01-24-2021 11:36 AM - last edited on 01-24-2021 11:35 PM by RogersZia
I've seen ref to a Gen 2 Ignite Gateway modem Easy Setup Guide – Ignite WiFi Gateway Modem (Gen 2) – XB7 | Rogers - Rogers and it looks like there are more ethernet ports based on the images provided but I would like to know if there is more to it than just the extra ports. A search of Rogers.com only returns the link above and nothing else. I'm interested to know does it support wifi 6 technology.
Thx.
Tim.
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01-24-2021 11:34 PM
Good evening @timdesouza,
I'm glad to hear you're interested in the Ignite WIFI Gateway Modem (Gen 2), at this time the modem is only available as part of a soft launch. More details will become available once it's rolled out to more of our customers.
Stay tuned!
RogersZia
01-24-2021 11:34 PM
Good evening @timdesouza,
I'm glad to hear you're interested in the Ignite WIFI Gateway Modem (Gen 2), at this time the modem is only available as part of a soft launch. More details will become available once it's rolled out to more of our customers.
Stay tuned!
RogersZia
01-25-2021 08:47 AM
01-25-2021 12:22 PM - edited 01-25-2021 12:24 PM
01-26-2021 08:45 PM
Thanks for providing more detail. I do have wifi capable devices and just looking to see what's new and upcoming with Rogers. Stumbled across the page I listed so thought I would inquire.
Thanks again.
02-04-2021 02:25 AM
02-04-2021 10:43 AM
Unfortunately at this time only the CODA modem is what business customers get. What I can offer as help would be invest in a mesh WiFi system. It will offer far greater coverage, speed and ease of use. The one that I've had the most success with is Eero which is sold from Amazon. Depending what time of year these do go on sale for some really great discounts.
02-05-2021 07:24 PM
when will this be avaliable to residental customers
02-07-2021 05:13 PM
02-08-2021 01:13 PM - edited 02-08-2021 01:14 PM
Switched to Ignite to get rid of CODA modem. Requested the change on Saturday. Shipped on Sunday.
Got the Gen2 Gateway today (Monday).
I'm in Ottawa.
02-12-2021 10:00 AM
02-12-2021 05:07 PM
02-20-2021 08:14 PM - edited 02-20-2021 08:28 PM
I have been given a run around in getting the XB7 modem I been a full service customer of Rogers for internet, wireless I find the customer service is bad and they have been given us different dates and have no idea. If you’re a Gigabit customer on the Legacy platform we should be given these modems without any issues. Not Happy..Also BTW the Customer service rep was rude as well.
02-20-2021 08:36 PM
02-20-2021 10:30 PM
02-20-2021 10:36 PM
I think Rogers is reserving the XB6 and XB7 modems for The Ignite TV customers as those are required for that service. You are still getting gigabit internet service with the CODA modem.
Are you currently unhappy with your Wi-Fi speed or are you having other issues with your current modem?
02-20-2021 10:43 PM
02-20-2021 11:03 PM
That’s unfortunate...sometimes you just have to find the right rep to talk to. I have found that most are reasonable, but if not, you may need to escalate the call and ask to speak with someone at a higher level. Good luck!
02-23-2021 05:05 PM - last edited on 02-24-2021 10:49 AM by RogersMoin
I just got a brand new modem which states the Gen 2 ignite wifi its white in colour and supposedly its not even being market by Rogers.
Got wifi 6 speeds on my note 20!
Had issues with my current modem and the tech if I wanted to give it a try
02-25-2021 10:04 PM - edited 02-25-2021 10:07 PM
Hi @RogersZia
Do you have any updates on when this soft launch of the XB7 will be completed, and existing customers will be able to swap out their XB6 for this improved gateway modem? My family would really benefit from the improved Wi-Fi capability, especially during these work and study from home COVID days.
02-26-2021 05:50 PM