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Getting 1.5 GB Internet Speeds

DrMike
I'm a trusted contributor

Hi all,

 

I have a question about Ignite modems and speeds. I recently was upgraded to 1.5GB Ignite internet but I know that my current setup will only allow a max of 1GB speed (my computer's NIC is maxed at 1GB; and my cables are only Cat5). So, I was pondering whether an upgrade was worth it - i.e., thinking of upgrading the Ethernet card and also the cable between the modem and my PC, and then realized that I bet my MODEM/GATEWAY itself is likely limited to 1 GB speed anyway.

 

I currently have the Ignite Gateway XB6 version I think. So my question is: Is the modem itself in fact capped at 1 GB speed to begin with? If so, and if I wanted to upgrade my PC to get the value of t4he 1.5 GB speed I am paying for, will I be able to exchange the XB6 for an XB7 or XB8 or whatever the latest version is, assuming a new one is indeed capable of faster max speeds on it's ethernet ports?

Or am I wasting my time lol 

 

 

 

***Edited Labels***

22 REPLIES 22

Re: Getting 1.5 GB Internet Speeds

Datalink
Resident Expert
Resident Expert

@DrMike I'm surprised that @RogersZia didn't respond to you earlier.  I believe that you should be able to upgrade to the XB7 either by calling tech support or by sending a message to the moderators requesting a modem switch.  

 

Fwiw, you shouldn't have any problems running the 1.5 Gb/s service over Cat 5 assuming that we're not talking about a long cable.  The modem and any downstream device will be running N-Base T specs which were developed to run up to a maximum of 100 m over Cat 5e or Cat 6 cabling.  So, a reasonably short distance, good quality Cat 5 should be ok.  If in doubt, buy a good Cat 6 cable.  

 

Also fwiw, to get the maximum out of the modem, if its running in Gateway mode, you would need a multi-gig switch so that any device that are connected via ethernet, beyond the pc in question can use data rates up to 1.5 Gb/s.  That is of course assuming that you might have other devices that can exceed 1 Gb/s.

 

The problem these days is distributing that 1.5 Gb/s or faster beyond the modem or router.  There are multi-gig switches that can solve that problem, but, routers with the ability to accept and transmit over 1 Gb/s simultaneously are in short supply and expensive.  

Re: Getting 1.5 GB Internet Speeds

hansm0leman
I plan to stick around

I was in the same situation as you about a week ago. Rogers upgraded me to the 1.5GB Ignite but never considered my XB6 modem.

I called in and spoke to tech support, who understood my issue; they scheduled a tech to bring me a new modem. I got an XB7.

My situation is that I only need one computer to use the full speed, so I got a 2.5 GB ethernet adapter - https://a.co/d/7UXZDAc, which works like a charm. 

The rest of the network is on a 1GB switch.

I looked at getting a better switch for the whole network, but as Datalink mentioned, they are costly, and then having to update all the nics...wasn't worth it.

 

Re: Getting 1.5 GB Internet Speeds

DrMike
I'm a trusted contributor

Thanks @hansm0leman for the tip about using a USB adaptor - I would have never thought to look for something like that. I probably would have searched instead for a new PCI card to install inside the PC - if the adaptor idea works just as well,  that is very simple and elegant. 

You said that a tech came out - did they just deliver it or did they install it as well? May I ask if there was an installation/setup fee? 

Re: Getting 1.5 GB Internet Speeds

hansm0leman
I plan to stick around

The tech did do the installation as well. I was hoping I could have just picked the modem up from a Rogers store and swap it myself, but they said a tech had to come complete it. It was fast and straightforward. 

Re: Getting 1.5 GB Internet Speeds

DrMike
I'm a trusted contributor

OK @Datalink and @hansm0leman I am now confused.

 

Your answers made it clear to me that that the XB7 has at least one 2.5GB ethernet port but I just chatted into tech support on the Rogers support page and the tech assured me in no uncertain terms that the XB7, like the XB6 ONLY has 1 GB ethernet ports. So I asked what Is the point of even having a 1.5 gigabit Internet speed plan if the only modems that can handle it (XB8) are only being given out to fiber customers . He indicated that the 1.5 gigabit bandwidth was available across my devices but that no single device could exceed 1GB . That certainly doesn't comport with what the two of you were advising me. So my question to you and any moderator here is whether or not I should be calling Rogers to upgrade my XB6 to an XB 7 or will it make a whit of difference. I have already purchased a cat 7 cable to run from the modem to my PC And I have purchased an USB-C adapter to allow me 2.5 gigabit speeds on my ethernet, but if upgrading the modem isn't going to make any difference then what was the point of all of this. Can one or both of you clarify ?

 

Many thanks.

Re: Getting 1.5 GB Internet Speeds

The tech is wrong.  The XB7 has one 2.5 Gb/s port, which the lower right hand port (port 4) as you're looking at the back of the modem.  Here's Comcast's marketing sheet for the XB7:

 

https://update.comcast.com/wp-content/uploads/sites/33/dlm_uploads/2020/01/xb7-fact-sheet.pdf

 

Look at the lower left hand corner.  The marking is a little off.  It should point to the lower right hand ethernet port (port 4).

 

This modem and the XB8 are also used for Fibre to the Home (FTTH) installations.  On these modems, the coax port or port 4 are used as WAN ports.  The setting is located at Gateway >> Connection >> WAN Network. The drop-down should be on Auto, but you can select between DOCSIS and Ethernet.  By using port 4 as a WAN port, that allows Rogers to offer data rates up to 2.5 Gb/s with the combination of the Fibre Optical Network Terminal and the XB7 or XB8 modem.  The drawback is that using port 4 as the WAN port means that you can only obtain 1 Gb/s thru the other ethernet ports, so, you're looking at an aggregate data rate thru all of the other ethernet ports and wifi.  You can however remove the modem and connect the ONT directly to a router that has a 2.5 Gb/s port.  From there, its up to you as to how you distribute multi-gig data rates to the rest of your network. 

 

If you have a coax fed installation, as Rogers increases its data rates over coax, you should be able to use port 4 as an ethernet feed to a multi-gig network, either thru a router or a multi-gig switch. 

 

As for upgrading to the XB7, I'd say hold off on that one.  There appears to be problems with the upgrade and customers are reporting that they're seeing much slower speeds after upgrading to that modem or upgrading their speeds to the 1.5 Gb/s plan.  So .... I'd wait for the dust to settle before upgrading.  It should be a simple task, replace the modem if required, provision the modem for 1.5 Gb/s downstream data rates and go.   But, its not working out that way for some reason. 

 

There are reports across the internet of XB7 users seeing data rates above 1 Gb/s, in accordance with their internet plan and I've seen one post indicate 2.5 Gb/s on a speedtest, and that's with a 1.2 Gb/s plan.  So, it can be done, just have to work the bugs out of the system. 

Re: Getting 1.5 GB Internet Speeds

-G-
Resident Expert
Resident Expert

@DrMike wrote:

Your answers made it clear to me that that the XB7 has at least one 2.5GB ethernet port but I just chatted into tech support on the Rogers support page and the tech assured me in no uncertain terms that the XB7, like the XB6 ONLY has 1 GB ethernet ports.


The person that you spoke to was incorrect.  Here's Comcast's XB7 Fact Sheet:

 

https://update.comcast.com/wp-content/uploads/sites/33/dlm_uploads/2020/01/xb7-fact-sheet.pdf

 

Note where it says. "Built for speed:  A 2.5Gbps Ethernet port to support wired speeds greater".  Their graphic points to the wrong port but it is there.

 

So I asked what Is the point of even having a 1.5 gigabit Internet speed plan if the only modems that can handle it (XB8) are only being given out to fiber customers . He indicated that the 1.5 gigabit bandwidth was available across my devices but that no single device could exceed 1GB . 


Yes and no.  Rogers is positioning their higher-speed services as a way of getting higher aggregate bandwidth into your home.  With an XB7 gateway, a single device can attain 1.5 GB/s (and typically more) by connecting to Ethernet Port 4, which is a 2.5 GigE port.  You could also hit those speeds with Wi-Fi 6 on the XB7 if Rogers would only allow you to configure a 160 MHz channel width on the 5 GHz band.  You can attain those speeds using the Wi-Fi 6E 6 GHz  band, which also supports a 160 MHz channel width.

 

If your devices only support Gigabit Ethernet and Wi-Fi 5, then those devices will be able to attain transfer rates in excess of 900 Mb/s and multiple active devices can collectively max out a 1.5 Gb/s link.

 

That certainly doesn't comport with what the two of you were advising me. So my question to you and any moderator here is whether or not I should be calling Rogers to upgrade my XB6 to an XB 7 or will it make a whit of difference. I have already purchased a cat 7 cable to run from the modem to my PC And I have purchased an USB-C adapter to allow me 2.5 gigabit speeds on my ethernet, but if upgrading the modem isn't going to make any difference then what was the point of all of this. Can one or both of you clarify ?


Even Comcast lists the XB6 as having a Maximum Data Throughput of 1Gbps.

 

If you have the Ignite 1.5 Gigabit service, then DEFINITELY get yourself upgraded to the XB7.  You also qualify to receive an XB8 but those are currently in VERY short supply, and are also only really useful to those who have Wi-Fi 6E devices in their network.

Re: Getting 1.5 GB Internet Speeds

hansm0leman
I plan to stick around

As the others said, there is a 2.5 GB port on the XB7. Port 4, it's got an orange line beside it. You should request a modem upgrade.

I requested my upgrade online via chat. I told them I was upgraded to 1.5 GB Ignite, but my modem doesn't have any LAN ports that support the speed. I would like to upgrade my modem. 

Tech knew right away what I was referring to and put in a request for a tech visit. 

 

The fastest speed test I have got was 1.3 down so far.

 

Re: Getting 1.5 GB Internet Speeds

DrMike
I'm a trusted contributor

Thanks all ( @Datalink @-G- and @hansm0leman ) for confirming for me what I *knew* had to be true, but when you get a tech "specialist" online directly from Rogers who tells you otherwise in very direct terms, it gives you pause.

 

Right now, with my XB6 and my 1000/100/10 NIC etc I can fairly routinely get 800-930 MBps d/l speed on Ookla speed test. So it's not exactly mission critical to get more lol, but in principle, I am paying for greater bandwidth and so I feel I should have some legit options to harness that. 

 

As I said I did buy the USB-C Plugable adaptor that @hansm0leman recommended and I guess is using but of course that made no difference when plugged into my existing XB6. Duh.

 

Your caution @Datalink re: timing and reported issues is noted, with thanks as always.

Re: Getting 1.5 GB Internet Speeds

hansm0leman
I plan to stick around

You have the same mindset as me. If I am paying for 1.5GB then I want at least one device to be getting close to what I am paying for 😂 even if I don't NEED the speed. 

Re: Getting 1.5 GB Internet Speeds

DrMike
I'm a trusted contributor

When you asked for your upgrade, did you have much leeway as to *when* a tech would come out to install?  Between my wife and I on constant Zooms etc, I do not have so much convenient time to be "down". I'd really rather pick the thing up and install myself unless there is some trick here that really needs a tech. How long did the whole thing take if you don't mind me asking? 

Re: Getting 1.5 GB Internet Speeds

-G-
Resident Expert
Resident Expert

@DrMike wrote:

When you asked for your upgrade, did you have much leeway as to *when* a tech would come out to install?  Between my wife and I on constant Zooms etc, I do not have so much convenient time to be "down". I'd really rather pick the thing up and install myself unless there is some trick here that really needs a tech. How long did the whole thing take if you don't mind me asking? 


You can schedule a tech to visit at a time that is most convenient.  Another option would be to send a private message to @CommunityHelps  to see if they can arrange for an upgraded gateway to get sent to you.  The only caveat is that in the past, Rogers treated all Ignite Gateways as interchangeable; there was no way to specifically order an XB7.  Hopefully, they have a mechanism in place that would prevent them from sending an XB6 to an Ignite 1.5 Gigabit or FTTH customer.  If they cannot do that then the @CommunityHelps team should still be able to assist you with dispatching a technician to swap the gateway.

Re: Getting 1.5 GB Internet Speeds

mstemmler
I've been here awhile

I had a tech also come this week, to replace my XB6 with an XB7, for the same reasons (port on the XB6 is 1GB so you can't get more than that from it, as well is Wifi5 vs Wifi6).  Concerning part was that the person on the Rogers Messenger initially noted they didn't have XB7 modems in supply and that I couldn't simply ask for one, yet when I noted I was then going to need my new plan reverted back to the prior 1GB plan, they miraculously had a tech that could come next day with an XB7.   Pretty bad that you have to threaten to revert a plan (due to the hardware not supporting it) for Rogers to miraculously find they had them and a tech that could deliver it.  
As well, as noted, to make use of the higher speed, you'd have to bump your network adapter (either via a new PCI card, or a USB adapter (preference as then you can also use it for any device that has the USB plug at the speed needed)).  


The XB8 modem does have WiFi6e, but not sure when that'll be an option via Rogers (should be soon since WiFi7 routers are now being released by manufacturers).

Re: Getting 1.5 GB Internet Speeds

hansm0leman
I plan to stick around

@DrMike, I picked a day and timeslot that worked for my zoom schedule. I only had to coordinate with myself since I am the only one working from home.

The downtime was minimal; tech performed the modem swap, I configured the wifi network to the old SSID I used and the same password, and I returned to work! Did other network fine-tuning after hours. 

Re: Getting 1.5 GB Internet Speeds

Lygil
I've been here awhile

do you care to tell me what adapter you are using? I tried the Plugable but it doesn't work. In fact, it throttled the speed well below 500. Rogers can't seem to get the 1.5 service working at my place.

 

Re: Getting 1.5 GB Internet Speeds

DrMike
I'm a trusted contributor

Well the one I purchased was the same Plugable as was recommended earlier in this thread by @hansm0leman  (https://a.co/d/7UXZDAc,) but I cannot attest to its value yet until the modem gets upgraded to match. But @hansm0leman is using it and has said it works well but they can chime in with their experience. 

Re: Getting 1.5 GB Internet Speeds

mstemmler
I've been here awhile

Make sure first that your modem is the XB7 (will be white), not the XB6 (black), as the latter only supports a max of 1GBit on the LAN port, vs the 1.5 on the XB7.

The USB Adapters I've found (which need to be plugged into USB3.0 or higher) are:

Pluggable - https://a.co/d/hBfj6l2
Startech:  https://a.co/d/8xix5tX
D-Link: https://a.co/d/8dAKDov

I would probably rank trustworthiness as D-Link first, Startech second, and Pluggable third.

If you have a PCI-e port open, you will probably still achieve better there with ones like:

TP-Link:  https://a.co/d/eVhajZ0

Or PCI Wifi-6e ones like:

TP-Link:  https://a.co/d/bzeCvIz
Netgear:  https://a.co/d/26CJJkn

Make sure you are using CAT5e for the ethernet solutions (or CAT6 if you can get it).  

Do, above all, keep in mind that WiFi7 is released (https://www.qualcomm.com/products/technology/wi-fi/wi-fi-7) and it's a huge speed improvement over WiFi6e, so it may be much more prevalent soon (thus meaning much more USB/network cards out with it, and/or with higher ethernet speed and cheaper than what you would look at now for adapters).

Re: Getting 1.5 GB Internet Speeds

You guys are also kind of missing the point of the 1.5Gbps package. It’s not about 1.5Gbps to 1 device but instead 1.5Gbps of bandwidth used by all devices including wifi.

Re: Getting 1.5 GB Internet Speeds

On my opinion Rogers doesn't want all customers to get equipment with multigig equipment because the coaxial cable is shared. In the old days, they switched you from 50mbps to 100 Mbps on gigabit client, difference was noticable on every client, wired or wireless. There was no need to ask customer service. Now, with the SOHO user not investing on Multigig equipment, Rogers buys time to have the fiber assimetrical service, which is really what everyone wants without spending 300 Cad a month

Re: Getting 1.5 GB Internet Speeds

Circus_boi
I plan to stick around

Sorry if this is not the right place for this question (or it's been answered elsewhere) but I just upgraded to 1.5Gigabit and have an XB6 model (1st gen).  All my devices connect wirelessly (i.e. phones, laptops, tv boxes, home security cameras, etc.), so I'm not sure if I should insist on getting a new XB7 or XB8 modem?  I read these posts and seems to me that the benefit of the 1.5G speed would only be available if I have hardware directly plugged into the XB model?  In other words, with only wireless connections, should I still insist on a modem upgrade, given that I am now paying for a 1.5Gigabit plan?  Many thanks (and sorry if question is dumb)!

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