Unable to load certain website(s) and or videos

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I'm Here A Lot
Posts: 5

Re: Unable to load certain website(s) and or videos

Are you able to access all of the sites that you were locked out of previously with 4.5.8.20?

 

Yes. So we know one piece of the puzzle. Hopefully it can be updated to a version prior to .20.

 

Another guess... 20 malforms a header somehow, that is incompatible with some of Level3's switches.

Resident Expert
Resident Expert
Posts: 6,107

Re: Unable to load certain website(s) and or videos

You could ask for 4.5.8.21 as indicated in the first two posts in this thread (Trial Firmware) and avoid 4.5.8.20.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/page/1/thread-...

 



I'm Here A Lot
Posts: 5

Re: Unable to load certain website(s) and or videos

That would be worth a try - I've sent my request. Thanks for the heads-up about that.

I've Been Here Awhile
Posts: 2

Re: Unable to load certain website(s) and or videos

Youtube Loading issue...

 

Hi there,

 

So I had an internet issue yesterday where it would say that I am connected to the internet BUT! nothing would load or take it's sweet time and then let me know that it is having trouble connecting.... I went to work and got home around 8PM and called ROGERS Tech.Support. They did their magic i got back to surfing the internet. I then wanted to watch youtube videos and stumbled upon countless house of "mini spinning circle" loading... I thought it was my PC, but it was happening to all my device, playstion and my MAC.

 

I called ROGERS Tech.Support minutes ago and even they were surprised to hear that and booked an appointment with an on-site rogers tech. Unfortunately, It is on a Monday and i can't wait that long for it..... if this is the kind of service i get then i just have to switch over to BELL like all of my friends have years ago.

 

Am i going bonkers? or this issue happened with any other Rogers Hi-Speed Internet Users???

FYI - I am using Hitron - CGN3ACSMR. The tech support said i am using top of the line Rogers modem....

 

 

Thank you in advance!

 

 

 

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Resident Expert
Resident Expert
Posts: 6,107

Re: Unable to load certain website(s) and or videos

Can you log into your modem and confirm which version firmware is loaded.  That is located on the Status page that comes up when you log in and its listed in the Software line.  Can you also have a look at the WAN IP address in the upper right hand corner and let us know if you have a single IPV4 address, or if you see a IPV4 and much longer IPV6 address?  Lastly, can you navigate to the DOCSIS WAN page, copy the downstream and upstream tables and paste them into the thread.  The copy and paste process will paste in the text contents of the tables, so you don't have to post an image somewhere or insert an image into a post.



I've Been Here Awhile
Posts: 2

Re: Unable to load certain website(s) and or videos

Firmware Version - 4.5.8.20

 

Downstream / Upstream 

 

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 693000000 256QAM -1.200 23 38.983
2 561000000 256QAM -1.300 2 38.605
3 567000000 256QAM -0.700 3 38.983
4 573000000 256QAM -1.800 4 38.983
5 579000000 256QAM -2.600 5 38.605
6 585000000 256QAM -3.100 6 38.983
7 591000000 256QAM -3.000 7 38.605
8 597000000 256QAM -1.900 8 38.983
9 603000000 256QAM -1.500 9 38.983
10 609000000 256QAM -1.800 10 38.605
11 615000000 256QAM -2.600 11 38.983
12 621000000 256QAM -2.900 12 38.605
13 657000000 256QAM -2.900 17 38.605
14 663000000 256QAM -1.700 18 38.983
15 669000000 256QAM -2.000 19 38.983
16 675000000 256QAM -1.300 20 38.605
17 681000000 256QAM -0.500 21 38.983
18 687000000 256QAM -1.300 22 38.983
19 555000000 256QAM -1.100 1 38.605
20 699000000 256QAM -1.800 24 38.983
21 837000000 256QAM -5.300 29 37.636
22 843000000 256QAM -6.300 30 37.636
23 849000000 256QAM -6.300 31 37.636
24 855000000 256QAM -5.300 32 37.636
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID BandWidth
1 23700000 ATDMA - 64QAM 37.250 2 6400000
2 38596156 ATDMA - 64QAM 39.250 3 3200000
3 30596000 ATDMA - 64QAM 36.250 1 6400000
Resident Expert
Resident Expert
Posts: 6,107

Re: Unable to load certain website(s) and or videos

I see that @RogersMoin deleted your IP addresses which is a good thing to do.  Its not good policy to leave an active IP address out in the open.  Your downstream signal levels are in spec, but I'm not overly happy where they are, although in theory, they shouldn't cause problems.  Tech support wouldn't send out a tech, but, personal opinion they should be cleaned up.  The signal to noise ratios are ok, and the upstream signal levels are ok.  Here's what the downstream levels look like:

 

@jashim signal levels.png

 

There's a 5.8 dBmV drop from the high to lowest value at the upper end so there is a high frequency roll off there.  Those levels should be clustered within a 1 to 2 dBmV range.

 

I saw that you have IPV6 up and running, or at least, you have an IPV6 address.  Can you do the following when you have time:

 

1.  Bring up a command prompt and type:  tracert -6 ipv6.google.com

      I don't need to see the trace.  The question is, does it go all the way to the end, or does it start timing out

      after the second or third node?  That will tell me if there are any upstream IPV6 problems.

 



I've Been Around
Posts: 1

Re: Unable to load certain website(s) and or videos

Unable to View any video in Youtube or Netflix fromIOS device from today morning

 

Hi,

 

I am unable to view any video in Youtube or Netflix from my Iphone or Ipad. This was working till yesterday but from today it is not working. Please help if anyon  knows what to do.

I've Been Around
Posts: 1

Re: Unable to load certain website(s) and or videos

I'm experiencing the same problems as well. Unable to update apps, access YouTube, update apps. Followed all recommended suggestions:. Restarted router, checked cinnection, etc. However, I have no problems accessing these sites at my workplace or at a different site in Oakville. I'm a customee in the downtown Toronto area. This problem occurred on May 29th and has not been remedied.
I've Been Here Awhile
Posts: 4

Re: Unable to load certain website(s) and or videos

I'm having similar issues. As far as I can tell, it seems to be specific to Google CDN servers. So far, I have observed YouTube videos are taking 2-3 minutes to load (since the connection to the CDN servers timesout), as well I cannot load apps on my Android device from the Google Play store. The issue is effecting my Mac, PC, iPad and Android phone (only when on Wifi).

 

Doesn't seem related to DNS - the correct IPs do resolve. I've verified the address can be pinged by friends on other ISPs - or from my Android phone (when I turn off Wifi).

 

Looking at the Chrome dev tools, when loading YouTube videos, I can see it always tries to load content from servers with the *-sn-gvbxgn-tvfl prefix. They seem to be blocked or innaccessible.

 

r1---sn-gvbxgn-tvfl.googlevideo.com

r5---sn-gvbxgn-tvfl.googlevideo.com
r3---sn-gvbxgn-tvfe.googlevideo.com

 

Usually (but not always), after a few minutes of retries, YouTube will redirect to a different CDN node and the video finally plays. Examples of those nodes are:


r14---sn-nx57yn7d.googlevideo.com
r1---sn-p5qlsnly.googlevideo.com

 

These are pingable just fine.

 

I also cannot get a complete traceroute to those *gvbxgn* servers

traceroute to r1.sn-gvbxgn-tvfl.googlevideo.com (209.148.210.12), 64 hops max, 52 byte packets

1  192.168.2.1 (192.168.2.1)  0.479 ms  0.328 ms  0.214 ms

2  192.168.0.1 (192.168.0.1)  1.636 ms  1.597 ms  1.596 ms

3  * * *

4  66.185.90.69 (66.185.90.69)  10.761 ms  12.308 ms  12.000 ms

5  24.156.157.81 (24.156.157.81)  18.850 ms  20.954 ms  31.992 ms

6  van58-9-230-213.dynamic.rogerstelecom.net (209.148.230.213)  16.079 ms  15.667 ms  15.663 ms

7  van58-9-229-226.dynamic.rogerstelecom.net (209.148.229.226)  30.987 ms  26.395 ms  23.985 ms

8  van58-9-231-66.dynamic.rogerstelecom.net (209.148.231.66)  24.246 ms  26.580 ms  42.466 ms

9  * * *

10  * * *

11  * * *

 

Curiously, if I do traceroute to the other Google CDNs (that working), there isn't any of this *dynamic.rogerstelecom.net in the route. Seems like there's a blackhole (bad routing) in the Rogers network somewhere. Here's an example of one of the accessible servers:

 

traceroute to r14.sn-nx57yn7d.googlevideo.com (173.194.56.115), 64 hops max, 52 byte packets

1  192.168.2.1 (192.168.2.1)  0.481 ms  0.272 ms  0.251 ms

2  192.168.0.1 (192.168.0.1)  1.625 ms  1.655 ms  1.563 ms

3  * * *

4  66.185.90.37 (66.185.90.37)  12.488 ms  11.644 ms  16.755 ms

5  64.71.241.97 (64.71.241.97)  15.789 ms  14.577 ms  16.160 ms

6  64.71.240.66 (64.71.240.66)  28.338 ms  27.166 ms  26.071 ms

7  74.125.49.229 (74.125.49.229)  39.219 ms  27.964 ms  27.277 ms

8  216.239.50.106 (216.239.50.106)  28.185 ms

    209.85.255.68 (209.85.255.68)  29.039 ms

    216.239.50.106 (216.239.50.106)  29.124 ms

9  216.239.49.237 (216.239.49.237)  35.236 ms

    209.85.249.212 (209.85.249.212)  27.707 ms  28.584 ms

10  216.239.46.217 (216.239.46.217)  36.014 ms  34.414 ms  34.924 ms

11  72.14.233.111 (72.14.233.111)  73.083 ms  74.546 ms  75.384 ms

12  209.85.248.92 (209.85.248.92)  74.578 ms  76.456 ms  73.292 ms

13  216.239.56.21 (216.239.56.21)  76.758 ms

    209.85.240.205 (209.85.240.205)  75.176 ms

    74.125.37.125 (74.125.37.125)  75.008 ms

14  209.85.249.247 (209.85.249.247)  74.869 ms  75.744 ms

    209.85.249.245 (209.85.249.245)  75.936 ms

15  173.194.56.115 (173.194.56.115)  81.760 ms *  74.862 ms