Is it normal to have such High Ping to google?

[TechChime]

I tried a few things:

- Direct connect to the Modem

- Bridge on

- Bridge off

- Connected the Modem directly to the incoming coax line lol.

I'm using my Unifi gear now, but like I said was all the same going rawdogging on the coax coming into the home. So I'm not going interrupt my network everytime I'm testing something that gave me the same results. 

I bet this is going to paste dirty, but here the downstream lol:

IndexLock StatusFrequencySNRPower LevelModulation

Downstream	Channel Bonding Value
11	7	8	9	2	3	4	5	6	10	1	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	0	0	33	34
Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked			Locked	Locked
615000000	591000000	597000000	603000000	849000000	855000000	861000000	579000000	585000000	609000000	303000000	621000000	633000000	639000000	645000000	651000000	657000000	663000000	669000000	675000000	681000000	687000000	693000000	699000000	705000000	711000000	717000000	723000000	825000000	831000000	837000000	843000000			352800000	922800000
35.083549	35.083549	35.595078	35.083549	35.083549	35.083549	35.083549	34.925610	35.083549	35.083549	35.779911	35.595078	34.925610	35.595078	35.083549	35.595078	35.083549	35.083549	35.595078	35.595078	35.595078	35.595078	35.083549	35.595078	35.083549	35.595078	35.779911	35.595078	34.925610	35.083549	35.083549	34.925610			36.29 dB	36.08 dB
4.000000	4.099998	4.300003	3.900002	3.299999	3.400002	3.299999	3.700001	4.099998	4.000000	1.700001	4.500000	4.099998	4.500000	4.500000	4.800003	4.599998	4.599998	4.900002	4.699997	4.900002	4.599998	3.799999	4.300003	4.199997	4.599998	4.500000	4.599998	2.900002	3.099998	3.500000	3.400002			2.700001 dBmV	5.699997 dBmV
QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256			OFDM	OFDM

Here is the Upstream:

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4	5
Locked	Locked	Locked	Locked	Locked
38700000	21100000	32300000	25900000	45700000-84950000
5120 KSym/sec	2560 KSym/sec	5120 KSym/sec	5120 KSym/sec	0 KSym/sec
43.520599	42.010300	42.270599	42.270599	53.141663
64QAM	64QAM	64QAM	64QAM	OFDMA
US_TYPE_ATDMA	US_TYPE_TDMA_ATDMA	US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_OFDMA

[-G-]

Yeah, those ping RTTs are comparable to what I'm seeing: https://communityforums.rogers.com/t5/Internet/Unbearable-Latency-Issues/m-p/510691/highlight/true#M...

As for your signal levels, the power levels on your Downstream channels is fine and your downstream D3.1 OFDM channels look okay but the SNR on your D3.0 QAM channels could be better.  The D3.0 (normally) should not be carrying any traffic but its still indicative of noise on the line.

I don't know what to make of the power levels on your upstream OFDMA channel.  The (normalized?) value that is shown is high but it's also likely configured not to carry any traffic.

I would ask you to check your error stats but it looks like your Ignite Gateway is an Arris model... and the error stats that they report are usually all-zeros or something else that's totally bogus.

If I were you, I would send a private message to @CommunityHelps and ask them to run some tests on your connection.  If they see a bunch of uncorrectable codeword errors on your line, and the error counts keep increasing continuously, then that is what is causing the packet loss that you are seeing.

[TechChime]

Thanks, I actually tried posting it but the HTML acted up and rejected it haha. Maybe cuz I posted too much. Let me try again but you said it's bogus data?

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34
18423	18292	18162	18015	17885	17771	17650	17499	17385	17263	17135	17006	16871	16749	16567	16452	16300	16137	16022	15899	15763	15632	15519	15397	15248	15133	15012	14737	14578	14285	14170	14043	47	45
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

[-G-]

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@TechChime wrote:

Thanks, I actually tried posting it but the HTML acted up and rejected it haha. Maybe cuz I posted too much. Let me try again but you said it's bogus data?

---

Yep, total garbage.  If your gateway has been up for even a day or so, you should probably see billions of Unerrored Codewords.  If an OFDM channel is healthy, it's also normal to see a HUGE number of Correctable Codewords errors; and the Uncorrectables should be either zero or close to zero.