Rogers Rocket Wi-Fi Modem – Firmware Trial

[RogersMargaret]

Hello Community,

The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACSMR, CGN3ACR and CGN3AMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). This program is exclusive to registered users of the Rogers Community Forums (space is limited).

The new firmware includes the following features and enhancements:

• IPv6 enabled by default
• Security enhancements
• Fix to preserve LAN connectivity in case of HFC outage or loss of signal
• Addition of Wi-Fi Survey functionality
• Improved stability of WPS function
• Improved Wi-Fi performance
• Various minor GUI changes and improvements

If you are interested in participating, please send a private message to @CommunityHelps with the subject line “Rogers Rocket Wi-Fi Modem Firmware Trial”.  A member of our team will be in contact with you and provide you with further instructions.

We’re keen to receive feedback on this new firmware. Once you've received the new firmware, please provide your feedback directly in the FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial thread. 

Questions regarding this program can be posted below.

***Please note - you must be a registered user of the Rogers Community Forums in order to participate.  To register, please follow these steps.***

Thank you for your continued feedback and support.

[SickBeast]

I just noticed that my Coda modem was updated to the new .24 firmware.  Is there any type of a changelog?  Have any of the issues been fixed?  My speeds look good but I got a "socket error" when running one of my speed tests.  I have seen this before.  Also my pings are a bit higher.  So far it looks like they have sacrificed some latency in exchange for more speed.  I will need to test this further to understand it better though.

[gp-se]

@SickBeast You can check post 2 for details from this thread:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/thread-id/3315...

[naztheeternal]

CGN3ROG Port Forward & Firmware

Hi there,

I had contacted the CommunityHelps account over a week ago regarding my Fireware issue on my CGN3ROC.

This is still yet to be resolved, but my question pertains to port forwarding and whether the lack of an updated firmware is the cause of me being unable to open ports.

Note that I have tried all solutions I could find on the forums including a router reset, static IP, DHCP Reservation, disable/uninstall my antivirus, disable windows defender.

Anything that I have missed? Or am I just going to have to wait for this firmware to be updated from 4.2.4.6 to 4.2.4.7?

[gp-se]

@naztheeternal Have you sent a request to @CommunityHelps for the firmware to be updated?

[naztheeternal]

Yes I did, this was done 2 Mondays ago.

I am currently on Live Chat with a Rogers representative to see if they can assist with this.

[naztheeternal]

Alright, so the Rogers rep. stated that they were going to push the updated to my router and that I should hold the reset button for 30 seconds on the back.

Did that, no luck, still on 4.2.4.6

[gp-se]

@naztheeternal

---

@naztheeternal wrote:

Alright, so the Rogers rep. stated that they were going to push the updated to my router and that I should hold the reset button for 30 seconds on the back.

Did that, no luck, still on 4.2.4.6

---

Don't reset the modem, just leave the modem powered on and it should download the firmware without you having to reset anything. When the modem downloads/updates the firmware the lights on the front will flash and it will reset itself. After it resets I would then suggest holding the reset button on the back for about 10 seconds, then set everything back up.

If after an hour it still hasn't updated then call back and ask them to push it again, but don't reset, because as you reset it that could be when the modem was trying to download the update, and you just interrupted it. I dunno why they told you to reset when they're trying to push an update. But once the modem is updated and resets on its own, then you can factory reset by holding the reset button for 10 seconds.

[naztheeternal]

Will do, thanks!

I'll provide an update in a few hours.

[naztheeternal]

Updated was pushed sucessfully.

However, port forwarding issue persists, is there a known issue with this modem? The ports were forwarded correctly until about October 2016, at which point it suddenly stopped.

[jjdunn10]

@naztheeternal I had that modem before and the trick for me to open a port it to disable UPNP, set up port forwarding and reboot the modem. I would still use DHCP reservation. Also, don't use UPNP, port forwarding, port triggering, or DMZ all at once. Just use one of them and disable the rest.

[naztheeternal]

@jjdunn10Thanks, I'll have a go at that and let you know if it worked!

[naztheeternal]

@jjdunn10Well no luck with that, set up the port forwarding (3659~3659 on UDP/TCP for the correct LAN IP), turned UPNP off, DMZ off and DHCP reservation on.

Still getting the error from the servers I try to join "Check your network connection and make sure that port 3659 (UDP) is open."

[jjdunn10]

@naztheeternal since you have the cgn3-rog, why don't you try a cgn3-acsmr. I did have a few problems with port forwarding on the modem you had but the solution I gave normally worked for me. I would try the cgn3-acsmr as it is newer and I never had any problems with that model.

[RyzenFX]

@naztheeternal

Are you sure you port forwarded it correctly to the LAN IP? It's common to have your LAN IP change every once in a while, which could be why it isn't opening the port for your device.

I'm assuming you did the command prompt method (ipconfig) to find your IPv4 address? 

One more thing, that port you're opening sounds really familiar to me- for what game are you opening this port for?

[naztheeternal]

@jjdunn10 How would I go about requesting a different router? I presume I'd have to go through Rogers Support and argue my case?

@RyzenFX Yep, looked up my IPv4 address and have set a DHCP reservation so this machine is always on that LAN IP. It a port for Battlefield 4, worked perfectly until one random moment in October, haven't been able to play since.

Asked in the BF4 reddit for support as well, all the things I've tried below:

1. Opened all UDP/TCP ports
2. Repaired game
3. Release/Renew IP
4. Disabled Firewall
5. Re-installed BF4
6. Disable UPnP on Router
7. Disable Anti-virus
8. Disable router firewall
9. Disable Windows Defender
10. LAN IP DHCP reservation
11. Updated router firmware

[RyzenFX]

It could just be an issue with the modem itself. What plan are you on? In order to upgrade to a CODA-4582 you must be on the Ignite 100u plan and above. 

[naztheeternal]

@RyzenFX I am indeed on the Rogers Ignite 100u

How would I go about sorting this out?

[Datalink]

@naztheeternal all you have to do is swap the modem at the nearest Rogers store.  Be aware that with an unlimited plan you should be eligible for the new CODA-4582, but, also be aware that its a work in progress.  Firmware version 2.0.10.24 for that modem seems to be producing good results and there is a good chance that it will be distributed network wide later this week.  The CGN3ACSMR with V4.5.8.27 is stable but suffers from the Puma 6 / 6MG latency problem.  The 4582 does not have that problem, so, in terms of gaming, the 4582 should be a better choice.  

In both cases the modem suffer from UDP throughput issues.  This is important due to the use of UDP in gaming and in DNS lookups.  The 4582 does much better in the GRC DNS performance check despite the UDP throughput issue.  

So, a little confusing perhaps, but in both cases, Intel, Hitron and Rogers are working towards solutions to resolve latency for the CNG3xxx series modems and UDP losses for both modems.  My bet for now is with the 4582.  

[naztheeternal]

@Datalink Thanks for the great info, much appreciated.

I will attend my local Rogers store and get this swapped out, at which point I'll return with the results.

[JasRai]

@Datalink @CommunityHelps @RogersDave

Hi,

I just updated to .24 and performed a full reboot afterwards and regret to inform that it is just as slow as it was previously on .19 I had 500Mbps for about 5 minutes before it dropped back to 2MBps consistently:

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	615000000	256QAM	-0.800	11	38.983
2	561000000	256QAM	-0.600	2	38.983
3	567000000	256QAM	-1.000	3	38.605
4	573000000	256QAM	-0.800	4	38.605
5	579000000	256QAM	-1.000	5	38.983
6	585000000	256QAM	-0.900	6	38.983
7	591000000	256QAM	-0.800	7	38.605
8	597000000	256QAM	-0.900	8	38.983
9	603000000	256QAM	-1.200	9	38.605
10	609000000	256QAM	-1.100	10	38.983
11	555000000	256QAM	-0.900	1	38.605
12	621000000	256QAM	-1.200	12	38.983
13	633000000	256QAM	-0.900	13	38.983
14	639000000	256QAM	-1.000	14	38.605
15	645000000	256QAM	-0.400	15	38.605
16	651000000	256QAM	-0.800	16	38.605
17	657000000	256QAM	-0.400	17	38.983
18	663000000	256QAM	-0.100	18	38.983
19	669000000	256QAM	-0.100	19	40.366
20	675000000	256QAM	-0.600	20	38.983
21	681000000	256QAM	-0.900	21	38.983
22	687000000	256QAM	-0.900	22	38.605
23	693000000	256QAM	-0.700	23	38.983
24	699000000	256QAM	-0.800	24	38.605
25	705000000	256QAM	-1.400	25	38.605
26	711000000	256QAM	-1.100	26	38.983
27	717000000	256QAM	-1.200	27	38.605
28	723000000	256QAM	-1.100	28	38.605
29	825000000	256QAM	-2.000	29	38.983
30	831000000	256QAM	-2.000	30	38.983
31	837000000	256QAM	-2.500	31	38.605
32	843000000	256QAM	-2.600	32	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	4K	275600000	YES	YES	YES	-0.599998

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	38595805	ATDMA - 64QAM	37.500	3	3200000
2	30596000	ATDMA - 64QAM	35.500	1	6400000
3	23700000	ATDMA - 64QAM	34.250	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[naztheeternal]

Great news! The CODA-4582 switch resulted in success! 

Port forwading works and I can access all the game servers.

Thank you all for your help!