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slow speed after area outage

We had a area outage yesterday and it took some time before the service was restored.   This morning the connection seems to lag on all wired/wireless devices.   looking at the modem signals, I see that I only have 2 downstream channels listed: Index...

Alex4161 by I'm a senior contributor
  • 2962 Views
  • 4 replies
  • 0 likes

Rogers Cable Is Down For 3 Days Already in Maple,ON

Hello there, I am already having issues for 3 days with my Rogers cable in Maple, ON. The service is down. I called yesterday and was told that it is my local problem and technician was scheduled to come today and confirmed. Today got another text me...

Brtr1975 by I've been around
  • 1153 Views
  • 1 replies
  • 1 likes

Resolved! How to disable or turn off Band Steering?

By default, Band Steering is turned on.  How can one turn it off? I have some smart plugs that only work on the 2.4 ghz network. With Band steering turn on, the smart plugs are unable to connect to the 2.4ghz network. Also, the Rogers installer advis...

SanjeevB by I've been around
  • 39124 Views
  • 27 replies
  • 1 likes

Resolved! Can't Download Pics or Videos on WiFi

Just switched over to Rogers internet at home yesterday and now I cannot download any pictures or videos through wifi on WhatsApp   *Edited Title & Labels*

sann28 by I've been here awhile
  • 45989 Views
  • 135 replies
  • 1 likes

Spamhaus says IP and Domain Registration Blocked

This has been an on-going issue when I'm on Wifi for the past few weeks.  Sometimes I'm able to send/receive emails on Outlook and Apple Mail and other times, I am not.  I have tried restarting my router, changed passwords, etc...I only found out TOD...

writergal by I plan to stick around
  • 2202 Views
  • 3 replies
  • 0 likes

Rogers Hitron CODA-4582 White LED

Hi - I just noticed the second LED light from the top (download indicator) turned white, the third (upload indicator) is blue as always... They both used to be blue.Any idea what that means?Thanks in advance.   *Edited Labels*

E-SK by I plan to stick around
  • 11945 Views
  • 2 replies
  • 0 likes

Lag Spikes occur twice every night

Every night at 12:22 am and then again at 12:24 am, I get lag spikes and on the xbox, will end up with 1% packet loss after the 2nd spike.  This happens every night without exception.  We have no software running or back ups being done on the network...

Intermittent Disconnects CGN3ACSMR

Hi -- I recently signed up for an ignite 250mpbs internet package after being with TekSavvy for years. I am experiencing intermittment disconnects -- usually once a day in the evenings, and they are usually resolved with a modem reboot. The DOCSIS lo...

jerkbag by I'm here a lot
  • 13100 Views
  • 40 replies
  • 0 likes

Resolved! Daisy-Chain 2 Switches to Ignite Modem

I have a CGM4140 Technicolor modem connected to a 16 port TP-Link switch. 2 of these ports are dropped to a room ~30 ft away and I need another network port in the room. It is not practical to run another cable. Can I connect  one of these dropped po...

SSBG by I've been here awhile
  • 1563 Views
  • 2 replies
  • 0 likes

Ignite TV - Slow WiFi Speeds

500mbps ignite internet is at 30/20 wifi, >500mbps ethernet   Hey, we are on the ignite 500/20mbps ignite TV plan which was installed recently. The only problem we have is that the router is giving 30/20 wifi speeds, while Ethernet is more than 500/2...

MAC filtering - Access Control limit

Using MAC filtering to manage wireless devices (for a number of years with various modems). In CGN3ACSMR  go to Access Control and use "Allow Listed" with the MAC addresses   Just tried to add another device  but hitting "Save" locks up the interface...

query2u by I've been around
  • 9298 Views
  • 6 replies
  • 0 likes

Issues with Ignite WiFi Pods

I have 2 pods where the light dims then brightens all the time and one that does nothing?     **Labels Added**

Flynn62 by I've been around
  • 24522 Views
  • 57 replies
  • 0 likes

Unable to Verify Send-only Email Addresses

I spent over an hour on the phone with Rogers Support before the agent gave up and said he couldn't help. I'm hoping this forum can. My issue is with SEND-ONLY EMAIL ADDRESSES. If you're not familiar with them, they allow you to create up to 9 email ...

gc8086 by I plan to stick around
  • 13312 Views
  • 64 replies
  • 0 likes

Resolved! Unable to access Chinese website

Everything is fine in Oct. but now it is very very slow, and always keeping loading and never finish.It seems only happens in Rogers network , because my Fido network is working wellIs there anything wrong?

dwqdaniel by I plan to stick around
  • 15277 Views
  • 47 replies
  • 0 likes

Rogers Ignite Gigabit Very... very Slow Speeds

I live on the Hamilton Mountain, and I just subscribed to Rogers from Bell. My Rogers speeds on Gigabit have never been more than 45-50mbs. Mostly, it's 10-24mbs. Rogers speed tests usually show 900mbs-1gbs, but speedof.me shows 300mbs. MY wifi shows...

ToxikRick by I plan to stick around
  • 47460 Views
  • 88 replies
  • 1 likes

Overprovisioned internet speeds - question

Hi community! I'm on an Ignite bundle, which I've had since early June.  Prior to Ignite, I was a legacy internet (150Mbps plan) and digital tv customer with a Hitron CODA-4582 modem.  With the Hitron, I was ALWAYS hitting approx 560Mbps on ALL speed...

toolcubed by I'm a senior contributor
  • 2168 Views
  • 5 replies
  • 0 likes

Resolved! POD OPERATING TEMPERATURES

I have an attached unheated garage. If I install a POD in the (dry) garage will it operate in the cold Ontario winter temperatures?   *** Edited Labels ***

Johnny99 by I plan to stick around
  • 1832 Views
  • 1 replies
  • 0 likes