Issues with JUST World of Warcraft

[Chris1997]

We recently just had a technician in from Rogers to check what's going on after 4 calls to technical support about having 400+ ping in World of Warcraft. Other games are absolutely fine such as CS:GO which gives me 30-40 ping.

Upon calling the 4th time as I said they dispatched a technician who just left an hour before this post creation. The technician agreed with me that if this is an issue strictly with World of Warcraft there's nothing anyone but Rogers themselves can do as it could be a blocked port or such.

I was recommended by Blizzard support to do a WinMTR test which did come back with a bit of an issue:

````|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 10.0.0.1 - 1 | 2085 | 2084 | 1 | 6 | 2872 | 2 |

| 99.226.16.1 - 1 | 2078 | 2075 | 8 | 20 | 2388 | 14 |

| 8079-dgw01.glph.rmgt.net.rogers.com - 0 | 2089 | 2089 | 9 | 21 | 3098 | 17 |

| 3000-dgw02.glph.rmgt.net.rogers.com - 0 | 2089 | 2089 | 10 | 21 | 2890 | 28 |

| 9012-cgw01.wlfdle.rmgt.net.rogers.com - 1 | 2081 | 2079 | 11 | 23 | 2911 | 18 |

| 209.148.233.106 - 1 | 2085 | 2084 | 24 | 38 | 2767 | 30 |

| eqix-dc2.blizzard.com - 0 | 2088 | 2088 | 27 | 43 | 2940 | 33 |

| ae1-br01-eqdc2.as57976.net - 1 | 2081 | 2079 | 33 | 72 | 2931 | 41 |

| No response from host - 100 | 423 | 0 | 0 | 0 | 0 | 0 |

| et-0-0-0-pe01-eqch2.as57976.net - 0 | 2088 | 2088 | 32 | 45 | 3020 | 40 |

| 24.105.62.129 - 0 | 2088 | 2088 | 32 | 45 | 2948 | 40 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider````

Blizzard support replies with this:

"4 304 ms 49 ms 18 ms 3000-dgw02.glph.rmgt.net.rogers.com [**.***.***.250]"

This seriously needs to be fixed as we are thinking about switching providers for this one reason. This is the only game I play and for it to just have an issue on one game is ridiculous.

***Edited Labels***

[RogersRahul]

Hello @Chris1997,

Thank you for posting your concern in the Community. We'd be more than happy to help you.

Can you please run a Ping test and traceroute using the Command Prompt on a computer to the gaming server? Once we have those results, we can determine what steps to take next to get this resolved. 

You can follow the steps outlined here.

We look forward to hearing from you.

Cheers,

RogersRahul
 

[Dylan95]

Did you ever find a fix for this? I am having the same issue after a move to a new location and am making my housemates disconnect if this is not resolvable.

[Daniel823]

I am having the same issue having recently switched to the ignite bundle. I am about to switch back to Bell. This is ridiculous.

[RogersCorey]

Greetings and good afternoon @Daniel823!

We'd be happy to take a closer look to see what is going on! I'll need to run some tests to determine the best course of action to get these issues resolved.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

Regards,

RogersCorey  

[Jacooper]

This issue is happening to me as well.  I completed the above steps (ping and traceroute, details below).  This latency only started a couple of months ago when I changed from fiber to cable.  Blizzard games are the only ones that have issues.  What steps can be taken to resolve this?

Thanks.

Ping statistics for 24.105.62.129:
Packets: Sent = 50, Received = 49, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 1067ms, Average = 61ms

racing route to 24.105.62.129 over a maximum of 30 hops

1 4 ms 1 ms 1 ms 10.0.0.1
2 1722 ms 13 ms 12 ms 99.229.128.1
3 16 ms 13 ms 10 ms 24.156.137.145
4 14 ms 13 ms 17 ms 3021-cgw01.mtnk.asr9k.rmgt.net.rogers.com [209.148.232.49]
5 13 ms 15 ms 16 ms 209.148.233.94
6 38 ms 35 ms 35 ms 209.148.233.106
7 33 ms 33 ms 32 ms eqix-dc2.blizzard.com [206.126.237.174]
8 41 ms 42 ms 40 ms ae1-br01-eqdc2.as57976.net [137.221.72.33]
9 * * * Request timed out.
10 42 ms 43 ms 41 ms 137.221.69.83
11 44 ms 44 ms 43 ms 137.221.67.65
12 40 ms 40 ms 42 ms 24.105.62.129

[RogersYasmine]

Hello @Jacooper !

We appreciate you sharing that info with us! If possible, we'd like to have a closer look into this issue with you and run some more tests at our end. 

Please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thanks,

RogersYasmine