Ignite WiFi Gateway Modem XB7 (Gen 2)

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-G-
Resident Expert
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Posts: 2,380

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)


@SpeedyC wrote:

Say we can't log into 10.0.0.1 nor the app ... how can we factory reset the XB7?


Press and hold (and keep holding) the WPS button until the XB7 resets.

 

One more thing: if you are trying to break your link with the Ignite WiFi Hub back-end, apparently you need to perform the initial setup, using a web browser, IMMEDIATELY after the gateway comes back online... and you need to very quick and get this done before the back-end restores the previous configuration.



ColdGranite
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Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

 

 


@-G- wrote:

One more thing: if you are trying to break your link with the Ignite WiFi Hub back-end, apparently you need to perform the initial setup, using a web browser, IMMEDIATELY after the gateway comes back online... and you need to very quick and get this done before the back-end restores the previous configuration.



Is it okay to take the XB7  (or XB6) off the cable, reset it and configure it while off cable, then reconnect the cable?  Will that break the link with the wifi hub?

 

 



Datalink
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Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Without the cable connection, the modem most likely won't boot.  At boot-up, the modem downloads a config file that it needs to operate.  Without that file, the modem shouldn't boot.  

 

Maybe the solution is to run a factory reset and the instant that you see the set up page, disconnect the cable and see if the set up will run to completion.  Then reconnect the cable. 



-G-
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Re: Ignite WiFi Gateway Modem XB7 (Gen 2)


@ColdGranite wrote:

Is it okay to take the XB7  (or XB6) off the cable, reset it and configure it while off cable, then reconnect the cable?  Will that break the link with the wifi hub?


This is certainly worth a try.

 


@Datalink wrote:

Without the cable connection, the modem most likely won't boot.  At boot-up, the modem downloads a config file that it needs to operate.  Without that file, the modem shouldn't boot.  


Not necessarily.  Keep in mind that the XB6 and XB7 gateways are not like other cable modems in that they can also use an Ethernet port for their WAN connection.  You would use this in FTTH configurations to connect the Ignite gateway to an external ONT.

 

If you are going to try this, make sure that you connect your computer to Ethernet Port 1.  The last/highest port is used for the EthernetWAN connection so it would be best to have nothing connected to it.

 

Maybe the solution is to run a factory config and the instant that you see the set up page, disconnect the cable and see if the set up will run to completion.  Then reconnect the cable. 


This might also work as well.

 

Regardless of what initially allows you to regain local access to your Wi-Fi settings, what remains to be seen is whether the Ignite WiFi Hub will try to reassert itself all over again, even if you do not use the WiFi Hub mobile or web app.



ddd12345
I Plan to Stick Around
Posts: 9

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Hello All,

 

Thanks to the information and tips on this board, I was successfully able to bridge the XB7 with my Linksys Velop mesh network, after upgrading to ignite yesterday. All works fine, internet, phone and Xi6 TV boxes.

 

However, it seems after after I have bridged, I can't get to the XB7 login page via 10.0.0.1 for some reason. So I factory reset the XBR, at this point was able to login to 10.0.0.1.  Started from scratch, disabled wifi on the gateway and then enabled bridged mode. After XBR reboots, again same thing.

 

Everything works fine, but can't get to 10.0.0.1. Not so sure I should be complaining as everything works, but should always be good to understand why.

 

Anybodyelse have this ? Thanks

toolcubed
I'm a Senior Contributor
Posts: 527

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

I can access my Ignite gateway using 10.0.0.1 while in bridge mode behind my own router but I’m using an XB6. It should also work with the XB7 unless there’s a bug or limitation with its current firmware. Have you tried power cycling both the XB7 and your router after you configured everything? Pull the power from both devices. Power the XB7 up first and wait for it to come back online fully. Then power your router back up. Then try accessing 10.0.0.1.
-G-
Resident Expert
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Posts: 2,380

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)


@ddd12345 wrote:

However, it seems after after I have bridged, I can't get to the XB7 login page via 10.0.0.1 for some reason. So I factory reset the XBR, at this point was able to login to 10.0.0.1.  Started from scratch, disabled wifi on the gateway and then enabled bridged mode. After XBR reboots, again same thing.

 

Everything works fine, but can't get to 10.0.0.1. Not so sure I should be complaining as everything works, but should always be good to understand why.


Do you have your Linksys Velop configured to use 10.0.0.x on its internal network?  If so, that's why.



ddd12345
I Plan to Stick Around
Posts: 9

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

Thanks, but not sure I understand. Can you help/explain how I go about checking this.

 

Thanks

-G-
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Posts: 2,380

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)


@ddd12345 wrote:

Thanks, but not sure I understand. Can you help/explain how I go about checking this.

 

Thanks


With the default settings, Linksys equipment uses the 192.168.1.xxx IP address range on its Local Network.  With that configuration, you should still be able connect to 10.0.0.1 and connect successfully the Ignite gateway.  However, if you reconfigured the Velop to use 10.0.0.xxx locally, then connections to 10.0.0.1 will never make it beyond your local network and will never get routed to the Ignite gateway.



ddd12345
I Plan to Stick Around
Posts: 9

Re: Ignite WiFi Gateway Modem XB7 (Gen 2)

I see. But my Linksys Velop is defaulted to 192.168.1.1. I currently use this IP address to get to my Linksys Velop settings.

 

Still not able to access 10.0.0.1, so don’t know what the issue is.

 

Of note, I use to have the Hitron modem. I used 192.168.1.1 to get Linksys Velop, but used 192.168.100.1 to get to the Hitron. I tried that, and the Xb7 modem prompt does come up asking for user name/password. I know what my user name/password is (even tried factory reset, restart from scratch). But keeps on saying user name/password not correct, denies me, locks me out.