Slow Speeds 1.5GB - Went from fast to crawling slow instantly.

[Jay_Alexander]

Hi

I (mostly) haven't had any issues with Internet the past year+ on Rogers. I was downloading through usenet at high speeds for roughly an hour, and then all of a sudden the speed dropped.

I can no longer even make a connection to my newsgroup. When I connect via VPN, it is 2-6mbps. I need VPN to work from home, and this is preventing that with the speeds as they are. For reference, I pay for 1.5gbps.

When I tried tethering my phone to my PC, everything works perfectly. Usenet, VPN, all are fine. So it's not an issue on my device.

While my sustained download speed is non-existent, I continue to have no issues with upload. I still continue to see 50mbps upload consistently.

A service ticket was opened, and then closed, informing that it was unresolved. However, it did not give any actual feedback regarding the issue.

A technician was here earlier today, and diagnosed the issue to be "leaky voltage". I know this is not the actual cause of the problem, as it has been known, and never affected internet speeds before. It does not all of a sudden drop speeds, while allowing the upload to apparently remain unaffected.

To clarify - the issue is not just with usenet or when connected via VPN. It is always. I cannot use the internet with the current speeds I'm experiencing.

***Edited Labels***

[RogersJermaine]

Hi @Jay_Alexander,

Welcome to the Rogers Community Forums and thank you for posting your concern here.

Slow connection speeds can be frustrating and if it is something that just recently started, we certainly want to look into getting this resolved for you. If you can provide us some more details on your connection with some of the results you are getting from the speed test.

If you can go through the steps found here and let us know.

Looking forward to your reply!

RogersJermaine

[Jay_Alexander]

Steps 1 through 3 were completed already. These are the results as per step 4. The sopeed test didn't work when connected via VPN - when I disconnected from VPN it worked, but took almost a full minute to form a connection. Speed tests are wholly unreliable, as they vary from 1.5gbps to 3mbps - the issue is mainly sustained download speeds.

IndexLock StatusFrequencySNRPower LevelModulation

Downstream	Channel Bonding Value
7	8	9	10	2	3	4	5	6	1	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	0	33
Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked		Locked
591000000	597000000	603000000	609000000	849000000	855000000	861000000	579000000	585000000	279000000	615000000	621000000	633000000	639000000	645000000	651000000	657000000	663000000	669000000	675000000	681000000	687000000	693000000	699000000	705000000	711000000	717000000	723000000	825000000	831000000	837000000	843000000		352800000
37.636276	37.355988	36.609653	37.355988	36.609653	36.609653	37.636276	37.636276	37.636276	38.605377	37.355988	37.636276	36.386890	36.609653	36.609653	36.609653	37.355988	36.609653	36.386890	36.386890	36.609653	36.609653	37.355988	36.609653	36.609653	36.609653	36.609653	36.609653	36.609653	36.609653	36.386890	36.386890		39.13 dB
-8.299999	-8.400002	-8.700001	-8.400002	-8.000000	-7.400002	-7.099998	-7.900002	-8.000000	-2.500000	-8.299999	-8.200001	-9.000000	-8.799999	-8.500000	-8.500000	-8.500000	-8.799999	-9.200001	-9.000000	-8.500000	-8.900002	-8.799999	-9.099998	-9.000000	-9.200001	-9.400002	-9.400002	-8.299999	-8.299999	-8.599998	-8.200001		-4.500000 dBmV
QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256		OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4	5
Locked	Locked	Locked	Locked	Locked
38700000	21100000	32300000	25900000	8050000-17950000
5120 KSym/sec	2560 KSym/sec	5120 KSym/sec	5120 KSym/sec	0 KSym/sec
37.770599	38.760300	39.020599	39.020599	49.531513
64QAM	64QAM	64QAM	64QAM	OFDMA
US_TYPE_ATDMA	US_TYPE_TDMA_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_OFDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
15671	15530	15407	15242	15010	14837	14598	14445	14262	14119	13941	13721	13597	13484	13355	13186	13071	12941	12802	12681	12465	12316	12184	12021	11891	11769	11639	11504	11382	11268	11141	11001	45
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

[RogersZia]

@Jay_Alexander, thank you for sharing the results. We may need to run more tests on our end. Please reach out via PM @CommunityHelps. Please check out this blog on how to send us a private message.

RogersZia

[JC008]

I'm in the process of switching to Rogers Fiber but I'm shocked to see that your upload speed is from the 1990s.

I'm reading that symmetrical upload speed is available, how do you configure for maximum upload speed? It seems ridiculous that using fiber internet at 1.5G the upload speed is only 50M! Is there a problem with the network or why is there such a limit?

I get that back in the day using Copper wires it wasn't possible, but this is fiber optics now... And it is slower?

[RogersCorey]

Greetings JC008!

If you're in a pure fibre to the home area, then symmetrical upload and download speeds should be available to you. When pure fibre is rolled out to your home, you’ll see pure fibre internet packages with symmetrical speeds displayed automatically.

It may be the case that you're not in a pure fibre to the home area if you do not see these packages available to you. You most likely have fibre to the node.

Please feel free to send a private message to @CommunityHelps so we can look into this for you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey