Impossible to get tech to install fiber to home

[Tiagu_g]

This is my 5th time waiting on technician to come to install fiber to house… first one was nice warned us we don’t have fiber to house connected so we need to get another guy to come n run a temporary line to house. The dude selling me fiber internet at least should have told me or something.

Now stuck just waiting on somebody to show up to install fiber this is beyond ridiculous…

Don’t get me started on clueless customer support that constantly transfers you to different departments to not deal with you… comin like I’m your first time customer n this is what I gotta go through???

If bell fiber line was connected to my house I wouldn’t have bothered with Rogers..

My wife needs to work n so do I this is beyond crazy how bad Roger support n technician are. The last dude even lied telling I refused to do temp line on notes guess what? He didn’t even call or show up n NEVER TALKED TO THE GUY… who are you guys hiring

***Added Labels***

[RogersMoin]

Hello, @Tiagu_g.

Thank you for joining our Community and posting your concerns about fibre installation. We sincerely apologize for the extreme frustration you've experienced with getting fibre internet installed at your home.

The issue could be related to fibre installation contractors not receiving consent to extend the fibre from the municipal boulevard to the entry point to the house at the time of initial construction.

We can investigate the status of your installation. Please send us a private message at @CommunityHelps. We detailed more info about our private messaging in this blog. 

Regards,

RogersMoin

[Tiagu_g]

Hi good news they installed a temp fibre line to house n setup my ignite finally. I’m guessing it’s still cold n ground is frozen in our area to run direct line. The only thing is when I’m connected directly to Ethernet my ps5 upload speed shows around 25mb upload n 300download. Is that because it’s a temporary line? I did get fibre 2.5gig

[RogersYasmine]

Hey @Tiagu_g ,

Thanks for your post! 🙂

It being a temporary line, should not be a factor in the quality of the service you are receiving, especially if you have the 2.5G package. 300 down isn't awful, but it does seem to be a bit on the low side for your particular package. Try rebooting your modem (unplug for 1 minute and plug it back in) and retest using the following tool from a desktop computer: https://www.rogers.com/customer/support/article/internet-speedtest/

If the speeds don't improve, you may send us a PM @CommunityHelps the next time you are online describing your issue and we can do a few checks at our end to ensure all is well.

Thank you!

RogersYasmine

[RishLik]

I’ve been dealing with exactly the same situation for weeks now. We’ve been dealing with unstable internet for months now. I called Rogers and was told they wouldn't be able to service my coax line because I was on a legacy plan so i upgraded to FTTH ignite plan (which shows as available at my address). Multiple technicians have come home and done no work because the line to my house isnt connected to the Rogers Tap.

Every reach out to Rogers to get this sorted with a temp line has been met with run arounds across different departments. On my last reach out, I was told someone would get in touch within 3 business days. It’s been 7 business days and I have yet to hear from anyone. It shouldn't be this difficult to get support. Do better Rogers.

[RogersCorey]

Good afternoon @RishLik!

I apologize for any delays that have resulted in your installation not taking place as of yet.

I'd like to investigate and look into the history of this issue to see what can be done to move your installation along.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey