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Port Forwarding Problem with Ignite XB6 Modem

impr2003
I Plan to Stick Around

Hello!
I got the new Ignite modem today. My previous one was Hitron from Rogers as well. I'm forwarding many ports (remote desktop to multiple computers, DistStation services). Unfortunately, I can't make it work using the new modem. The following error occurs while saving the port forwarding configuration:
"Please enter a value more than or equal to Start Port.".
My external port numbers (start port) larger than the end port numbers. For example, I'm forwarding port 5000 to 3386.  It  was working with all my old routers. However, if the end port value more more than start port, it doesn't forward the ports and remote desktop fails to connect. Please let me know if you experience the same problem or it's just me.

Thanks,

Michael

 

 

***Added Labels***

76 REPLIES 76

Re: Port Forwarding Problem with Ignite XB6 Modem

Hello, @Gdkitty & @LORDAL

 

@LORDAL, Welcome to the Rogers Community Forums! 😃

 

As a gamer myself, I know how important it is to be able to do Port Forwarding on your Modem for the best experience when gaming online and streaming.

 

This is not something that we directly support but if you are unable to do any Port Forwarding then we definitely want to investigate this for you. Please send a Private Message to @CommunityHelps so we can gather your info and get started. Not familiar with our Private Messaging system? No problem, Click Here.

 

We look forward to hearing from you!

 

RogersTony

Re: Port Forwarding Problem with Ignite XB6 Modem

afkz
I've Been Here Awhile

I might have a solution that you can try (I have the same modem)

I set up the local IP network to use a DHCP address range of 10.0.0.100 thru 10.0.0.253.

I added port forwarding for the HTTP service (TCP/UDP) to 10.0.0.253 port 80.

I set up laptop with a server and hardcoded the IPV4 IP to 10.0.0.253, Mask 255.255.255.0, gateway 10.0.0.1 and DNS server addresses as 64.71.255.204  and 64.71.255.198. (Registering DNS and NETBIOS over TCPIP is your optionally your choice).

Lastly, I altered the DHCP range to 10.0.0.100 - 10.0.0.252

http requests  are now being routing to my server as expected. (Note that I do not have anything set up for port 443).

Hope this helps...

cheers

 

Re: Port Forwarding Problem with Ignite XB6 Modem

rbuck
I'm Here A Lot
Great workaround! Unfortunately it's a lot of work for a simple port forward and as the customer we really shouldn't have to go to the lengths you did. Resetting the modem to "factory settings" and never using the app is the easiest method. They never put the app through all scenarios or this would have been caught ages ago. They're now locking me out when I respsond to a email message of a new post on this thread.

Re: Port Forwarding Problem with Ignite XB6 Modem

lorenzo3
I've Been Here Awhile

Thank you.

I'll give this a try,

I can follow most of it..

Re: Port Forwarding Problem with Ignite XB6 Modem

lorenzo3
I've Been Here Awhile

Thank you for your help.

 

I took Rogers' advice and performed a hardware reset on my Technicolor 4140. After some anxiety filled moments, the light flashed green, then flashed white. I then connected my laptop to the modem via the Ethernet port and completed the reset procedure.

 

Ultimately however I believe the problem was that I entered the incorrect Gateway address in my Lorex DVR interface (correct address is 10.0.0.1). Client port 9000 and HTTP port 80 are now open and allowing throughput of camera info.

 

ps. 

As a novice, many networking terms are used but not fully explained, cause countless hours of confusion and frustration. Port forwarding procedures have an abundance of these...

 

Re: Port Forwarding Problem with Ignite XB6 Modem

blablo
I've Been Here Awhile

Hello Rogers,

 

If I understand correctly, the XB6 port forwarding does not work. I have such modem. Do you have a date for the fix?

 

Thanks in advance.

Re: Port Forwarding Problem with Ignite XB6 Modem

RogersAndy
Retired Moderator
Retired Moderator

Hi @blablo!

 

At this time we don't have an update on the port forwarding issue however we'll keep the community updated on any news as it becomes available.


@RogersAndy

Re: Port Forwarding Problem with Ignite XB6 Modem

I have been blowing my brains out trying to solve this issue since setting up a new desktop and thought it was something I was doing. This REALLY sucks. I work in IT and allowing a firmware build to go out the door with such an obvious flaw and such an inconvenience to customers is, IMHO, inexcuseable.

 

My Ignite TV and Internet experience has been a VERY bumpy road and I can honestly say that I am close to the breaking point after 20+ years of being with Rogers. Too many years of releasing hardware, software and features a quarter baked.

Re: Port Forwarding Problem with Ignite XB6 Modem

lorenzo3
I've Been Here Awhile

I do understand your frustration. I was also at a breaking point.

In my case however, I realized that I had made a fundamental error within my DVR settings.

The reality of this situation has stuck with me, since I needed to rack my own brain and both Lorex and Rogers would not or could not  provide help of a networking specialist.

Re: Port Forwarding Problem with Ignite XB6 Modem

blablo
I've Been Here Awhile

Hi,

 

Thanks for your honesty.

 

Can you please tell us what Rogers is currently working on? It may not do much for this issue, but a bit of transparency would help us understand. Also, it would be nice to know where in the queue this issue stands, and what are the higher priority issues in front of it.

 

Best Regards,

Martin

Re: Port Forwarding Problem with Ignite XB6 Modem

LORDAL
I've Been Here Awhile

There may be many independent and completely separate port forwarding issues with the Technicolor router.

However given the # of different settings and setting combinations with port forwarding, and the # of different connected device settings (Xbox, DVR, etc..), I cannot comment on whether this issue is specific to this router, or to Rogers in general.

Several interactions with Rogers yielded many clues as to what might be going wrong.

It took some grinding and patience to explore each one. Lorex was of no help, and in my case also gave me poor advice, since I had the wrong internal Gateway address in the DVR interface and they didn't pick up on that (for this router it's 10.0.0.1).

Re: Port Forwarding Problem with Ignite XB6 Modem

cjstylez
I've Been Around

I'm also having the same issues.

You can't seem to do a proper port forward. I'm an IT administrator and have tried all types of settinga but the configuration does not make sense in the first place. There should be a setting for inbound port, and destination port along with destination IP address of the device which this firmware does not have. Do we have an update on this issue since I use this service for a home business which i need to be able to port forward correctly. I also have camera's on my Lan which i can't even access because this modem does not support a simple port forward. I get this error when trying to put and address in for port forwarding: Failure! Please check your inputs.

Any update or help on this would be great.

thanks

 

Re: Port Forwarding Problem with Ignite XB6 Modem

seadooxp30
I Plan to Stick Around

I came across this issue 2 months ago when I bought my security camera. When I called support the were clueless. The lady said to me, "well I have that option in my setup" !!!!

Rogers never takes these complains seriously unless 500 calls come in.

I ended up returning the security camera for other reason but I know that I cant use port forwarding properly as well.

Re: Port Forwarding Problem with Ignite XB6 Modem

Gdkitty
Resident Expert
Resident Expert

@CommunityHelps 
Adding a screenshot here.
Since we are no longer able to add any port forwarding via the regular interface, need to add via the ignite wifi app/page.

Both of them bring up the same error.   
It doesnt matter if you are choosing a pre-set config, or a manual.  Both come up with the same error.

forward.png

This has been ongoing and needs to be fixed.
It WAS working prior, i was able to add other ones via the app before.





Re: Port Forwarding Problem with Ignite XB6 Modem

seadooxp30
I Plan to Stick Around

@Gdkitty,

my point exactly. Rogers doesn't know that this is Brocken!!'

They know but they decided to not to worry about it until they get 1000 calls (Or whatever their threshold is).

 

Re: Port Forwarding Problem with Ignite XB6 Modem

This issue is very frustrating. Port forwarding is a VERY common requirement and not some highly technical, super-advanced need. It seems that Rogers only wants customers who use vanilla capability and not really interested in anyone who wants to do anything remotely advanced with home automation. 

I really am bewildered and disappointed but sadly not surprised.

Re: Port Forwarding Problem with Ignite XB6 Modem

impr2003
I Plan to Stick Around

As you can see I started this thread back in June 2019. It was a big mistake to switch to Ignite TV because with this router I lost ability to connect to all Disk station services and remotely access all my PCs. Port forwarding is a basic important functionality and supported by all routers except this one.It looks that Rogers doesn’t care about port forwarding and the technical support doesn’t  have a clue.It’s very frustrating and disappointing. I guess it’s time to dump Ignite TV.

Re: Port Forwarding Problem with Ignite XB6 Modem

axelbest
I Plan to Stick Around

Hi,

Yesterday Rogers switched my Hitron Hub router to a new Ingnite router. In the last one I've been using with several port forwarding configurations, but now the configuration changed completely.

In the Hitron I had the ability to redirect one port to another port.

ex.

Device A - External port 3390 to Internal 3389 (TCP/UDP)

Device B - External Port 3391 to Internal 3389

 

That's mean I can access several devices in the same internal port using different external ports. Now in the new router, I only can redirect one port to external

Device A - 3389 (TCP/UDP)
Device B - NOT ALLOWED, 3389 is already redirected.

 

Is that any other way to have the same functionality with the new ignite router?

Re: Port Forwarding Problem with Ignite XB6 Modem

impr2003
I Plan to Stick Around

Unfortunately, you can’t. When I switched to Ignite TV , I experienced exactly the same issue and stared this thread hoping that somebody knows how to do it. However, the new router doesn’t support port forwarding as you’ve described it and how it’s supposed to be. Welcome to Ignite TV 😂

Re: Port Forwarding Problem with Ignite XB6 Modem

You can correct the problem by resetting the modem to factory settings. Once you've done that DELETE THE ROGERS IGNITE WIFI APP. If you so much as open the app you'll lose access to port forwarding and more. Access the modem vis a web browser with the IP of 10.0.0.1 Log into the modem and you'll have all the abilities one would expect to have with a modem.

Re: Port Forwarding Problem with Ignite XB6 Modem

bubba99
I'm Here A Lot

Thanks for the tip. I will attempt this. Did Rogers provide guidance on this or did you figure this out on your own?