Internet keeps disconnecting this week (Scarborough Area)

[user8501]

Hi,

This week was quite annoying. The landline internet would randomly disconnect for several minutes and reconnect.

It would happen maybe 1-2 times a day at a random time. Is anyone else having this issue? Either that or my modem is having issues.

**Labels Updated**

[RogersMoin]

Hello, @user8501.

Thank you for being our Community member and for your post.

Intermittent Internet can be pretty inconvenient. We can help troubleshoot the issue:

• Are the random disconnections happening on WiFi devices?
• Is the modem rebooting when the disconnection occurs?
• Where is the modem located?

We look forward to hearing from you.

Cheers,

RogersMoin

[user8501]

Hi Moin,

- It happens on all devices

- Modem is not rebooting, just no connection to internet

- It's in my room connected to my PC by ethernet

I had a Rogers tech come on site and he found the issue was with the entire apartment building.

[RogersMoin]

Hello, @user8501.

Thanks for your response. It's good the tech could identify the issue with others in your building. Typically, they would submit a ticket to the maintenance department to have the issue investigated and fixed.

I look forward to seeing the issue resolved as soon as possible.

Regards,

RogersMoin

[jazz54634]

It has been happening in with me in Pickering for a few months now and I am fed up with it to say the least