Thunderbird - Can't Send/Receive Emails

[gmoore123]

Using Thunderbird to get rogers acct emails - but get message - sending of password did not succeed

I use Thunderbird to get email messages from my rogers acct.

Everything has worked ok for a long time but recently I've been getting a lot of this message:

Sending of password for user xxxxxxxx@rogers.com did not succeed. Mail server pop.broadband.rogers.com responded: Server error - Please try again later.

And therefore I can't use Thunderbird - no new email messages are received.

Is anyone receiving the same message or know how to fix it so I can use Thunderbird to get email messages from my Rogers acct.?

Thank you.

*Added Labels*

[57]

This may be related to the problems outlined in the following thread regarding older e-mail clients:

https://communityforums.rogers.com/t5/Internet/Unable-to-Receive-Emails-on-Outlook/td-p/461103

If there is an update for Thunderbird, you may be able to make it work again, however, if there is not, then there's not much you can do except use a newer client that has the appropriate security protocols or use Webmail.

[57]

Looks like your post was moved to this existing thread on app passwords.  After 3 years I would have thought that everyone would have been affected long ago, however, if you've not created an app PW, then you need to do that.  See link below:

https://communityforums.rogers.com/t5/Internet-Knowledge-Base/Updating-your-Rogers-Yahoo-Email-Setti...

If you have created an app PW and tried creating a new one and it still doesn't work, then you may be affected as outlined in my previous post regarding newer security protocols.

[qsgrampy]

I am having trouble with getting Thunderbird working after I had to re-install it. I can't receive or send any mail after I set up using pop.broadband.rogers.com and the smtp as required. It seems that the server will not accept or allow me to log in. Can anyone help?

[57]

@qsgrampy : It looks like your post was moved to this thread.  Have you read post 3 above yours?

1. Are you able to login to your e-mail using Webmail?

2. Have you set up an app password in Thunderbird and confirmed all your settings are appropriate?

https://www.rogers.com/customer/support/article/email-setup

[qsgrampy]

I don't have a smart phone so I can't use the app

[qsgrampy]

I have a question - what are the settings for Rogers.yahoo

[57]

@qsgrampy : I believe you misunderstood. You need to go into Webmail, get an app password and paste it into the password section of your e-mail client (Thunderbird).

How to do that is outlined in the last dropdown of the link I provided in my previous post. The other settings required for e-mail clients are also outlined in the various applicable dropdowns in that link.

[qsgrampy]

OK, I'll try that

[qsgrampy]

Webmail will not allow me to log in. 

[57]

I assume you're using the following link or similar:

https://rogersmembercentre.com/rmcapp/remc.html#/signin

If you can't login, then you may need to contact Rogers to get that straightened out. I thought things were working for you before and it would be a simple matter of the correct App PW for your reinstalled Thunderbird e-mail client.  It appears to me that more than that has gone wrong?  Were you able to login to Webmail (Rogers member centre) before/recently?  What sort of error message are you getting?  Have you tried having them send you a new password?

If you can't get into the Rogers Member Centre/Webmail, then you may want to contact Rogers in any of the ways outlined below, or send the mods on this forum a PM...

https://www.rogers.com/consumer/support/contactus

https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...

[qsgrampy]

Thanks for all your help. I'll try your other methods but I'm quitting for today. At 77 things get a little tiring.

[qsgrampy]

I should have mentioned that everything was working until we switched to Rogers Ignite. So I think this another problem that Rogers has left me with.

[qsgrampy · Accepted solution]

Thanks for all your help. When I finally realized that no log in screen came up with a menu I finally figured out how to get a password that allowed me to fix Thunderbird. Everything is now working the way it should. Thanks again.

[zomby]

Thunderbird is unable to connect to my Rogers email because the server is refusing the connection. When I reached out to Rogers, they informed me that they no longer support external email clients and that accessing emails via a web browser is the only option. This is terrible service—who does that? Imagine paying for software like MS Outlook only to find out you can't even download your emails!

I'm sure most people would prefer to keep a copy of their emails on their computer rather than relying solely on Rogers' servers. These are personal emails, and we should have the right to store them as we choose.

While I understand the security concerns with the old POP server, there should be a workaround to use IMAP for downloading emails. If software can be designed to support encryption and login permissions with 2FA, then make it happen:

• Security Concerns – POP3 is an older protocol that lacks encryption by default, making it more vulnerable to attacks like credential theft.
• Server-Side Management – ISPs prefer IMAP because it keeps emails on their servers, allowing them to offer synchronization across multiple devices.
• Storage & Backup Control – Keeping emails on the server means users can access them from anywhere and recover lost data.
• Preventing Spam & Abuse – Some ISPs see third-party downloads as a risk, potentially leading to spam or phishing issues.

[57]

@zomby : I'm not quite sure why you're posting in a thread that's almost 5 years old. A lot has happened since then.

Firstly, the latest version of Thunderbird for PC does work with Rogers email.  This has been discussed extensively and confirmed in the following thread (and some other recent Thunderbird threads):

https://communityforums.rogers.com/t5/Internet/Can-t-create-App-password/m-p/524346/highlight/true#M...

Also discussed in the above link is the fact that the latest subscription version of Outlook (MS365 for example), also works.  (The latest non-subscription versions of Outlook require an App Password, but they do continue to work, provided you don't "lose" your App PW or you can copy it from a previous version).  Some older versions of Outlook will not work due to OAuth issues, but that's a different story from the App PW issue)

I'm not sure why you're having issues, but both subscription Outlook and the latest Thunderbird for PC do work with Rogers email.  Rogers do not officially support these clients, however, they do work.

Sample recent Thunderbird thread below may also help:

https://communityforums.rogers.com/t5/Internet/Thunderbird-for-Rogers-Email/m-p/538603