Connecting a smart bulb and smart plug to the new ignite wifi

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SOHAM
I've Been Around
Posts: 1

Re: Connecting a smart bulb and smart plug to the new ignite wifi

@Donnyjohn20 

Can you kindly detail the whole procedure in a detailed step wise fashion since I am not so tech savvy as the others in the best.

Shadoww
I Plan to Stick Around
Posts: 10

Re: Connecting a smart bulb and smart plug to the new ignite wifi

But 2.4 does not show on ours Rogers Ignite 

Shadoww
I Plan to Stick Around
Posts: 10

Re: Connecting a smart bulb and smart plug to the new ignite wifi

This is so frustrating the last 3 bulbs we bought we managed to get working, now the 3 new ones having a really hard time. Did the hot spot thing but as soon as we switched to wifi they stopped working! 
help!! 

RogersTony
Moderator
Moderator
Posts: 1,266

Re: Connecting a smart bulb and smart plug to the new ignite wifi

Hello, @Shadoww

 

Welcome to the Rogers Community Forums!

 

We appreciate you posting your concern regarding getting your smart bulbs connected. I can see how frustrating this has become for you. 😞

 

It sounds like you may be experiencing an issue related to band steering. Please log in to your Ignite WiFi Hub app and change the WiFi network name of the 5G WiFi. Once completed you will see both networks on the list of available networks on your devices. Connect your bulbs to the 2.4G network. Once connected and working properly, change the name of the 5G network back to match the 2.4G network.

 

Let the community know if you are still having issues.

 

RogersTony

Shadoww
I Plan to Stick Around
Posts: 10

Re: Connecting a smart bulb and smart plug to the new ignite wifi

ok called Rogers, the enabled it so we could see our 2.4 but now our google wont work. Are we supposed to disconnect 2.4 once the bulbs are working  if so how??

Shadoww
I Plan to Stick Around
Posts: 10

Re: Connecting a smart bulb and smart plug to the new ignite wifi

wow finally did it!! That was rough, cant believe what a pain it is to hook up these lights to Ignite! 

Shadoww
I Plan to Stick Around
Posts: 10

Re: Connecting a smart bulb and smart plug to the new ignite wifi

wow i am stuck again, when I take 2.4 away the lights stopped working!! So frustrated right now!
Gdkitty
Resident Expert
Resident Expert
Posts: 14,327

Re: Connecting a smart bulb and smart plug to the new ignite wifi

You dont want to take away the 2.4,  Thats what they likely are connecting to.



Shadoww
I Plan to Stick Around
Posts: 10

Re: Connecting a smart bulb and smart plug to the new ignite wifi

we did and they are working now

SedonaRitchie
I've Been Around
Posts: 1

Re: Connecting a smart bulb and smart plug to the new ignite wifi

Did you ever find the solution to this? I am having issues since the pods went in.