09-28-2020 08:49 AM
I have no personal experience with Globe Suite products... does anyone else on the forums?
If anyone else has any extra ideas that @Donnyjohn20 might try, please share!
Regards,
RogersCorey
09-29-2020 09:33 PM
09-30-2020 08:19 PM
10-04-2020 11:03 AM
I got fed up messing around trying various things to get my smart plug connected.
I had an old Netgear router lying around. So I plugged it into the Ignite modem and used the wifi signal from it to run my smart plugs. Works fine.
10-30-2020 10:04 PM
So glad I've come across this post!! I've been trying to get my Globe bulbs connected to the Rogers Ignite wi-fi since last week and was ready to give up. Disabling the 5 ghz band, deleting and reinstalling the app, and restarting the modem didn't work (Rogers tech support told me it must be a defective pack of bulbs, but I was able to connect one to a different non-Rogers network so it's not the bulb). I will definitely try your solution, but just want to make sure I understand the process.
If for example I'm using "phone A", that has the Globe Suite app to setup the bulbs, would the following be correct?
1. Disconnect phone A from the wifi
2. Use a 2nd phone B to run a personal hot spot
3. Connect Phone A to the hot spot from Phone B
4. Pair and setup the bulbs using the app on phone A (which is connected to the hot spot wifi)
5. Update the firmware on each bulb
6. Delete the bulbs using the Globe Suite app, and return to factory settings
7. Connect phone A back to the Rogers Ignite wifi and setup the bulbs again.
Is this correct? Or did I get any of that wrong? I'm assuming that resetting the bulbs to factory settings won't downgrade the firmware?
Thank you!
11-01-2020 01:56 PM
11-03-2020 07:33 PM
11-17-2020 06:54 PM
3 weeks ago
- last edited
3 weeks ago
by
RogersMoin
Hi all,
Does the Gigabit modem negatively affect my smart wall light switch?
I recently switched to the new Gigabit Modem, and now my smart wall switch keeps turning off by itself after about 1.5 minutes. I can connect the smart wall switch to the Eero mesh wifi (via eeros troubleshoot function to stop 5G), but I am not sure if the 2.4/5Ghz is causing issues to the wall switch to turn off by itself?
Note: I had the old Rogers Rocket Modem + wall to wall (eero) combo and had a smart wall light switch installed. Everything worked well! - the issues only started after I got the new Gigabit modem/router.
Does the Gigabit modem force smart devices to switch to 5g even after initially connecting with 2.4Ghz? It must be the new modem/router causing some changes but I just can't figure out what.
Any help would be appreciated! Thanks!
2 weeks ago
When I press save after changing the name, it reverts the name back to the original and does not change.