 dBmV	435000.0 dBmV
QAM	QAM	QAM	QAM	OFDMA
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA	TDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34
751396760	1735376702	1715819278	1715707990	1715589202	1715473155	1715379552	1715096518	1715000852	1714823260	1714685611	1714619118	1714603866	1714571820	1714522578	1714484971	1714351782	1714285369	1714196515	1714102582	1713970298	1713760830	1713635005	1713463162	1713269023	1712173218	1712256405	1712578065	1711861163	1711660104	1711896772	1712071393	972590525	751396760
735068182	19814749	21727063	21742936	21767546	21783682	21806817	21839789	21859986	21888391	21919550	21930256	21930497	21930591	21943640	21954121	21965424	21976084	22001002	22010454	22032342	22062394	22084322	22107344	22128002	22273181	22265642	22221838	22315358	22344461	22307044	22288112	939769025	735068182
0	74531638	92184179	92283102	92389485	92495315	92572638	92829626	92912528	93069154	93186412	93250722	93272972	93311493	93355483	93390587	93518586	93579386	93651026	93742213	93855254	94038510	94151931	94306633	94486925	95445183	95373826	95104983	95731853	95904405	95712314	95558639	1617	0

• Rogers.com

**Labels Added**

[Breadwinka]

Gotcha, I thought it was ok but i was very wrong, still seeing problems with disconnections and high latency. Sometimes it does kick my modem offline, ill look at the stats and will have an x on internet, but the modem will still have a solid white light. 

Whatever the issue is I hope they resolve it soon @CommunityHelps its been a month now with no end in sight.

[ngehani]

What came of your issue, finally? Was it ever resolved ?

[Breadwinka · Accepted solution]

Yes they finally resolved the issue.  It took over a month to get fixed but they fixed the issue that was on my node.

[Mkrbc]

I'm having similar issues after two tech visits. Not sure I can wait a month for it to be fixed.