> Are you able to access all of the sites that you were locked out of previously with 220.127.116.11?
Yes. So we know one piece of the puzzle. Hopefully it can be updated to a version prior to .20.
Another guess... 20 malforms a header somehow, that is incompatible with some of Level3's switches.
You could ask for 18.104.22.168 as indicated in the first two posts in this thread (Trial Firmware) and avoid 22.214.171.124.
That would be worth a try - I've sent my request. Thanks for the heads-up about that.
Youtube Loading issue...
So I had an internet issue yesterday where it would say that I am connected to the internet BUT! nothing would load or take it's sweet time and then let me know that it is having trouble connecting.... I went to work and got home around 8PM and called ROGERS Tech.Support. They did their magic i got back to surfing the internet. I then wanted to watch youtube videos and stumbled upon countless house of "mini spinning circle" loading... I thought it was my PC, but it was happening to all my device, playstion and my MAC.
I called ROGERS Tech.Support minutes ago and even they were surprised to hear that and booked an appointment with an on-site rogers tech. Unfortunately, It is on a Monday and i can't wait that long for it..... if this is the kind of service i get then i just have to switch over to BELL like all of my friends have years ago.
Am i going bonkers? or this issue happened with any other Rogers Hi-Speed Internet Users???
FYI - I am using Hitron - CGN3ACSMR. The tech support said i am using top of the line Rogers modem....
Thank you in advance!
Can you log into your modem and confirm which version firmware is loaded. That is located on the Status page that comes up when you log in and its listed in the Software line. Can you also have a look at the WAN IP address in the upper right hand corner and let us know if you have a single IPV4 address, or if you see a IPV4 and much longer IPV6 address? Lastly, can you navigate to the DOCSIS WAN page, copy the downstream and upstream tables and paste them into the thread. The copy and paste process will paste in the text contents of the tables, so you don't have to post an image somewhere or insert an image into a post.
Firmware Version - 126.96.36.199
Downstream / Upstream
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||BandWidth|
|1||23700000||ATDMA - 64QAM||37.250||2||6400000|
|2||38596156||ATDMA - 64QAM||39.250||3||3200000|
|3||30596000||ATDMA - 64QAM||36.250||1||6400000|
I see that @RogersMoin deleted your IP addresses which is a good thing to do. Its not good policy to leave an active IP address out in the open. Your downstream signal levels are in spec, but I'm not overly happy where they are, although in theory, they shouldn't cause problems. Tech support wouldn't send out a tech, but, personal opinion they should be cleaned up. The signal to noise ratios are ok, and the upstream signal levels are ok. Here's what the downstream levels look like:
There's a 5.8 dBmV drop from the high to lowest value at the upper end so there is a high frequency roll off there. Those levels should be clustered within a 1 to 2 dBmV range.
I saw that you have IPV6 up and running, or at least, you have an IPV6 address. Can you do the following when you have time:
1. Bring up a command prompt and type: tracert -6 ipv6.google.com
I don't need to see the trace. The question is, does it go all the way to the end, or does it start timing out
after the second or third node? That will tell me if there are any upstream IPV6 problems.
Unable to View any video in Youtube or Netflix fromIOS device from today morning
I am unable to view any video in Youtube or Netflix from my Iphone or Ipad. This was working till yesterday but from today it is not working. Please help if anyon knows what to do.
I'm having similar issues. As far as I can tell, it seems to be specific to Google CDN servers. So far, I have observed YouTube videos are taking 2-3 minutes to load (since the connection to the CDN servers timesout), as well I cannot load apps on my Android device from the Google Play store. The issue is effecting my Mac, PC, iPad and Android phone (only when on Wifi).
Doesn't seem related to DNS - the correct IPs do resolve. I've verified the address can be pinged by friends on other ISPs - or from my Android phone (when I turn off Wifi).
Looking at the Chrome dev tools, when loading YouTube videos, I can see it always tries to load content from servers with the *-sn-gvbxgn-tvfl prefix. They seem to be blocked or innaccessible.
Usually (but not always), after a few minutes of retries, YouTube will redirect to a different CDN node and the video finally plays. Examples of those nodes are:
These are pingable just fine.
I also cannot get a complete traceroute to those *gvbxgn* servers
traceroute to r1.sn-gvbxgn-tvfl.googlevideo.com (188.8.131.52), 64 hops max, 52 byte packets
1 192.168.2.1 (192.168.2.1) 0.479 ms 0.328 ms 0.214 ms
2 192.168.0.1 (192.168.0.1) 1.636 ms 1.597 ms 1.596 ms
3 * * *
4 184.108.40.206 (220.127.116.11) 10.761 ms 12.308 ms 12.000 ms
5 18.104.22.168 (22.214.171.124) 18.850 ms 20.954 ms 31.992 ms
6 van58-9-230-213.dynamic.rogerstelecom.net (126.96.36.199) 16.079 ms 15.667 ms 15.663 ms
7 van58-9-229-226.dynamic.rogerstelecom.net (188.8.131.52) 30.987 ms 26.395 ms 23.985 ms
8 van58-9-231-66.dynamic.rogerstelecom.net (184.108.40.206) 24.246 ms 26.580 ms 42.466 ms
9 * * *
10 * * *
11 * * *
Curiously, if I do traceroute to the other Google CDNs (that working), there isn't any of this *dynamic.rogerstelecom.net in the route. Seems like there's a blackhole (bad routing) in the Rogers network somewhere. Here's an example of one of the accessible servers:
traceroute to r14.sn-nx57yn7d.googlevideo.com (220.127.116.11), 64 hops max, 52 byte packets
1 192.168.2.1 (192.168.2.1) 0.481 ms 0.272 ms 0.251 ms
2 192.168.0.1 (192.168.0.1) 1.625 ms 1.655 ms 1.563 ms
3 * * *
4 18.104.22.168 (22.214.171.124) 12.488 ms 11.644 ms 16.755 ms
5 126.96.36.199 (188.8.131.52) 15.789 ms 14.577 ms 16.160 ms
6 184.108.40.206 (220.127.116.11) 28.338 ms 27.166 ms 26.071 ms
7 18.104.22.168 (22.214.171.124) 39.219 ms 27.964 ms 27.277 ms
8 126.96.36.199 (188.8.131.52) 28.185 ms
184.108.40.206 (220.127.116.11) 29.039 ms
18.104.22.168 (22.214.171.124) 29.124 ms
9 126.96.36.199 (188.8.131.52) 35.236 ms
184.108.40.206 (220.127.116.11) 27.707 ms 28.584 ms
10 18.104.22.168 (22.214.171.124) 36.014 ms 34.414 ms 34.924 ms
11 126.96.36.199 (188.8.131.52) 73.083 ms 74.546 ms 75.384 ms
12 184.108.40.206 (220.127.116.11) 74.578 ms 76.456 ms 73.292 ms
13 18.104.22.168 (22.214.171.124) 76.758 ms
126.96.36.199 (188.8.131.52) 75.176 ms
184.108.40.206 (220.127.116.11) 75.008 ms
14 18.104.22.168 (22.214.171.124) 74.869 ms 75.744 ms
126.96.36.199 (188.8.131.52) 75.936 ms
15 184.108.40.206 (220.127.116.11) 81.760 ms * 74.862 ms