Thanks to the previous contributors on this topic. It's disappointing that Rogers doesn't have good educational resources to avoid having customers frustrated with using the XB6 modem specifically (a.k.a. Rogers Ignite service).
Here's my recent story that I wanted to share so others may hopefully benefit.
Firstly, it is really disappointing that Rogers technical help will give you a different story every time you call.
Since the start of September when my children started online classrooms, one bedroom upstairs was having connection issues to the XB6 modem. I called Rogers and they suggested the Pods. I didn't even know that was an option (for free). I naturally said yes - not knowing what would ensue. Firstly, I lost control of the admin managed options on the modem through 10.0.0.1 - fair enough, I accepted it in the hopes this would resolve my issue. Then I started having connection issues with my iPad 2g with constant dropping of the WiFi signal. I called recently to complain about it. Long story short - after persistence - I requested that Rogers split my 2.4GHz and 5GHz WiFi band and to disable band steering. Only learned of this term through speaking to several different technicians. Unfortunately, one will never know to find this forum because this term is not commonly used. I only found this forum after learning the term and searching for it. Turns out my suggestion worked! My iPad is now able to connect through the Pods on the 2.4GHz spectrum, although I don't know if this is the best solution yet. I may end up getting rid of them if they aren't performing well. As I reflect on the real issue of my iPad connection issues, I believe it has to do with the 802.11 band steering that was occurring to push the device to the 5GHz spectrum (which on the XB6 is 802.11 ac). The iPad 2 is only capable of 802.11a/b/g/. The technician set the 2.4GHz spectrum to g/n and that has worked! For those interested, here are the 802.11 standards for reference:
Wi-Fi generations 1–6:
1g 802.11b
2g 802.11a
3g 802.11g
4g 802.11n
5g 802.11ac
6g 802.11ax
In summary, I now have 2 SSID's - one for 2.4GHz and the other for 5GHz. I was able to re-connect devices such as my smart plugs and washer/dryer to the 2.4GHz SSID since these devices require the 2.4GHz spectrum. This whole process was completely frustrating as the other posters have described in this forum. I am still disappointed in losing control of the modem - I can't even change the password because if I do that, the modem will reset band steering and disable my two SSID's into one again. I may come back to this post in the future if I am able to request Rogers to give me back access to the modem.
