Rogers Rocket Wi-Fi Modem – Firmware Trial

[RogersMargaret]

Hello Community,

The Rogers Community Forums has always played an important role in providing important feedback regarding our products and services. We are excited to offer our users an opportunity to participate in a trial of the new firmware for our Rocket Wi-Fi Modem (CGN3ACSMR, CGN3ACR and CGN3AMR) and Rocket Gigabit Wi-Fi Modem (CGN3552 and CODA-4582). This program is exclusive to registered users of the Rogers Community Forums (space is limited).

The new firmware includes the following features and enhancements:

• IPv6 enabled by default
• Security enhancements
• Fix to preserve LAN connectivity in case of HFC outage or loss of signal
• Addition of Wi-Fi Survey functionality
• Improved stability of WPS function
• Improved Wi-Fi performance
• Various minor GUI changes and improvements

If you are interested in participating, please send a private message to @CommunityHelps with the subject line “Rogers Rocket Wi-Fi Modem Firmware Trial”.  A member of our team will be in contact with you and provide you with further instructions.

We’re keen to receive feedback on this new firmware. Once you've received the new firmware, please provide your feedback directly in the FEEDBACK - Rogers Rocket Wi-Fi Modem Firmware Trial thread. 

Questions regarding this program can be posted below.

***Please note - you must be a registered user of the Rogers Community Forums in order to participate.  To register, please follow these steps.***

Thank you for your continued feedback and support.

[Mythen]

With the latest version of f/w my issues with my pixel XL have been resolved

[Datalink]

@Mythen, running the CODA-4582 with .23 loaded?

[Hucklebury]

I have a wifi analyzer on my pixel XL. I have set 2.4 GHz to auto and 5 GHz to 149 I also have that wps turned off. My analyzer indicates there are no good channels on 2.4 GHz. I also have Auth Mode set to WPA2- PSK and encrypt mode to AES. I read somewhere that this will help wifi to be faster.

The tech removed my Coda with the black dot and downgraded me to CGNM 3552 running 4.5.8.22

[Mythen]

@Datalink. I am. It was actually resolved a few firmware updates back

[Datalink]

@Hucklebury, that looks good.  TKIP for encrypt mode is actually not compatible with 802.11n, so, using it will force the data rate down to 54Mb/s.  TKIP is also no longer secure and should not be used in any form of encryption setting, TKIP on its own or TKIP/AES combo.  From what I remember reading, for a Wifi Alliance Certification, vendors can no longer offer TKIP as a stand alone encryption setting.  Personal opinion, it should be deleted as a selection, stand alone or combo. 

Ok, I see that you're running a 3552 with .22, which is the latest network wide version.  Not sure what to think about the Pixel situation in that case.  

[Hucklebury]

I will wait for the new version. I use wifi on both pixels, 1ipad, 2 tablets, TV, chromecast and android box so I guess thats alot. not all are running at the same time though LOL

[Hucklebury]

ok so i put speedtest.net on my pixel XL and getting12.11Mbps down and 11.30 up 120ms ping. downloading apps from the play store on wifi take forever.

[Hucklebury]

My modem appears to be broadcasting two 2.4 ghz channels. One of them has my SSID and the other has no SSID. when I switch channels they both move to that channel. Is this possible? I am still having issues with wifi speeds on my Pixels at home. ( 3-5 mins to download app from google play) I know its not the Pixel, at work on a different ISP provider my device is blazing fast. I also noticed at work I get a 3ms ping and at home I get 37 ms.

Frustrated,,,,please help.

[DaveFro]

---

@Hucklebury wrote:

My modem appears to be broadcasting two 2.4 ghz channels. One of them has my SSID and the other has no SSID. when I switch channels they both move to that channel. Is this possible? I am still having issues with wifi speeds on my Pixels at home. ( 3-5 mins to download app from google play) I know its not the Pixel, at work on a different ISP provider my device is blazing fast. I also noticed at work I get a 3ms ping and at home I get 37 ms.

Frustrated,,,,please help.

---

Do you happen to have a Roku?

[Mythen]

My personal opinion. Drop the 3552 like a bad habit lol. Get yourself the coda 4582. Then request the. 23 firmware. Me and my wife have the pixel XL and no issues with the .23 loaded. The 2nd SSID being broadcasted on the 2.4ghz is a known issue with that modem

[Datalink]

The CGN3xxx and CGNM-3552 modems do transmit a secondary wifi beacon. That's the beacon only, no SSID. That beacon does appear to have a negative effect on the wifi performance, and has been noted by many others. As @Mythen has suggested, you could swap modems for the CODA-4582.  Beware that the 4582 is a work in progress.  Many users have prolems with inconsistent download and upload speeds with that modem.  I run mine in Bridge mode with an Asus RT-AC68U behind it and I don't have any complaints other than the usual upload rate that slows down during the day due to the upload traffic in my area.   I can hit 48/49 Mb/s very early in the morning  and during the day I'll see 25 to 40 Mb/s.  As far as I am aware, the 4582 does not transmit a secondary wifi beacon. 

[Hucklebury]

Wow, I just cant win with Rogers. I get the signals all fixed up now my downloads on wifi are a snails pace. Unreal.

I did already have the coda modem. WEhen the tech fixed the signals he removed it and downgraded. The battle of getting good service has gone too long

[Hucklebury]

I now have the Coda Modem again with the black dot. I have firmware 2.0.10.23. I am now missing a couple of port ID on the downstream. these were ok on .13 and .19. will a factory reset fix this?

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-0.500	14	38.605
2	567000000	256QAM	-1.700	10	38.605
3	573000000	256QAM	-2.100	11	38.605
4	579000000	256QAM	-2.200	12	38.605
5	585000000	256QAM	-1.000	13	38.983
6	561000000	256QAM	-1.700	9	38.983
8	603000000	256QAM	-1.100	16	38.605
10	615000000	256QAM	-0.400	18	38.605
11	621000000	256QAM	-1.000	19	38.605
12	633000000	256QAM	-1.100	20	38.605
13	639000000	256QAM	-0.600	21	38.983
14	645000000	256QAM	-0.200	22	38.983
15	651000000	256QAM	0.100	23	38.605
16	657000000	256QAM	0.400	24	38.983
17	663000000	256QAM	1.200	25	38.983
18	669000000	256QAM	1.800	26	38.983
19	675000000	256QAM	1.600	27	38.983
20	681000000	256QAM	1.100	28	38.983
21	687000000	256QAM	2.200	29	38.605
22	693000000	256QAM	2.000	30	38.983
23	699000000	256QAM	2.300	31	38.983
24	705000000	256QAM	1.400	32	38.605
25	711000000	256QAM	0.600	33	38.605
26	717000000	256QAM	0.000	34	38.983
27	723000000	256QAM	-2.200	35	37.636
28	729000000	256QAM	-4.300	36	37.636
29	735000000	256QAM	-4.900	37	37.636
30	741000000	256QAM	-3.000	38	37.356
31	747000000	256QAM	-0.800	39	38.605
32	555000000	256QAM	-1.900	40	38.605

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	NA	NA	NO	NO	NO	NA
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	23700000	ATDMA - 64QAM	38.000	2	6400000
2	38595668	ATDMA - 64QAM	40.500	3	3200000
3	30596000	ATDMA - 64QAM	38.250	1	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

© 2017 Hitron Technologies Inc.. All rights reserved.

[Datalink]

I would try a modem restart first.  Pull the power and plug it back in.  If that does not work for some reason, run a factory reset.  

[Hucklebury]

Thank you, the restart did work!!

what do you recommend for firewall settings? Default is min

[gp-se]

@Hucklebury I would leave the firewall settings at the default, unless you have a specific reason not to.

[Hucklebury]

ok will do, I have to thank everybody for all the help. since i went back to coda I can now download an app blazing fast on my Pixel XL.

this is a great forum, I have learned alot.

[gp-se]

@Hucklebury I'm glad to hear the forum has been able to help you! 

[SickBeast]

Hey @RogersDave, can we please have an update?  I'm on the gigabit package and I just did a speedtest and I got less than 100mbps down.  Most of the time my speeds are somewhat ok, but I am only getting the full gigabit speed extremely rarely.  Is there going to be another new modem?  The Coda modem does not seem to be working well at all.  You mentioned before that you were confident that you could work out all the issues within about a month (you said that in January).  If you could please let us know where you guys are at I would really appreciate it.  I can understand some inconsistency in my speeds but getting less than 1/10 of the speed I pay for is unacceptable IMO.  If you can at least update us as to what's going on and how and when you guys are going to fix it, that would be very helpful.

[markopas]

I posted my issue in a different thread re: the .23 f/w where yesteday my speed tests were consistenly giving me speeds of 750 compared to the .19 f/w which was giving me 950.  My up speeds haven't changed and still giving me 30 up when they should be 50 up.

[gp-se]

@markopas Some areas are capped at 30mb/s upload, you can call Rogers or send a PM to @CommunityHelps and ask if your area is one of them.