Unable to load certain website(s) and or videos

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Network Architect
Network Architect
Posts: 611

Re: Unable to load certain website(s) and or videos

Our network operations teams have been working continuously for the last couple of days trying to identify and correct this issue.

 

We have made multiple adjustments in the last couple of days and I have been informed that we have just corrected what we hope is the last area that was affected (small area downtown Toronto).

 

If you are still experiencing an issue, please respond to this thread and we will try to address it as soon as possible.

I've Been Here Awhile
Posts: 2

Re: Unable to load certain website(s) and or videos

Came into work this morning, and it's working!

I've Been Here Awhile
Posts: 4

Re: Unable to load certain website(s) and or videos

I've also reverted the workaround changes I made to my router (back to IPV4 without IPV6), and can confirm YouTube is working again (in KW), and the addresses I previously mentioned are now pingable. Curiously, I did get an email from Rogers support saying they are still looking into the problem, but the email says not to reply to it..

 

Thank you!

I've Been Here Awhile
Posts: 2

Re: Unable to load certain website(s) and or videos

Hi!

For more than two weeks I have no more access to live.antena3.ro (this is a news TV station) when  I'm connected thru  Rogers networks. I get the error "Cannot load M3U8:404 not found". I can watch the program in other networks like execulink or teksavvy and most probably bell in some location in Kitchener. At the beginning, the link was functional on Rogers LTE but after few days went off.

I did chat with customer service and the link wasn't working even in the call center. That makes me believe that there is something very bad in Rogers network.

There is any specialist at Rogers that can solve this issue????? Any other idea about what may cause this problem and why only in Rogers network?

I've Been Here Awhile
Posts: 2

Re: Unable to load certain website(s) and or videos

This solved my problem with live.antena3.ro.

Thank you!

Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: Unable to load certain website(s) and or videos

Hey @Victor519,

 

Welcome to the Community!

 

Glad to hear you were able to find your resolution to your problem within this thread.

 

Have a great and safe Halloween weekend Smiley Happy.

 

RogersCilio

I've Been Here Awhile
Posts: 2

Re: Unable to load certain website(s) and or videos

 Rogers Internet Issue with certain websites on certain devices

 

This is a very annoying one. My desktop, laptop and the tablets are all connected to the same Wifi. However, the desktop can access all websites whereas certain websites would not load on my tablets or laptops. The same issues with all the guests tablets and laptops. All other websites work fine on all the devices.

 

Modem: Hitron CGN#ACSMR

 

Websites that do not load up on my laptops, tablets:

 

www.rogers.com

www.aws.amazon.com

www.kijiji.ca

 

Need help urgent.

I've Been Here Awhile
Posts: 2

Re: Unable to load certain website(s) and or videos

Well, I was asked to get the new coda modem and then try it. It did not work. I called Tech Support and they said its my SIP device(IP Phone).

 

I am using a Linksys SPA2101 Voip with router. The problem is that its ip address is 192.168.0.1 .

 

Anyone here knows how to fix this issue?

Highlighted
I've Been Here Awhile
Posts: 2

Re: Unable to load certain website(s) and or videos

Hi there,

I just had my internet transfered to my new condo. I'm only able to connect to Google websites like YouTube and Gmail on my wifi connected devices and my PC which is connected with an ethernet cable. All other websites don't work.

Help!!

I'm Here A Lot
Posts: 7

Re: Unable to load certain website(s) and or videos

As far as Im aware its illegal for ISPs in Canada to block access to websites. So why is it that within 2 minutes of getting a copyright notice I can no longer access kickass. Please fix my access or I will have no choice but to switch providers. Thank you.