Email not working after Ignite migration

[Flash]

I migrated to Ignite this weekend.
Now my email doesn't work and my home phone voicemail box won't work. I've been trying to fix this for hours as it is very important that I get email back. I've gone through 3 different chat specialists and got cut off twice with the first guy telling me he had to open a ticket and left me hanging with no tv internet or home phone.
I was able to reset the modem and get the tv working but had no email access.
Email access is critical on an account I use for work and they lost it evidently.
Not a good introduction to Ignite

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[RogersMoin]

Hello, @Flash.

Thank you for being our Community member and sharing your migration experience.

We understand how vital email access is, especially for work purposes, and we're committed to resolving this issue as quickly as possible. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Regards,

RogersMoin

[Flash · Accepted solution]

Just thought I would update.
Thanks to finally calling support I got this fixed. I got a tech who fixed the email problems and figured out my gateway was a problem and had a tech here Monday. The tech who came told me I had the newest gateway Rogers supplies but the problem was it is intended for fiber optic applications.
I am still on coax.
Everything works again.