04-04-2023 09:26 PM - last edited on 04-04-2023 09:31 PM by RogersZia
Hi
I (mostly) haven't had any issues with Internet the past year+ on Rogers. I was downloading through usenet at high speeds for roughly an hour, and then all of a sudden the speed dropped.
I can no longer even make a connection to my newsgroup. When I connect via VPN, it is 2-6mbps. I need VPN to work from home, and this is preventing that with the speeds as they are. For reference, I pay for 1.5gbps.
When I tried tethering my phone to my PC, everything works perfectly. Usenet, VPN, all are fine. So it's not an issue on my device.
While my sustained download speed is non-existent, I continue to have no issues with upload. I still continue to see 50mbps upload consistently.
A service ticket was opened, and then closed, informing that it was unresolved. However, it did not give any actual feedback regarding the issue.
A technician was here earlier today, and diagnosed the issue to be "leaky voltage". I know this is not the actual cause of the problem, as it has been known, and never affected internet speeds before. It does not all of a sudden drop speeds, while allowing the upload to apparently remain unaffected.
To clarify - the issue is not just with usenet or when connected via VPN. It is always. I cannot use the internet with the current speeds I'm experiencing.
***Edited Labels***
04-06-2023 09:30 PM - edited 04-06-2023 09:30 PM
Hi @Jay_Alexander,
Welcome to the Rogers Community Forums and thank you for posting your concern here.
Slow connection speeds can be frustrating and if it is something that just recently started, we certainly want to look into getting this resolved for you. If you can provide us some more details on your connection with some of the results you are getting from the speed test.
If you can go through the steps found here and let us know.
Looking forward to your reply!
RogersJermaine
04-09-2023 10:00 PM
Downstream | Channel Bonding Value | ||||||||||||||||||||||||||||||||
7 | 8 | 9 | 10 | 2 | 3 | 4 | 5 | 6 | 1 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 0 | 33 |
Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | |
591000000 | 597000000 | 603000000 | 609000000 | 849000000 | 855000000 | 861000000 | 579000000 | 585000000 | 279000000 | 615000000 | 621000000 | 633000000 | 639000000 | 645000000 | 651000000 | 657000000 | 663000000 | 669000000 | 675000000 | 681000000 | 687000000 | 693000000 | 699000000 | 705000000 | 711000000 | 717000000 | 723000000 | 825000000 | 831000000 | 837000000 | 843000000 | 352800000 | |
37.636276 | 37.355988 | 36.609653 | 37.355988 | 36.609653 | 36.609653 | 37.636276 | 37.636276 | 37.636276 | 38.605377 | 37.355988 | 37.636276 | 36.386890 | 36.609653 | 36.609653 | 36.609653 | 37.355988 | 36.609653 | 36.386890 | 36.386890 | 36.609653 | 36.609653 | 37.355988 | 36.609653 | 36.609653 | 36.609653 | 36.609653 | 36.609653 | 36.609653 | 36.609653 | 36.386890 | 36.386890 | 39.13 dB | |
-8.299999 | -8.400002 | -8.700001 | -8.400002 | -8.000000 | -7.400002 | -7.099998 | -7.900002 | -8.000000 | -2.500000 | -8.299999 | -8.200001 | -9.000000 | -8.799999 | -8.500000 | -8.500000 | -8.500000 | -8.799999 | -9.200001 | -9.000000 | -8.500000 | -8.900002 | -8.799999 | -9.099998 | -9.000000 | -9.200001 | -9.400002 | -9.400002 | -8.299999 | -8.299999 | -8.599998 | -8.200001 | -4.500000 dBmV | |
QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | OFDM |
Upstream | Channel Bonding Value | |||
1 | 2 | 3 | 4 | 5 |
Locked | Locked | Locked | Locked | Locked |
38700000 | 21100000 | 32300000 | 25900000 | 8050000-17950000 |
5120 KSym/sec | 2560 KSym/sec | 5120 KSym/sec | 5120 KSym/sec | 0 KSym/sec |
37.770599 | 38.760300 | 39.020599 | 39.020599 | 49.531513 |
64QAM | 64QAM | 64QAM | 64QAM | OFDMA |
US_TYPE_ATDMA | US_TYPE_TDMA_ATDMA | US_TYPE_ATDMA | US_TYPE_ATDMA | US_TYPE_OFDMA |
CM Error Codewords | ||||||||||||||||||||||||||||||||
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 |
15671 | 15530 | 15407 | 15242 | 15010 | 14837 | 14598 | 14445 | 14262 | 14119 | 13941 | 13721 | 13597 | 13484 | 13355 | 13186 | 13071 | 12941 | 12802 | 12681 | 12465 | 12316 | 12184 | 12021 | 11891 | 11769 | 11639 | 11504 | 11382 | 11268 | 11141 | 11001 | 45 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
04-11-2023 10:27 PM
@Jay_Alexander, thank you for sharing the results. We may need to run more tests on our end. Please reach out via PM @CommunityHelps. Please check out this blog on how to send us a private message.
RogersZia
12-29-2023 09:11 AM
12-31-2023 08:43 AM
Greetings JC008!
If you're in a pure fibre to the home area, then symmetrical upload and download speeds should be available to you. When pure fibre is rolled out to your home, you’ll see pure fibre internet packages with symmetrical speeds displayed automatically.
It may be the case that you're not in a pure fibre to the home area if you do not see these packages available to you. You most likely have fibre to the node.
Please feel free to send a private message to @CommunityHelps so we can look into this for you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey