@dawningofwar3 can you try the following, which is to ping the CMTS that your modem is connected to:
1. Bring up a command prompt and enter: tracert www.google.ca
2. If the modem is running in Gateway mode and the pc is directly connected, the first IP address should be 192.168.0.1. The next address will be the CMTS IP address.
3. Using that 2nd line IP address, enter the following command: ping xxx.xxx.xxx.xxx -n 100
4. When that is done, right click at the top title bar of the command box, select Edit ...... Select All
5. Right click in the top title bar of the command box again and select Edit .... Copy to copy the contents of the command box to the clipboard
6. Then paste that into a post using Ctrl V
Please post those results. I'm curious at this point what the time to the CMTS looks like as your modem is running Docsis 3.1, so, the ping time to the CMTS should be pretty good. I don't have 3.1 running yet so I have to do this by looking at other users results. I might come back and ask for a longer ping time. If so, I'll let you know.
@lethalsniper thats not bad at all. You're running Docsis 3.1? Can you change the command to 1000 pings, -n 1000. When that is complete can you post just the bottom results section, like this:
Ping statistics for
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 76ms, Average = 12ms
Edit: here are the instuctions for pingplotter, which will allow to you monitor the pc to CMTS path.
Set pingplotter to run at 1 second intervals. Are you on an unlimited internet plan?
That instruction uses Pingplotter, however, Pingplotter averages the data when you step up to higher time periods for the display, wiping out the higher time pings. You could essentially do the same thing with Multiping, which is a point to point ping instead of a total path ping. The advantage is that Multiping apparently has a selectable display to show the averaged data or the Min/Max data, which is useful when it comes to observing the high time ping data.
The one differerence is that you would have to run the trace to find the CMTS address by using a command line instead of Multiping.
So, that is food for thought.
@dawningofwar3, ok, packet loss and a couple of higher time pings. If you're on an unlimited internet plan, I would suggest running pingplotter with 1 second intervals. Here are the instructions to do that:
That instruction uses Pingplotter, however, Pingplotter averages the data when you step up to higher time periods for the display, wiping out the higher time pings. You could essentially do the same thing with Multiping, which is a point to point ping instead of a total path ping. The advantage is that Multiping apparently has a selectable display to show the averaged data or the Min/Max data, which is useful when it comes to observing the high time ping data.
The one differerence is that you would have to run the trace to find the CMTS address by using a command line instead of Multiping.
So, that is food for thought.
@dawningofwar3 if you're on an unlimited plan keep that running and keep an eye out for times when you are seeing more packet loss events. When that happens, and if its ongoing, call tech support and advise the CSR that your seeing packet loss occur. Ask him or her to ping the modem, or ping the CMTS from the modem, looking specifically for packet loss events. When you see packet loss occur, the CSR should see it at the same time. The next question is, is this an issue for your modem only, or are your neighbours, who are connected to the same tap also affected. Ask the CSR to check those modems as well. That will hopefully narrow down the possible cause and get the right tech assigned to investigate the problem. If you don't want to run pingplotter on a continuous basis for a day or two, run it during times when you know that the packet loss normally occurs. Fwiw, running pingplotter for a week will tell you what the response times are during the week. Each day is a little different from the rest. Typically you will see a quiet overnight period after 1 am, running up to around 8 am, slightly higher during the day with some peaks possible and then after school lets out the ping times rise. Into the evening the ping times can rise throughout the night, tapering off after the 12 to 1 am period. Seeing the results will give you some idea of whats normal and what isn't.
@dgelman if the modem does not update to .22 within 48 to 72 hours, have a look at message # 471 (top post) on the following page for instructions on requesting version 4.5.8.22.
http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/348...
When you are sending the private message as indicated in that post, also log into your modem and copy the HFC MAC address and modem Serial number and paste that into the message. The HFC MAC Address and modem Serial Number can be found on the STATUS page that is displayed when you log into the modem. The Cable Modem MAC Address and S/N can also be found on the back of the modem.
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