Greetings and welcome to our Community @KT67!
Have you tried downloading anything to see if you're getting close to your 500mbps throughput in a real-world scenario? Speed tests don't always give us the whole picture.
Are you having any other issues such as dropped frames while gaming or troubles streaming? Are you losing connection intermittently? Or are you just concerned by what your speed test results are saying?
Please let us know.
Regards,
RogersCorey
Our maintenance teams tend to handle bigger repair jobs that are too big to be handled by a single field tech.
If that's the next step that has been communicated to you, you're well on your way to a solution.
Regards,
RogersCorey
One thing to bear in mind is that if you have a coax connection, upload bandwidth will always be limited.
@SierraOne wrote:
Then, less then a day later, internet becomes spotty. Max speeds can hit 400-500 Mbps as advertised, but the wifi network will shut down and restart every few hours or minutes, completely at random. My brother escapes to my new house because he can't afford to have spotty internet; midterm season is coming up. I myself haven't had any problems, but the moment he gets here and we connect a total of 7 devices to the network, it's happening at my second house too. Hours of speaking with tech support and even calling techs out, still no one know why it keeps dropping.
Does this problem only occur when your brother brings his laptop over? A few people, who just bought new laptops, have reported similar issues where their Wi-Fi drops when their new computer connects. (Please see my post from earlier today in another thread with more details.) I don't know where things stand in terms of a fix.
Here's the real kicker: we find out our upload speed is capped at a whopping 20Mbps. In 2020, the year of the pandemic where everyone and their moms are on Zoom. Where the only social interactions you get on a daily basis are through a webcam, and the second wave (at least in Ontario) is poised to hit.
We. Have. 20. Mbps.
No worries, I'll pay more I say. A quick 50 or even 100 Mbps should do the trick, at least until the pandemic subsides and I'm not glued to my computer. But get this- Rogers doesn't offer anything more than 30Mbps, and that's on their Gigabit plan (going for $109/mth). My old provider also contacted me with a customer loyalty offer to come back for $105/month 500up/500 down, with $20 credit/month for the first year.
20 Mb/s is not an arbitrary cap. It's more like a design limitation, and the current state of Cable Internet today. It's asymmetric, and designed for a time when users required high downstream bandwidth to support video streaming, etc. There simply is not much upload capacity, and there are even stories of users getting their upload rate throttled even further if they upload high volumes of data.
Rogers (DOCSIS 3.0/3.1) Cable Internet still out-performs Bell's (DSL / VDSL-based) Fibre-to-the-Node service by far. Now they need to start deploying newer technologies that can compete with Bell's (GPON-based) Fibre-to-the-Home service.
As mentioned, the issue is caused by the limited amount of upload bandwidth. Everything going up, Internet, home phone and more has to fit in the spectrum below the analog TV channel 2 which is 54 MHz. Cable was superior to ADSL, but now the companies are moving to fibre. You'll have to wait for that, to get significantly better upload. Hopefully, the issues caused by COVID are temporary.
Because the computer I was running my pfsense firewall on died recently, I am unable to test to 500 Mb. However with an old D-Link router I am getting about 40/20. What area are you in? The problem might be something local.
When you run speedtest, are you connecting directly to the modem? Or passing through a router/firewall? I trust you're not using WiFi.
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RogersMoin
Just for our sanity, i know it may sound redundant, but can you post your signal levels here, so some of us other users (not rogers people) can confirm that if its a signal related or not? A least to rule that out.
IF there is something there, would then mean to best get a tech out to test /replace things (cables, splitters, connectors) to see if it improves. IF they are not able to fix it that way (say if the see the same issue right at the tap where it splits off at the street), they can escalate it to mainteance.
(Sorry if any/all of this has been done already, as you did not flesh out your complete support things you have tried)
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