I was recently upgraded to 300 down/20 up. I consistently get 400-500 down and 22 up on Rogers Speedtest on a wired connection. Make sure you do the test hard wired as WiFi can be affected by lots of things. There may be more congestion in your area with more people at home now... Have you tested at different times of the day?
https://www.rogers.com/customer/support/article/internet-speedtest
I get similar (slightly lower) results using https://www.speedtest.net/
I always get at least what I pay for and often more.
I recently downloaded a Garmin Map update (6GB) and it took less than 2 minutes with DL speeds of 50 MB/s at the start and 40 MB/s at the end (note the capital B for Bytes) I believe this reflects Rogers Speedboost technology which allows for faster speeds at the start of a connection, going down to the "paid" speed after a while. Most Speedtests don't always reflect this since they're too brief, so a large file download on a wired connection is always the best and most accurate test.
@James_Greene please read thru my post located here, specifically the section on wifi parameters and Winfi Lite:
https://www.dslreports.com/forum/r32718308-
If you have Band Steering enabled I'd advise disabling it, renaming of the the networks so that you can separate them and then assign the ipad to the 5 Ghz network. The ipad does run on 5 Ghz, correct?? Experiment with the separate networks so that you know what their performance is like and only when your satisfied and know what to expect, consider enabling Band Steering again.
Personal opinion, Band Steering may be more trouble than it worth. I never use it as I don't want my router to flip a device to the 2.4 Ghz network which I know is definitely slower than the 5 Ghz network, despite any range considerations. So, as they say, your mileage may vary, all depends on the size of the home, location of the modem/router and the local competition.
If you have a windows laptop, definitely load Winfi Lite, select the wrench symbol on the second row right and side to bring up the lower display area and select "Spectrum" to see the graphical interpretation of the local competition. Sort the upper text data by selecting the RSSI column, once to sort up or down, and then again to sort in the opposite direction. Sort the data so that the RSSI values closer to zero are at the top. The RSSI values are a negative scale, zero at the top, -90 at the bottom. Your network should be at the top, unless of course you're at the far corners of the home where the neighbours networks might be above your network's location in the list.
The next question is who else is running on the same channel. Despite any competition in the upper channel 149 to 161 range, you'll probably see higher data rates due to the higher power output which is allowed in that channel range compared to the lower 36 to 48 channel range. So, you could experiment with both ranges, but I'd bet that you'll see better performance with the higher channel range.
Hello @Huxley,
Welcome to the Rogers Community Forums!
The monthly charges are billed a month in advance, however the internet overages are billed a month behind after the charges have been incurred. For your March invoice, I would recommend you to check the overage date range.
Hope this helps 🙂!
RogersZia
Hello, @Huxley
Welcome to the Rogers Community Forums!
I can completely understand your frustration if you have been billed for your home internet usage on or after March 13th, 2020. As per our official COVID-19 information page located here: Click Here, home internet usage caps have been temporarily lifted.
If you were incorrectly billed for home internet overages on or after March 13th, 2020 we will be more than happy to look into this for you. We'd hate to lose you as a customer over an error that is easily correctable. Please send a private message to @CommunityHelps so we can get started.
Not familiar with our private messaging system? No worries, Click Here.
RogersTony
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